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Mercedes-Benz of Austin
Austin, TX
1,331 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,331 reviews
December 30, 2017
Service Done right Sandra is the best service advisor I have ever had. If you own a Mercedes go see her at Mercedes-Benz of Austin. I got a loaner car, vehicle was fixe Sandra is the best service advisor I have ever had. If you own a Mercedes go see her at Mercedes-Benz of Austin. I got a loaner car, vehicle was fixed right, car was washed and the service was exceptional. More
by Summer
Employees Worked With
Sandra Miller
December 30, 2017
another great experience from a long-time customer Visited MB of Austin on 12/16/2017 to look into possible replacement for my 2016 GTS Edition1. As with my six previous purchase experiences at this d Visited MB of Austin on 12/16/2017 to look into possible replacement for my 2016 GTS Edition1. As with my six previous purchase experiences at this dealership, W.C. and the staff did a great job working to get me into a new 2018 E63S that afternoon. MB of Austin has been the dealership of choice for >15 years. During that time nearly all experiences have been positive and I recommend them to anyone considering a new or used MB/AMG. More
by giallo360
Employees Worked With
Andrew Burrow, Glenn Mayhugh, W.C. Wright, Brett Liming
December 27, 2017
Great Service Advisor The Service Advisor always pay attention to details and executes accordingly. They make recommendations on your car needs without the feeling of being The Service Advisor always pay attention to details and executes accordingly. They make recommendations on your car needs without the feeling of being pressured. Thanks Sandy! More
by Champs16
Employees Worked With
Sandy Graves
December 27, 2017
Great Sales Experience Heath brought the paperwork out to Driftwood for me and while he was here, programed the garage door buttons. I will be back again to purchase more v Heath brought the paperwork out to Driftwood for me and while he was here, programed the garage door buttons. I will be back again to purchase more vehicles. More
by Jeff
Employees Worked With
Heath Bracken
December 25, 2017
very nice people Fast and nice people. No tricks! My salesperson is very considerate (Robert! Strongly recommend him) also bought service here. Will see the service de Fast and nice people. No tricks! My salesperson is very considerate (Robert! Strongly recommend him) also bought service here. Will see the service department. Thank you for the Christmas! More
by Wenshu
Employees Worked With
Rob Burge
December 22, 2017
Good service Wade Wells, Glenn Mayhugh, and Chris Hirsh have both been great to work with this year and should all be recognized for their knowledge, professionali Wade Wells, Glenn Mayhugh, and Chris Hirsh have both been great to work with this year and should all be recognized for their knowledge, professionalism, and friendliness! More
by Auto owner
Employees Worked With
Chris Hirsh, Glenn Mayhugh, Wade Wells
December 22, 2017
Good humor Minh was positive, cheerful and receptive, and kept me updated. The service department caught two improvements that would save me time if I chose to r Minh was positive, cheerful and receptive, and kept me updated. The service department caught two improvements that would save me time if I chose to replace now, the battery, and the front tires. Minimum wait, excellent loaner and ultimately lots of laughs. Good visit. More
by Michele DeCorby
Employees Worked With
Minh Fogel
December 22, 2017
Service always prompt I brought my GL in for service B. I was given a very nice loner and service was prompt. Annie kept me informed via text (really love that) as to issue I brought my GL in for service B. I was given a very nice loner and service was prompt. Annie kept me informed via text (really love that) as to issues found (all covered by warranty) and when my vehicle would be ready for pick up. More
by Heather
Employees Worked With
Annie Daniel
December 21, 2017
Service expereince Sandy and staff took great care of me. My loaner car was ready and I was informed about my car status. It was ready and waiting when I returned. Sandy and staff took great care of me. My loaner car was ready and I was informed about my car status. It was ready and waiting when I returned. More
by Leslie McConnico
Employees Worked With
Sandy Graves
December 20, 2017
Service / Comment on Sales Very responsive, quick in and out service. BRIAN was helpful and kept me posted via text. Loaner was nice. One note on the sales team. I am a Very responsive, quick in and out service. BRIAN was helpful and kept me posted via text. Loaner was nice. One note on the sales team. I am a younger man, 33, and get completely ignored when walking around the showroom. I presume it’s because the sales people assume I’m just window shopping. In point of fact, I just completed he AMG driving academy and am considering purchasing either an AMG GTS or GTR in the next couple of months. If I walk into that showroom again and am ignored, I will purposely buy it from Georgetown or my Houston dealer, because “pretty woman”, etc. Please pass this along to the sales manager, there’s a fine line between “keeping your polite distance” and your salespeople profiling based on expectation of commission, everyone should get the same level of respect and engagement from sales. Service team is excellent. More
by User1234
Employees Worked With
Brian Smith
