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Mercedes-Benz of Austin
Austin, TX
1,340 Reviews
For 50 years, Mercedes-Benz of Austin has been offering drivers in Lakeway, Lake Travis, Georgetown, Round Rock, Cedar Park, and the greater Austin area with a premium selection of world-class Mercedes-Benz luxury cars. As a member of the Continental Automotive Group, our story goes back to 1966. During the many decades that have passed since then, we’ve built a tremendous group of franchises, but our commitment to delivering high-quality vehicles and uncompromising services has only been strengthened over the years.
As one of the largest suppliers of Mercedes-Benz vehicles throughout the Austin Hill Country area, we’ve helped thousands of customers find the right Mercedes-Benz model for their specific lifestyle. Take your pick between popular models, including the C-Class Sedans, E-Class Sedans and Coupes, GLE SUVs, and many more.
At Mercedes-Benz of Austin, we take caring for our employees seriously, which is why we offer competitive salaries, full healthcare coverage, and great employee benefits. All of this helps to ensure the health and happiness of our team as well as improved quality of service. That way, when you come in to buy a vehicle you can rest assured we have your best interests in mind—not just the sale.
Finally, all purchases come with impressive warranty coverage and the guaranteed backing of our professionally trained and certified Mercedes-Benz service team. Take care of all your Mercedes-Benz repairs, maintenance, and OEM factory parts needs right here at our dealership, and enjoy access to an impressive lineup of premium Mercedes-Benz loaner vehicles and concierge service in case you have to leave your car overnight.
Receive the luxury car buying experience you deserve. Visit Mercedes-Benz of Austin at 6757 Airport Blvd in Austin, TX. Don’t hesitate to get in touch if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,340 reviews
December 16, 2017
Service of Car They fixed my problems. The price to replace a battery is high but that is because they have to remove the front seat. I think that is a design flaw They fixed my problems. The price to replace a battery is high but that is because they have to remove the front seat. I think that is a design flaw by Mercedes-Benz on the GL 450. More
by Driver
Employees Worked With
Annie Daniel
December 14, 2017
"BO" Regular warranty visit. I think this is name of 30k I think this is name of 30k check up. Got loaner. In and out in 24 hours, no issues, the way it is supposed to work, they had all hands on deck for I think this is name of 30k check up. Got loaner. In and out in 24 hours, no issues, the way it is supposed to work, they had all hands on deck for Saturday, so everything was easy. I am terrible with names so my apologies for not ticking the boxes below. I have had an S500 since 1999, difference in service execution is amazing. More
by jjb
Employees Worked With
cannot remember staff names
December 06, 2017
Service Advisor was exceptionally helpful I dealt with Sandra Miller. She helped get my car towed to the dealership as well as secured me with a loaner vehicle that I desperately needed as I I dealt with Sandra Miller. She helped get my car towed to the dealership as well as secured me with a loaner vehicle that I desperately needed as I am traveling overseas for a month- so you can imagine the errands I needed to run! She kept me updated on the progress of my vehicle as well as provided me with the issue of the car, the cost to fix and timing to complete. The text message system MB has is very helpful so that busy professionals could quickly text approvals while in meetings rather than having to wait to play phone tag. Always outstanding customer service with the service team. More
by 2013MBC250
Employees Worked With
Sandra Miller
December 05, 2017
Service advisor was nice, prompt and very professional. Service was performed with very nice and professional attitude. I was very pleased when I brought the car in for service because everyone was so effec Service was performed with very nice and professional attitude. I was very pleased when I brought the car in for service because everyone was so effective from the gentleman that took the car to the shop to the lady that did the paperwork so I could get a car loaner. The service advisor was very nice and professional. More
by Loyal Mercedes Owner
Employees Worked With
Annie Daniel
December 05, 2017
Service for front headlamp The quality service that we received from your service/ repair department is equal to that of the sales staff. We really love Mercedes of Austin! We j The quality service that we received from your service/ repair department is equal to that of the sales staff. We really love Mercedes of Austin! We just recently gave a 'Five Star' review for our Mercedes SUV purchase experience on Google, and felt compelled to do the same for the service department. The only recommendation I would make is that you need to update your new employees on the list below. More
by Robollo Home
Employees Worked With
Paul Dillman (Sales), Jordan Call
December 05, 2017
Great Service Visit All of our service needs were met, the S550 runs as good as new now. Minh kept us informed and worked the extended warranty for us. The service depart All of our service needs were met, the S550 runs as good as new now. Minh kept us informed and worked the extended warranty for us. The service department is first class. More
by golfer
Employees Worked With
Minh Fogel
December 04, 2017
Very good service by the sales rep The sales rep was very knowledgeable. He was able to answer all my questions and to recommend the best for me. He listened to all my needs and suggest The sales rep was very knowledgeable. He was able to answer all my questions and to recommend the best for me. He listened to all my needs and suggested exactly what I wanted and needed. He was very patient. I'd definitely recommend the dealership to my friends and specifically the same sales rep. What I also liked a lot is the follow up I got from one of the internet employees. It took a while for me to decide on the right vehicle as I travel a lot, but she was always in contact with me, at least once a week, to make sure I was getting all the info and support that I needed. That helped to keep my interest in Mercedes and to don't look for other brands. More
by BrendaBriones
Employees Worked With
Fouad Batlouni, Bridget Flowers
December 02, 2017
New Battery I called in with a car dying problem. My service person went out of her way to get me a same day appt., and a loaner car. My service person quickly I called in with a car dying problem. My service person went out of her way to get me a same day appt., and a loaner car. My service person quickly assessed that it was a battery problem and asked if I'd wait a few minutes for a test. Yes, I did need a new battery so they put one in while I waited. While I waited, I enjoyed a latte, and the retail store gave me a new chain to replace my tattered old one. I'd have rated this a 5 Star, except for the location and old interior of the service room. More
by susique
Employees Worked With
Briana Sherrill
December 02, 2017
First service at 10,000 miles. ASrrived 10 min early. Met service adviser Brian Smith in less thsn a minute. In 55 short the job was done and the car washed, On my way in less than ASrrived 10 min early. Met service adviser Brian Smith in less thsn a minute. In 55 short the job was done and the car washed, On my way in less than 1 hour. More
by none
Employees Worked With
Brian Smith
November 29, 2017
My experience was absolutely amazing! I walked in to pick up my car from getting an oil change and walked out with a brand new car! I had no intentions of getting a new vehicle, however I walked in to pick up my car from getting an oil change and walked out with a brand new car! I had no intentions of getting a new vehicle, however Mr. Shine made it extremely accessible and reasonable to proceed with my transaction. I had such an effortless and fun experience and I am so glad I walked into that showroom when I did. I told him my conditions and explained that I didn't want a new vehicle unless it met all of my requirements and Mr. Shine made it happen. Everything I wanted in my car, he found it. I had a budget, he met it. It was almost too good to be true. He never made me feel any type of way. He was extremely knowledgeable, humble, and respectful of both my time and my wishes. I even got a flat tire the day after I bought the vehicle and Mr. Shine took care of me once again. He is definitely the guy to see if you're looking for a new car...or even not looking! Thanks again Mr. Shine for everything! More
by 1lovedex
Employees Worked With
Tony Shine
