Mercedes-Benz of Austin

Scheduling a service appointment via phone. I have been coming to this dealership for over 10 years. I have always had exceptional service from the girls who answer the phone to the guys that we I have been coming to this dealership for over 10 years. I have always had exceptional service from the girls who answer the phone to the guys that welcome me when I pull up, to my service advisor Mihn Fogle. Excellent service all the way around, on the phone and in person. However, in the last couple of months people have been rude, not knowledgeable as far as what my service appointment will entail and how long it will take and mostly, not willing to help. One week and a half ago, when I called, a guy answered the phone. He didn't say his name. All he said was "service." He didn't help me schedule my appointment at all. He sounded annoyed when I asked for the next available appointment. He didn't know when the next available loner was; he didn't know what my "service B" entailed or how long it would take. When I said thank you, he didn't say anything and just hung up on me. At some point during the call, I asked his name and he talked over me. Therefore, I cannot be specific enough since he was not willing to give me his name... Disappointing!!!! Once I got there Sandy took care of me. More

Great Service as Always The service team has this process down perfectly. They think of everything and anticipate their customer's needs. Dealing with maintenance on a car The service team has this process down perfectly. They think of everything and anticipate their customer's needs. Dealing with maintenance on a car is a hassle. But, this group makes it as seamless as possible. More

Thank you I had an outstanding experience., from the moment I arrived to the moment I received my car everyone was friendly and treated me professionally. Thank I had an outstanding experience., from the moment I arrived to the moment I received my car everyone was friendly and treated me professionally. Thanks. More

Transmission repair. I had an issue with my transmission. The service department got me in the same day and had a loaner car waiting for me. They kept me updated every ste I had an issue with my transmission. The service department got me in the same day and had a loaner car waiting for me. They kept me updated every step of the way. Very satisfied. More

Great Service Very professional and friendly staff, I am very happy here, service is definitely very important to me and I get that at Mercedes every time Very professional and friendly staff, I am very happy here, service is definitely very important to me and I get that at Mercedes every time More

Andra Cortez Jackson-Team West Real Estate I initially purchased a Mercedes Benz from Georgetown and after an awful experience Anni Weis-MB Austin sold me a newer vehicle for about the same pay I initially purchased a Mercedes Benz from Georgetown and after an awful experience Anni Weis-MB Austin sold me a newer vehicle for about the same payment and ever since have gone out of their way to make my experiences with them very easy and pleasurable. Actually while I was shopping for my new Mercedes late one night I lost my wallet with over $1,000 Dollars in it and the service manager Bobbi Pyka called me numerous times letting me know she had my wallet with all the money in it!! I was so happy of course but that just attests to the level of service and commitment the team here truly possesses. Brian Smith my service advisor is awesome and always makes my services easy with my schedule which is quite busy as are most people's. I intend to buy a newer model this year and would not think of purchasing it anywhere but Mercedes of Austin! Thank You More

20,000 mile check up quick and efficient I came in for my 20,000 miles check up prepared to wait 2 or 3 hours and it was done efficiently and and I was out of there by in an hour and fifteen I came in for my 20,000 miles check up prepared to wait 2 or 3 hours and it was done efficiently and and I was out of there by in an hour and fifteen minutes. They provided me with several diagnostics and suggestions for future maintenance. The waiting room is very pleasant and all personal were cordial. Amanda Hudnell, my service consultant was especially pleasant and helpful. I shall request her again. More

First Service Experience Friendly service staff from the point of arrival through vehicle pick up. Kevin was attentative and thoughtful by providing me updates on the service Friendly service staff from the point of arrival through vehicle pick up. Kevin was attentative and thoughtful by providing me updates on the service progress to my vehicle. More

Teriffic service experience! I brought my 2013 GL 350 Bluetec in for scheduled maintenance along with 2 or 3 minor warranty issues. These always require some explanation of exact I brought my 2013 GL 350 Bluetec in for scheduled maintenance along with 2 or 3 minor warranty issues. These always require some explanation of exactly the issue, what the car is doing, what might be the cause, etc. I called the dealership to schedule the appointment. I always ask for Annie Daniels to be assigned to my service visits because she is the best communicator I've ever dealt with at any dealership for any make of automobile. My first pleasant experience was with the person who booked the appointment over the phone. I feel bad that I don't recall her name. She listened carefully and recorded all of my service requests. When I dropped the car off Annie Daniels looked at the notes of my "issues" with the car and instantly understood all of my service requests. Wow! My second pleasant experience was Annie Daniel's timely and informative updates concerning the progress of work on the car. At other dealerships I've grown accustomed to low content updates that are in the nature of "your car's not ready and I'm not sure when it will be ready." Annie Daniels is far and away the best, most informative communicator I've ever had the pleasure of working with at any dealership for any brand of automobile. Service isn't inexpensive, but Annie always makes it a pleasure to deal with Mercedes Benz of Austin. On a scale of 1-10 her work is an "11 !" Many thanks! More

Good experience The service and loaner vehicle went well. It was pretty timely. Anne did a good job. The waiting room was well stocked with water and refreshments. The service and loaner vehicle went well. It was pretty timely. Anne did a good job. The waiting room was well stocked with water and refreshments. More