Mercedes-Benz of Austin

You are just a dollar amount I have now driven 2 Mercedes from this dealership. The first we bought the second we leased. On August 22, 2017 I was involved in a serious accident. I have now driven 2 Mercedes from this dealership. The first we bought the second we leased. On August 22, 2017 I was involved in a serious accident. I was t-boned on 290 by a car that ran a red light. The estimated speed 30-40 mph. It was a direct hit on my side (drivers side) and the side curtain airbags did not deploy. The main frame was bent and the damaged was nearly 20k. I suffered a TBI and still have ongoing Post Concussion Syndrome. This was in a ML 350. The lease was to be up in May 2018. I tried to work with the dealership, continental collision, and Mercedes USA. The dealership management, service department, finance manager and definitely continental collision lacked total empathy and in no way helpful. It is November 28th I still do not have possession of the car. Mercedes USA engineers ran the test on the car and found no default codes. When I spoke to the Service Manager at Mercedes Austin he proceeded to tell me that the car is designed to take that kind of hit. He also told me the car I purchased (since I did not have one) was not near as safe. What Mercedes and their "safety data" do not realize is that while a car may be designed to fold and collapse in a certain way the airbags not deploying resulted in a significant head injury, (my head slammed against the driver side window, that I will deal for a very long time. My 11yr old daughter was in the car and I thank God it was me and not her!. Mercedes Financial holds the lease they have been only concerned with the money. I assured Mercedes Austin and Mercedes USA I will never ever drive a Mercedes again. Continental Collision also on my never to do business with list. More

Excellent All questions answered sales rep great Fouad Batlouni Lessons for running car very good taught me all about car paper work done fast and efficient All questions answered sales rep great Fouad Batlouni Lessons for running car very good taught me all about car paper work done fast and efficient More

Met All Expectations I recently relocated to the area, it was an emergency service and the staff were all friendly and professional. Service was completed timely, excel I recently relocated to the area, it was an emergency service and the staff were all friendly and professional. Service was completed timely, excellent overall. More

Exceptional Service Sandra Miller gave exceptional attentive service and made sure we had a satisfactory experience. All options were given and well explained. No pressur Sandra Miller gave exceptional attentive service and made sure we had a satisfactory experience. All options were given and well explained. No pressure to require recommended service. More

Annual service Everyone was helpful and friendly . I got updates viA text and everything was serviced and fixed as planned Tires were recommended to be rotated an Everyone was helpful and friendly . I got updates viA text and everything was serviced and fixed as planned Tires were recommended to be rotated and aligned, issue with rough ride was found to be leaking strut and this was replaced to fix this issues More

Fantastic Purchase Experience! I recently purchased a 2018 GL450 from MB of Austin. The selection was great and Arthur Morgan was the most professional and knowledgeable sales perso I recently purchased a 2018 GL450 from MB of Austin. The selection was great and Arthur Morgan was the most professional and knowledgeable sales person I have every worked with. The transaction was pleasant from start to finish and I couldn't be more satisfied. And, by the way, I love my new GL. Thanks again Arthur. I will definitely be recommending your dealership to all my friends. More