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Mercedes-Benz of Austin
Austin, TX
1,331 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,331 reviews
December 16, 2017
Great service We appreciate the great service we were provided from the time we arrived until we left. All our questions were answered. Also enjoyed your waiting We appreciate the great service we were provided from the time we arrived until we left. All our questions were answered. Also enjoyed your waiting are and coffee. More
by Sherry h
Employees Worked With
Jordan Call
December 16, 2017
Service of Car They fixed my problems. The price to replace a battery is high but that is because they have to remove the front seat. I think that is a design flaw They fixed my problems. The price to replace a battery is high but that is because they have to remove the front seat. I think that is a design flaw by Mercedes-Benz on the GL 450. More
by Driver
Employees Worked With
Annie Daniel
December 14, 2017
"BO" Regular warranty visit. I think this is name of 30k I think this is name of 30k check up. Got loaner. In and out in 24 hours, no issues, the way it is supposed to work, they had all hands on deck for I think this is name of 30k check up. Got loaner. In and out in 24 hours, no issues, the way it is supposed to work, they had all hands on deck for Saturday, so everything was easy. I am terrible with names so my apologies for not ticking the boxes below. I have had an S500 since 1999, difference in service execution is amazing. More
by jjb
Employees Worked With
cannot remember staff names
December 06, 2017
Service Advisor was exceptionally helpful I dealt with Sandra Miller. She helped get my car towed to the dealership as well as secured me with a loaner vehicle that I desperately needed as I I dealt with Sandra Miller. She helped get my car towed to the dealership as well as secured me with a loaner vehicle that I desperately needed as I am traveling overseas for a month- so you can imagine the errands I needed to run! She kept me updated on the progress of my vehicle as well as provided me with the issue of the car, the cost to fix and timing to complete. The text message system MB has is very helpful so that busy professionals could quickly text approvals while in meetings rather than having to wait to play phone tag. Always outstanding customer service with the service team. More
by 2013MBC250
Employees Worked With
Sandra Miller
December 05, 2017
Great Service Visit All of our service needs were met, the S550 runs as good as new now. Minh kept us informed and worked the extended warranty for us. The service depart All of our service needs were met, the S550 runs as good as new now. Minh kept us informed and worked the extended warranty for us. The service department is first class. More
by golfer
Employees Worked With
Minh Fogel
December 05, 2017
Service advisor was nice, prompt and very professional. Service was performed with very nice and professional attitude. I was very pleased when I brought the car in for service because everyone was so effec Service was performed with very nice and professional attitude. I was very pleased when I brought the car in for service because everyone was so effective from the gentleman that took the car to the shop to the lady that did the paperwork so I could get a car loaner. The service advisor was very nice and professional. More
by Loyal Mercedes Owner
Employees Worked With
Annie Daniel
December 05, 2017
Service for front headlamp The quality service that we received from your service/ repair department is equal to that of the sales staff. We really love Mercedes of Austin! We j The quality service that we received from your service/ repair department is equal to that of the sales staff. We really love Mercedes of Austin! We just recently gave a 'Five Star' review for our Mercedes SUV purchase experience on Google, and felt compelled to do the same for the service department. The only recommendation I would make is that you need to update your new employees on the list below. More
by Robollo Home
Employees Worked With
Paul Dillman (Sales), Jordan Call
December 04, 2017
Very good service by the sales rep The sales rep was very knowledgeable. He was able to answer all my questions and to recommend the best for me. He listened to all my needs and suggest The sales rep was very knowledgeable. He was able to answer all my questions and to recommend the best for me. He listened to all my needs and suggested exactly what I wanted and needed. He was very patient. I'd definitely recommend the dealership to my friends and specifically the same sales rep. What I also liked a lot is the follow up I got from one of the internet employees. It took a while for me to decide on the right vehicle as I travel a lot, but she was always in contact with me, at least once a week, to make sure I was getting all the info and support that I needed. That helped to keep my interest in Mercedes and to don't look for other brands. More
by BrendaBriones
Employees Worked With
Fouad Batlouni, Bridget Flowers
December 02, 2017
New Battery I called in with a car dying problem. My service person went out of her way to get me a same day appt., and a loaner car. My service person quickly I called in with a car dying problem. My service person went out of her way to get me a same day appt., and a loaner car. My service person quickly assessed that it was a battery problem and asked if I'd wait a few minutes for a test. Yes, I did need a new battery so they put one in while I waited. While I waited, I enjoyed a latte, and the retail store gave me a new chain to replace my tattered old one. I'd have rated this a 5 Star, except for the location and old interior of the service room. More
by susique
Employees Worked With
Briana Sherrill
December 02, 2017
First service at 10,000 miles. ASrrived 10 min early. Met service adviser Brian Smith in less thsn a minute. In 55 short the job was done and the car washed, On my way in less than ASrrived 10 min early. Met service adviser Brian Smith in less thsn a minute. In 55 short the job was done and the car washed, On my way in less than 1 hour. More
by none
Employees Worked With
Brian Smith
