Mercedes-Benz of Austin

Sandy and all of Service are great! Special thanks to Wally who responded to my Roadside Assistance call within minutes and treated me respectfully, even though there was 50% chance the Special thanks to Wally who responded to my Roadside Assistance call within minutes and treated me respectfully, even though there was 50% chance the issue was my fault. Good to learn that it was not and the dealer put me into a great new loaner (tempting.....) and called me every day with an update on the diagnostics. My car was ready on time - even washed and cleaned! Thank you. More

The dealer service was competent and effective - I have been using the service from this dealer for over 20 years. They are cpmpetent and reliable. If something is done wrong (seldom) they make it ri I have been using the service from this dealer for over 20 years. They are cpmpetent and reliable. If something is done wrong (seldom) they make it right. More

Excellent Thank you for another good experience. . I appreciate Wade assisting me and having a car to drive. My car is running very well and all items were ad Thank you for another good experience. . I appreciate Wade assisting me and having a car to drive. My car is running very well and all items were addressed. More

Excellent and speedy service Mercedes s550.service visit excellent and speedy service.......... All was completed as requested and on time .... could not be happier with tires whe Mercedes s550.service visit excellent and speedy service.......... All was completed as requested and on time .... could not be happier with tires wheels paint etc More

Exceptional service levels! Great customer service! They keep you informed every step of the way with texts and calls. Ask for James the shop foreman. He figured out 1 minute i Great customer service! They keep you informed every step of the way with texts and calls. Ask for James the shop foreman. He figured out 1 minute into the test drive what needed to be repaired on my car. More

Lost key fob Staff quickly, efficiently and with minimal effort on my part, got me a replacement key much more quickly than I had thought possible. Annie, my serv Staff quickly, efficiently and with minimal effort on my part, got me a replacement key much more quickly than I had thought possible. Annie, my service rep is always exceedingly competent and kind and the person I worked with in parts - I think it was Shannon - was very helpful and patient with my questions about the minutiae of key fob and blade management. More

Professional and luxury Hello, We have recently purchased a car from Mercedes Benz of Austin (MBOA), the 2017 GLS 450. So far we are very happy with the car and have the m Hello, We have recently purchased a car from Mercedes Benz of Austin (MBOA), the 2017 GLS 450. So far we are very happy with the car and have the most favorable impressions of our experience at MBOA. We have never owned a Mercedes before, and we are very grateful to our sales consultant, Stacey Olmstead, for helping us to initially settle on the brand and then on the specific model. We appreciated that Stacey was always responsive to our requests for meetings, spent as much time with us we needed, was patient with our indecisiveness, never ever pushy. Stacey showed us different models from different years and in different conditions. She is very knowledgeable, meticulous, and honest. When we expressed interest in a Porsche that happened to be offered by MBOA, Stacey told us as much as she knew about the car, and acknowledged certain things that she didn’t know (but she found out and got back to us the next day with the information). We also are very grateful to Glenn Mayhugh, who gave two tutorials on the car’s very complex systems and controls. It’s very likely that more will be needed. J Glenn is knowledgeable, patient and does not seem to mind repeating same explanations over and over again. We hope your service department will be equally professional and efficient. Thank you for excellent service. Eugene and Julia Gavrilov More

Great service and customer care Wade Wells and Stacey Graves provided prompt, accurate service with excellent attention to detail. Throughout the entire service, they are always in Wade Wells and Stacey Graves provided prompt, accurate service with excellent attention to detail. Throughout the entire service, they are always in contact providing accurate updates and options. More

B Service Friendly staff great service I would recommend the dealership to all....Friendly staff great service I would recommend the dealership to all....Friend Friendly staff great service I would recommend the dealership to all....Friendly staff great service I would recommend the dealership to all....Friendly staff great service I would recommend the dealership to all More

The Service Representative was extremely helpful. The Mercedes-Benz of Austin dealership is where I received my first 10,000 mile tune-up. The Service Representative was extremely helpful, explained e The Mercedes-Benz of Austin dealership is where I received my first 10,000 mile tune-up. The Service Representative was extremely helpful, explained everything and was very pleasant. I would highly recommend this dealership for service. More