Mercedes-Benz of Austin

Everyone was most gracious and kind. I am an elderly widow. My car began a knocking noise and I called the dealership the next morning. The next opening was into the future and I need t I am an elderly widow. My car began a knocking noise and I called the dealership the next morning. The next opening was into the future and I need to leave for Minnesota. The service department took the car, gave me a loaner, and took a week to fix the problem. But I understood they were working me in, so I did not expect it to be done overnight. I always bring my 20-yr-old Mercedes S500 to the dealership twice a year and it runs like a dream. It's a car and a service I can depend on. More

Always great service I'm always happy with the outcome when I bring my car for service or repair. I've been a satisfied customer for over 11 years and counting! I'm always happy with the outcome when I bring my car for service or repair. I've been a satisfied customer for over 11 years and counting! More

Pleasant ...Professional....completed on time Listened to my gripe sheet....Developed a plan and executed in a timely manner....Had the use of a loaner during the service and my G wagon was clean Listened to my gripe sheet....Developed a plan and executed in a timely manner....Had the use of a loaner during the service and my G wagon was clean when I picked it up More

Great people and service as always! Annie Daniel and Bobbie Pyka are outstanding at their jobs and always take great care of their customers!! I appreciate their knowledge and follow u Annie Daniel and Bobbie Pyka are outstanding at their jobs and always take great care of their customers!! I appreciate their knowledge and follow up. More

Regular Service I was very happy with the service staff as well as the quality of work done on my car. My service advisor went out of his way to help fill out the ser I was very happy with the service staff as well as the quality of work done on my car. My service advisor went out of his way to help fill out the service manual and the staff is always very friendly and helpful. More

new tires It was a quick turn around without an appointment on a Saturday. Overall, it was an easy experience. I would not hesitate to go back. It was a quick turn around without an appointment on a Saturday. Overall, it was an easy experience. I would not hesitate to go back. More

"My Car's Annual Check-up" I was 100% satisfied with the service Annie Daniel's provided to me. She was so knowledgeable, and prompt. In fact, two of the things I appreciate I was 100% satisfied with the service Annie Daniel's provided to me. She was so knowledgeable, and prompt. In fact, two of the things I appreciated were: (1) She offered 3 options for my repairs, and allowed me to decide how I wanted to handle the situation. In my experience, that is very unusual for a service representative, and (2) She kept me updated with everything going with my car in a timely fashion. I never had to call her and ask how things were going. I was not concerned, because I knew that with Annie that my car was in good hands. To her boss, "She is a Keeper," and I hope she is well paid. Thanks again Annie! Bernadine More

Consistent excellent friendly and timely service Service and timelines were clearly defined and Sandy delivered right on schedule. The waiting area is amazing and totally convenient for work product Service and timelines were clearly defined and Sandy delivered right on schedule. The waiting area is amazing and totally convenient for work productivity. Perfect Cappucino! More