Mercedes-Benz of Austin

Needed to fix flat tire-Jordan was extremely helpful. Jordan resolved my issue promptly-noticed that multiple people in the service department and sales department asked me if they could help me. Very res Jordan resolved my issue promptly-noticed that multiple people in the service department and sales department asked me if they could help me. Very responsive. More

Next level service and attention Owning a Mercedes goes well beyond just a luxury vehicle, the support staff at the dealership is awesome. Love my car and I have always been treated Owning a Mercedes goes well beyond just a luxury vehicle, the support staff at the dealership is awesome. Love my car and I have always been treated like family and a VIP whenever visiting the dealership or calling in with a need on my car. Highly recommend. More

Service Commendations Annie Daniel & Bobbie Pyka are exceptional representatives for an exceptional car brand;knowledgeable,helpful and personable.I alway seek them out fo Annie Daniel & Bobbie Pyka are exceptional representatives for an exceptional car brand;knowledgeable,helpful and personable.I alway seek them out for support.They are representatives/role models of the customer support you should want for the entire customer facing company team! More

An Exceptional Service The parking brake was stuck. My husband called to get an assistance. The car was taken to the service center within 1 hour. The parking brake was r The parking brake was stuck. My husband called to get an assistance. The car was taken to the service center within 1 hour. The parking brake was replaced and it was ready to be picked up in the afternoon. The warranty helped us save money. Thank you for the friendly and superb service. Wanida Stegall More

Hernandez and Tinney are 5 Star Employees This franchise owner and management should be glad to have such trusted and loyal staff like Chris and Bill. They stayed over 2.5 hours after closing This franchise owner and management should be glad to have such trusted and loyal staff like Chris and Bill. They stayed over 2.5 hours after closing to work on our transaction on 2 different nights, were extremely polite and diligent. Moreover, even Chris' manager, Andy, stayed past closing to discuss options with us in person. Such attentive staff is a vestige of a bygone era and it is great to see that these employees chose to help us drive away with 2 new vehicles. Top notch service and we are extremely grateful. They deserve a raise or nice vacation from management; a thank you would be insufficient but a gold coffee mug, full of krugerands might do the trick. Thanks again to both of you for your assistance! More

Satisfactory. Good communication (and consistent - same service agent) and status on vehicle. Estimated were clear. Future service well defined and priced. Car was Good communication (and consistent - same service agent) and status on vehicle. Estimated were clear. Future service well defined and priced. Car was cleaned and delivered in good looking condition. More

January 31, 2018 Maintenance/Leaseing Experience I had a scheduled maintenance visit for my old CLK 350 that did not meet my expectations and lead me to the sales floor. I had a very successful unsch I had a scheduled maintenance visit for my old CLK 350 that did not meet my expectations and lead me to the sales floor. I had a very successful unscheduled visit with Tony Shine from the sales department when it became clear to me that it was time for my "old" CLK350 to be "retired. Tony spent at least 1/2 the day with me answering my questions about leasing options and showing me the best values available at that time. He and Matt Juron made it easy for me to proceed with leasing a 2017 E300 low mileage vehicle in excellent condition that more than met my needs. I was totally surprised to be leaving the showroom by mid-afternoon in my new car. The reason for the 4 star rating instead of 5 star relates to my experience with the extraordinary delays and wait times in the service department just to diagnose the then current problem and if I wanted a loaner vehicle I would have to wait another 9 days for an appointment. Since I had already been to the service department a week earlier, and had to then schedule the visit on 1/31, it was clearly now going to be at best a two week period and clearly some miscommunication had occurred about how and when my old CLK would be handled for evaluating an "engine trouble light". That uncertainty plus the maintenance issues on the CLK I was already aware of helped me make the move to the new car. More

Professionalism with Class and kindness From my online inquiry to the moment I drove off in my CPO car..... Heath and Paul took exceptional care of us. They found us the perfect car and we c From my online inquiry to the moment I drove off in my CPO car..... Heath and Paul took exceptional care of us. They found us the perfect car and we couldn’t be happier!! More

Great experience, friendly and courteous staff . The service was great. I was impressed. I think I got a good deal. I would recommend Mercedes Benz to my friends. . The service was great. I was impressed. I think I got a good deal. I would recommend Mercedes Benz to my friends. More

Review Great service, courteous personnel, excellent results. Significant potential problems were found during B5 maintenance that prevented hazards. I even Great service, courteous personnel, excellent results. Significant potential problems were found during B5 maintenance that prevented hazards. I even enjoyed driving the loaner car which also allowed me to continue my usual daily activities. More