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Mercedes-Benz of Austin
Austin, TX
1,304 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 22, 2017
Good humor Minh was positive, cheerful and receptive, and kept me updated. The service department caught two improvements that would save me time if I chose to r Minh was positive, cheerful and receptive, and kept me updated. The service department caught two improvements that would save me time if I chose to replace now, the battery, and the front tires. Minimum wait, excellent loaner and ultimately lots of laughs. Good visit. More
by Michele DeCorby
Employees Worked With
Minh Fogel
Helpful December 21, 2017
Service expereince Sandy and staff took great care of me. My loaner car was ready and I was informed about my car status. It was ready and waiting when I returned. Sandy and staff took great care of me. My loaner car was ready and I was informed about my car status. It was ready and waiting when I returned. More
by Leslie McConnico
Employees Worked With
Sandy Graves
December 20, 2017
Service / Comment on Sales Very responsive, quick in and out service. BRIAN was helpful and kept me posted via text. Loaner was nice. One note on the sales team. I am a Very responsive, quick in and out service. BRIAN was helpful and kept me posted via text. Loaner was nice. One note on the sales team. I am a younger man, 33, and get completely ignored when walking around the showroom. I presume it’s because the sales people assume I’m just window shopping. In point of fact, I just completed he AMG driving academy and am considering purchasing either an AMG GTS or GTR in the next couple of months. If I walk into that showroom again and am ignored, I will purposely buy it from Georgetown or my Houston dealer, because “pretty woman”, etc. Please pass this along to the sales manager, there’s a fine line between “keeping your polite distance” and your salespeople profiling based on expectation of commission, everyone should get the same level of respect and engagement from sales. Service team is excellent. More
by User1234
Employees Worked With
Brian Smith
December 16, 2017
Great service We appreciate the great service we were provided from the time we arrived until we left. All our questions were answered. Also enjoyed your waiting We appreciate the great service we were provided from the time we arrived until we left. All our questions were answered. Also enjoyed your waiting are and coffee. More
by Sherry h
Employees Worked With
Jordan Call
December 16, 2017
Service of Car They fixed my problems. The price to replace a battery is high but that is because they have to remove the front seat. I think that is a design flaw They fixed my problems. The price to replace a battery is high but that is because they have to remove the front seat. I think that is a design flaw by Mercedes-Benz on the GL 450. More
by Driver
Employees Worked With
Annie Daniel
December 14, 2017
"BO" Regular warranty visit. I think this is name of 30k I think this is name of 30k check up. Got loaner. In and out in 24 hours, no issues, the way it is supposed to work, they had all hands on deck for I think this is name of 30k check up. Got loaner. In and out in 24 hours, no issues, the way it is supposed to work, they had all hands on deck for Saturday, so everything was easy. I am terrible with names so my apologies for not ticking the boxes below. I have had an S500 since 1999, difference in service execution is amazing. More
by jjb
Employees Worked With
cannot remember staff names
December 06, 2017
Service Advisor was exceptionally helpful I dealt with Sandra Miller. She helped get my car towed to the dealership as well as secured me with a loaner vehicle that I desperately needed as I I dealt with Sandra Miller. She helped get my car towed to the dealership as well as secured me with a loaner vehicle that I desperately needed as I am traveling overseas for a month- so you can imagine the errands I needed to run! She kept me updated on the progress of my vehicle as well as provided me with the issue of the car, the cost to fix and timing to complete. The text message system MB has is very helpful so that busy professionals could quickly text approvals while in meetings rather than having to wait to play phone tag. Always outstanding customer service with the service team. More
by 2013MBC250
Employees Worked With
Sandra Miller
December 05, 2017
Great Service Visit All of our service needs were met, the S550 runs as good as new now. Minh kept us informed and worked the extended warranty for us. The service depart All of our service needs were met, the S550 runs as good as new now. Minh kept us informed and worked the extended warranty for us. The service department is first class. More
by golfer
Employees Worked With
Minh Fogel
December 05, 2017
Service advisor was nice, prompt and very professional. Service was performed with very nice and professional attitude. I was very pleased when I brought the car in for service because everyone was so effec Service was performed with very nice and professional attitude. I was very pleased when I brought the car in for service because everyone was so effective from the gentleman that took the car to the shop to the lady that did the paperwork so I could get a car loaner. The service advisor was very nice and professional. More
by Loyal Mercedes Owner
Employees Worked With
Annie Daniel
December 05, 2017
Service for front headlamp The quality service that we received from your service/ repair department is equal to that of the sales staff. We really love Mercedes of Austin! We j The quality service that we received from your service/ repair department is equal to that of the sales staff. We really love Mercedes of Austin! We just recently gave a 'Five Star' review for our Mercedes SUV purchase experience on Google, and felt compelled to do the same for the service department. The only recommendation I would make is that you need to update your new employees on the list below. More
by Robollo Home
Employees Worked With
Paul Dillman (Sales), Jordan Call
