Mercedes-Benz of Austin

I was treated well and service was exceptional. Great service and working with someone who new what he was doing. Always a pleasure. Car was returned to me clean and in tip top shape. Great service and working with someone who new what he was doing. Always a pleasure. Car was returned to me clean and in tip top shape. More

Sandy was AWESOME! Sandy was very courteous, polite and prompt. Great experience! I would highly recommend both the dealership and Sandy to anyone looking to purchase or Sandy was very courteous, polite and prompt. Great experience! I would highly recommend both the dealership and Sandy to anyone looking to purchase or have service done. More

Quick & Easy Minh took care of us quickly, communicated frequently with advise and pricing. This made the process quick and painless. The car was repaired, service Minh took care of us quickly, communicated frequently with advise and pricing. This made the process quick and painless. The car was repaired, serviced, and cleaned within a couple of hours. More

Twety Five Years of Customer Loyalty Service Rep Minh Fogel And Technician Todd always ensure great customer service, as does Shannon Tursom in Parts. Note to Management: Chris Hirsh Service Rep Minh Fogel And Technician Todd always ensure great customer service, as does Shannon Tursom in Parts. Note to Management: Chris Hirsh's reassignment was a very major disappointment to myself and several other long term customers of Mercedes Benz of Austin. Chris's very sincere and helpful interface with customers as Service Manager was unequaled. Chris always put forth an extra effort to utilize his very high level technical and management expertise to ensure that the discerning and loyal customer received the very best in customer service. Chris, as Service Manager, was the extra ingredient that maintained the reputation of Mercedes Benz of Austin's Service Department at a level far exceeding that of its competitors. Unquestionably, his reassignment is viewed as a significant loss to many of your most loyal and long tenured customers . . .myself included! More

Love my new car! So happy with the car that I purchased and the process of getting it done! The dealership provided a comfortable and inviting place to find MY car as So happy with the car that I purchased and the process of getting it done! The dealership provided a comfortable and inviting place to find MY car as well as to purchase. More

Efficient and met my expectations I came for my B Service. Brian set my expectations for the time commitment and my service came in under time. He is a really nice guy and I am glad he I came for my B Service. Brian set my expectations for the time commitment and my service came in under time. He is a really nice guy and I am glad he is my service rep. Stacey Olmstead, my salesperson, is the most delightful person and a credit to the MB of Austin brand. More

Great buying experience Never having bought a Mercedes vehicle before, I did not know what to expect. Everyone at this dealership greatly exceeded my expectations. As soon as Never having bought a Mercedes vehicle before, I did not know what to expect. Everyone at this dealership greatly exceeded my expectations. As soon as I walked in the door, I was offered a complimentary coffee and everyone I talked to was very friendly and welcoming. Found the exact car I was looking for Without being pressured into a newer or more expensive car. I did not feel the “pushy” vibe you get from a lot of car salesmen. I would definitely recommend Fouad Batlouni for any of your Mercedes buying needs. Financial department was just as friendly and the buying/signing experience did not feel like the headache it can be. Overall I would highly recommend this dealership for anyone in the market! More

great service Sandy Graves was very courteous, helpful and knowledgeable. Had to have several service items taken care of and everything was promptly handled. We a Sandy Graves was very courteous, helpful and knowledgeable. Had to have several service items taken care of and everything was promptly handled. We appreciate the fast and good service More

I needed a battery check as I have had to replace 2 batterie I had a great experience and came away with a nicely cleaned car and piece of mind that my battery will not fail again! Thank you! I had a great experience and came away with a nicely cleaned car and piece of mind that my battery will not fail again! Thank you! More

Good experience I just went in for a multi-point inspection after my “check brake pad” warning came on. It turned out I needed new front brake pads. Only negative I c I just went in for a multi-point inspection after my “check brake pad” warning came on. It turned out I needed new front brake pads. Only negative I can say was when I recieved my price quote it was higher than I was quoted at Mercedes of Georgetown. Was not sure why... More