Mercedes-Benz of Austin

Excellent customer service and attention to detail Car repair took longer than expected, but Kevin Sims kept me informed every step of the way and ensured my needs were met. Great customer service! Car repair took longer than expected, but Kevin Sims kept me informed every step of the way and ensured my needs were met. Great customer service! More

30,000 service Every thing was fine - except the cost was too steep . Don’t know why the dealer charges rates that are way too expensive. Need two more words Every thing was fine - except the cost was too steep . Don’t know why the dealer charges rates that are way too expensive. Need two more words More

Outstanding customer service Mercedes of Austin continues to perform at high levels of customer service in both sales and maintenance service. Stacey Olmstead in sales and Brian S Mercedes of Austin continues to perform at high levels of customer service in both sales and maintenance service. Stacey Olmstead in sales and Brian Smith in service are exemplary! More

Tire replacement Had a bulge on the sidewall on one of my tires so brought it in. The service advisor told me to wait a couple of minutes to see if it was under warran Had a bulge on the sidewall on one of my tires so brought it in. The service advisor told me to wait a couple of minutes to see if it was under warranty. I was skeptical but sure enough he got back with me immediately and it was under warranty. They had the tile in stock, they drove me to my office and the repair was done in two hours. Excellent service! More

Great experience I am pleased with the way I was treated and the amt of time it took to check out the car. The dealership is much closer that the other one so I will t I am pleased with the way I was treated and the amt of time it took to check out the car. The dealership is much closer that the other one so I will take it in town from now on. The area to relax is comfortable and refreshments are available and convenient. I will never take it anywhere else. More

Great Was greeted immediately when I arrived, Eddie was expecting me and had my paperwork ready. Loaner car was ready, overall very organized and friendly. Was greeted immediately when I arrived, Eddie was expecting me and had my paperwork ready. Loaner car was ready, overall very organized and friendly. When I picked the car up, Eddie reviewed the service done and when they brought the car out, they noticed the back taillight was out, and fixed it immediately. Very satisfied with the entire experience. More

Spot on and Wade is awsome Wade is alway very helpful and friendly, the service is taken care of in the time promised. I have been a customer for over 10 years and always have g Wade is alway very helpful and friendly, the service is taken care of in the time promised. I have been a customer for over 10 years and always have great service More

Best service I was not always a fan but have come to experience what I consider the best in service. The time spent without having to take a "loaner"".my servic I was not always a fan but have come to experience what I consider the best in service. The time spent without having to take a "loaner"".my service rep Brian Smith, and the professionalism on every level, has won me over. More