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Mercedes-Benz of Austin
Austin, TX
1,331 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,331 reviews
June 05, 2018
Professional and Personal Service When one purchases or leases a Mercedes, you become part of a very special family of Mercedes Benz owners and dealership family. Based on integrity, When one purchases or leases a Mercedes, you become part of a very special family of Mercedes Benz owners and dealership family. Based on integrity, professionalism and impeccable service with the safety at the forefront of the Mercedes Benz's styles and models lending to an incredible driving experience. The members of the Mercedes team are courteous and knowledgeable. In my book, after 30 years of owning several models of Mercedes vehicles, Mercedes continues to lead with its legacy of innovation and cutting-edge technology. Safety is always a premium with all Mercedes Benz's models. Take one out for a test drive and experience luxury and the incredible performance of the Mercedes Benz. More
by Beasley13
Employees Worked With
Luisa Flores, Wally Hernandez, Chris Hirsh, Bobbie Pyka, Wade Wells, W.C. Wright, Scott Tinney, Jim McGuane, Stephen Franklin, Hector Arellano, Stephanie Alvarez
May 18, 2018
Inspection Jordan was very efficient and helpful as always. He delivers excellent customer service with concern for timeliness and thoroughness. A pleasure to do Jordan was very efficient and helpful as always. He delivers excellent customer service with concern for timeliness and thoroughness. A pleasure to do business with. More
by Lyn
Employees Worked With
Jordan Call
May 18, 2018
Required Sevice A Checkup. Excellent and prompt service. I was very pleased with the service that was rendered. The service personal had my vehicle finished ahead of schedule an Excellent and prompt service. I was very pleased with the service that was rendered. The service personal had my vehicle finished ahead of schedule and it was throughly clean. More
by Ward2
Employees Worked With
Eddie Aguilar
May 11, 2018
Great Service for my 2017 Mercedes-Benz C63S AMG Brian in their service department is really customer service oriented! I brought in my C63S AMG for its first A service. Brian realized I also had tw Brian in their service department is really customer service oriented! I brought in my C63S AMG for its first A service. Brian realized I also had two recalls on my car. He took in my car right away and then realized it may take longer than the hour we originally thought it would take and I was in the waiting room. He texted me and asked if I wanted a loaner car and run errands and such and come back when my car was ready. I took him up on it and made my day more productive. However, I love Mercedes-Benz of Austin waiting room with the coffee bar and enjoyed a caramel latte and some warm cinnamon rolls while I was waiting initially. The young lady who works behind the bar makes such excellent lattes and is so very nice to all of her customers. Of course all of the goodies and coffee is gratius from Mercedes-Benz of Austin. Mercedes-Benz of Austin is highly recommended by me! More
by brilaw53
Employees Worked With
The lady who works behind the coffee bar in the waiting room, Brian Smith
May 09, 2018
Best dealership in Austin Area. Brian asked me what would work best for me. He listened and gave me all of the options available. I chose the best for me thinking it would only work Brian asked me what would work best for me. He listened and gave me all of the options available. I chose the best for me thinking it would only work if they expedited the service. They finished early and saved me hours of time. The service was flawless as usual and I can't imagine anyone doing any better than the team at Mercedes Benz of Austin. I couldn't recommend them high enough. More
by Bill in San Marcos
Employees Worked With
Brian Smith
May 09, 2018
Excellent service from beginning to end My Mercedes was in need of warranty work. The scheduling, drop off, loaner car provision, notifications of progress and pickup and check out were seam My Mercedes was in need of warranty work. The scheduling, drop off, loaner car provision, notifications of progress and pickup and check out were seamless. The work performed was of excellent quality. Jordan, Dustin and all of staff encountered were efficient, polite and helpful. It was a very pleasant and precise experience which required very little of my time. More
by Jeremy
Employees Worked With
Jordan Call, Dustin Vutera, Hector Arellano
May 08, 2018
Service B 5 Star Rating for Annie! She provided me with EXCELLENT service! she is very attentive to my needs, provides me with up to date information by text 5 Star Rating for Annie! She provided me with EXCELLENT service! she is very attentive to my needs, provides me with up to date information by text during the day so that i know what's going on with my car and provides me the opportunity to reply back by text for additional approval of other services that may need to be provided during my service. She is very thorough when explaining the work that was completed on my car and she's very accommodating on pick up of car when ready which is important to me since i live out of town. she is a very friendly and personable individual which makes my experience a great one! Annie is an Asset to Mercedes Benz of Austin. More
by Ojreid
Employees Worked With
Annie Daniel
May 07, 2018
In for repair I brought my car in for a repair. The process was painless. I was quickly directed to my service adviser (Sandy) who was friendly and knowledgeable. I brought my car in for a repair. The process was painless. I was quickly directed to my service adviser (Sandy) who was friendly and knowledgeable. She promised to notifiy me of the estimated repair costs and she followed through within a couple hours. My car was back to normal the following day. I would recommend MB of Austin to friends. More
by Kemsa51
Employees Worked With
Sandy Graves
May 03, 2018
Paint Job My Mercedes has a defective paint job and became cloudy when it rained. Nick took a look at my car and then contacted me when to bring in my car. No My Mercedes has a defective paint job and became cloudy when it rained. Nick took a look at my car and then contacted me when to bring in my car. No hassle no fuss, just great customer service. Minh made sure I had updates and everything went smoothly! I love this dealership! I love my car! More
by Rburkes
Employees Worked With
Minh Fogel, Nick Opinker, Demetra Arvanitis
May 03, 2018
Service B The service was completed ahead of time and the car was very clean, unlike it was when I took it in! Thank you, hear, hear. The service was completed ahead of time and the car was very clean, unlike it was when I took it in! Thank you, hear, hear. More
by annesjohnson
Employees Worked With
I think Brian in Service.
