Mercedes-Benz of Austin

Great Job, Mercedes Austin! I love that I can make an appointment, get in and out with a loaner, and get updates texted. This makes my busy life much easier. Thanks, MBoA for t I love that I can make an appointment, get in and out with a loaner, and get updates texted. This makes my busy life much easier. Thanks, MBoA for taking care of me and my vehicle! More

Wade is a highly experienced M-B service advisor. Wade listens to concerns and addresses each an every one in a thoroughly professional and helpful manner. His years of experience clearly make him a s Wade listens to concerns and addresses each an every one in a thoroughly professional and helpful manner. His years of experience clearly make him a step above. More

Always there for me. I've had my car for almost 14 years and never once had any problems scheduling or getting things handled. It's a top notch brand followed by top notch I've had my car for almost 14 years and never once had any problems scheduling or getting things handled. It's a top notch brand followed by top notch professionals. No matter how small the problem or small the ticket item I've never once felt put off or taken advantage of like I hear of other car companies. great team and techs! Anna made my recent purchase/order of a new car easier than going to the grocery store. She knew the build, models, packages, features and was easily able to answer my 1001 questions. Definitely 5* service on all ends. More

Great This was perfect. Our salesperson was patient and through. Her suggestions were appropriate. She listened to us. I would readily recommend anyone This was perfect. Our salesperson was patient and through. Her suggestions were appropriate. She listened to us. I would readily recommend anyone to come to her for sales services. More

Great customer Service This dealership provided great customer, from the sales person to the finance person to the front desk clerk. My husband and I were treated with the This dealership provided great customer, from the sales person to the finance person to the front desk clerk. My husband and I were treated with the upmost respect, and our sales person gave us everything we ask for and was very knowledgeable about everything on the vehicle both inside and out. I would recommend this dealership to anyone. More

Great experience While this was my first and only experience purchasing a car, it was an overall positive one. the facility is welcoming, as are the employees. Great While this was my first and only experience purchasing a car, it was an overall positive one. the facility is welcoming, as are the employees. Great car selection as well. The only hiccup I had was addressed promptly and the service recovery absolutely made up for it. I would recommend this dealership. More

Service appointment I have been a long term customer of MB of Austin. Their service has always been about a 4-star rating, but in the past year, they have really gotten I have been a long term customer of MB of Austin. Their service has always been about a 4-star rating, but in the past year, they have really gotten good with their customer service! I worked with Annie, and she was so great! Professional, easy to reach, and she kept me updated by text. The service was done very well and quickly. I am very impressed with their improvements! More

Dent and chip repair of my new Mercedes Annie was very efficient; Wade helped us waste no time in showing where the chips and dents were on my car; I told them since we were at least 2 hours Annie was very efficient; Wade helped us waste no time in showing where the chips and dents were on my car; I told them since we were at least 2 hours out of town we needed to be done by 4:00; Annie was prompt and had us out a few minutes before the deadline; kudos to all members of the service teal who made our visit the most pleasant one ever; loaner car was ready and no time was wasted getting everything transferred--great experience ! More

Amazing! Went in for warranty issues with my speakers. From the min I showed up dressed in a tank top and shorts Minh showed me the greatest amount of respect Went in for warranty issues with my speakers. From the min I showed up dressed in a tank top and shorts Minh showed me the greatest amount of respect I could ever ask for! Gave me an amazing loaner car, updated me with texts everyday, and then made sure I was taken care of! Bobbie took care of the money and contract part and she was just as respectful and nice as Minh. Pretty much ensured that I will buy my next car here and that I'm a Benz person for life! Thank you so much for a great experience on something like warranty work! More

professional and on time. I brought my E350 in for regular service. Sandy was very professional but warm. We were able to wait for the hour or so it took and we were offered fr I brought my E350 in for regular service. Sandy was very professional but warm. We were able to wait for the hour or so it took and we were offered free coffee and pastries. Service was performed and car was washed and returned to us on time. My Benz runs well and all questions were answered. I have dealt with other MB dealers in the area and would never go back. More