Mercedes-Benz of Austin

MBoA Service Wade Wells is simply a Pros Pros at Mercedes Benz of Austin Service Dept. This week I had my 2006 S65 AMG in Wades care. I had 2 rear tires mounted Wade Wells is simply a Pros Pros at Mercedes Benz of Austin Service Dept. This week I had my 2006 S65 AMG in Wades care. I had 2 rear tires mounted and balanced. A 4 wheel alignment. A shark fin antennae replaced. They also retorqued all the bolts holding the 2 piece AMG wheels together. Another job done on time and right the 1st time. Thank you Wade! More

Professional, knowledgeable and fast The sales expert at Mercedes Benz of Austin, Anna, what’s the best I’ve ever dealt with when purchasing a car. She did not miss a beat, and made my ex The sales expert at Mercedes Benz of Austin, Anna, what’s the best I’ve ever dealt with when purchasing a car. She did not miss a beat, and made my experience a memorable one. She knew the answers to my questions and was able to get back to me in a timely manner. Most important, I hardly spent any time at the dealership and the entire buying process what’s the fastest ever. I’m very satisfied with the service and with the vehicle I purchased. More

Exceeded My Expectations - Always! I'm always going to get the 7AM slot for service. Wade was there and took my car before all the lights were even on in the service center. Immediately I'm always going to get the 7AM slot for service. Wade was there and took my car before all the lights were even on in the service center. Immediately got a loaner - early bird DOES get the work! The service including getting one of my road damaged tires swapped was completed by 4PM. Paid my invoice on line when I was notified the car was ready. Picked up my newly service and tire-changed SUV and left within minutes. Wade, you do a superb job! Thank you. More

First class treatment & service!!! It’s impressive when you return to the place you made a major purchase and receive the same First class treatment & service. Thank you Stacey!!! It’s impressive when you return to the place you made a major purchase and receive the same First class treatment & service. Thank you Stacey!!! More

Committed to excellence We have purchased our 3rd Mercedes from MB of Austin over the last 14 years. For me the top ambassador of the brand at this exceptionally well-run We have purchased our 3rd Mercedes from MB of Austin over the last 14 years. For me the top ambassador of the brand at this exceptionally well-run dealership is Chris Hirsh, the manager of the Service Department. He is the one that I had the most interactions with over the years ( the voice of continuity) and the one whose in-depth mechanical understanding of the vast variety of vehicles played a determinant role in my choosing an S -class vehicle as my most recent purchase. It is often overlooked, but for repeat customers like me, the most credible source of advice to influence sales is in Service. And, Chris Hirsh has demonstrated over the years a blend of technical expertise and customer orientation that is uncommon yet immeasurably valuable in the eyes of the customer. Focused on customer and committed to excellence, this dealer is a true reflection of the brand in ways that only previous Benz owners can appreciate. More

Wonderful experience The service adviser was professional and took care of issue right away. I was constantly being updated via text messages regarding the progress of my The service adviser was professional and took care of issue right away. I was constantly being updated via text messages regarding the progress of my car. More

Purchased certified preowned Mercedes Saw a vehicle in the website and contacted the dealership. Drove from Houston to pick up and we are very satisfied and Heath was awesome! Saw a vehicle in the website and contacted the dealership. Drove from Houston to pick up and we are very satisfied and Heath was awesome! More

Customer service My husband and I were treated very kindly. Anna was great, helped us out in every way possible. When the time comes, we won’t go anywhere else to pur My husband and I were treated very kindly. Anna was great, helped us out in every way possible. When the time comes, we won’t go anywhere else to purchase another Mercedes. More

Excellent service Very prompt and professional. I was completely satisfied. Work was finished on schedule and with no problems afterward. Thanks for the good work. Very prompt and professional. I was completely satisfied. Work was finished on schedule and with no problems afterward. Thanks for the good work. And the waiting area was nice. More

Sandy and all of Service are great! Special thanks to Wally who responded to my Roadside Assistance call within minutes and treated me respectfully, even though there was 50% chance the Special thanks to Wally who responded to my Roadside Assistance call within minutes and treated me respectfully, even though there was 50% chance the issue was my fault. Good to learn that it was not and the dealer put me into a great new loaner (tempting.....) and called me every day with an update on the diagnostics. My car was ready on time - even washed and cleaned! Thank you. More