Mercedes-Benz of Austin

Great Service Dept I have been coming to MB of Austin for many years to get my cars serviced. I have never had a bad experience. Minh is my service rep. I have know I have been coming to MB of Austin for many years to get my cars serviced. I have never had a bad experience. Minh is my service rep. I have known her for several years and appreciate her professionalism, helpfulness, candidness, and dedication to her job. I know I can trust her with any recommendations or advice that she provides. It's nice to know that as a female, going to get your car serviced is not something I dread! MB of Austin's service dept is a nice and friendly place and everyone from the greeters, to the people who help with loaner cars are all very friendly and helpful. When my car is ready, the work needed was all done correctly. When it's time for my next car, the experiences I have in the Service Dept are something I definitely take into consideration! More

good end of warranty service Satisfied with thoughtful and thorough care. I did not expect MB servicemen were so thoughtful to find out a mild shaking of the transmission during Satisfied with thoughtful and thorough care. I did not expect MB servicemen were so thoughtful to find out a mild shaking of the transmission during idling (I did not feel it). More

Excellent service I had a great experience taking my car in for service. Reva is wonderful and Wade was very helpful and informative. The team gets 5 stars from me! I had a great experience taking my car in for service. Reva is wonderful and Wade was very helpful and informative. The team gets 5 stars from me! More

Great experience Have returned several times to purchase a new car from W. C. He is the best and makes buying a car a real pleasure and fun. He will tell you what yo Have returned several times to purchase a new car from W. C. He is the best and makes buying a car a real pleasure and fun. He will tell you what you should have and why. He is great. More

Friendly and Professional Every Step of this buying experience was perfect. Ray Terranella was exceptionally knowledgeable and professional in every way. Scott Tinney made the Every Step of this buying experience was perfect. Ray Terranella was exceptionally knowledgeable and professional in every way. Scott Tinney made the financing effortlessly and Glenn Mayhugh knew all aspects of operations on our new E300. The whole process was a true car buying pleasure. We highly recommend Mercedes - Benz of Austin. F Warton More

Kept Informed I was kept very informed by our excellent service representative, Sandy Garza. Everyone was polite. Upfront. Honest. Store was very clean and wait I was kept very informed by our excellent service representative, Sandy Garza. Everyone was polite. Upfront. Honest. Store was very clean and wait area very comfortable. More

Consistently friendly, and professional. Weirdly, I look forward to my visits. Everyone is consistently friendly and professional. Wade is the best and you can always grab Glenn for a quick Weirdly, I look forward to my visits. Everyone is consistently friendly and professional. Wade is the best and you can always grab Glenn for a quick lesson on mastering the tech stuff on the dashboard. SB More

review Everyone was very friendly and followed through with that they said that they would do. My car should arrive in 3 weeks and I am looking forward to d Everyone was very friendly and followed through with that they said that they would do. My car should arrive in 3 weeks and I am looking forward to driving a new Mercedes. More

Top quality service: responsive, thoughtful, and thorough. This is my second MB from this dealership---they have earned my loyalty and definitely deliver an exceptionally positive customer experience. I will This is my second MB from this dealership---they have earned my loyalty and definitely deliver an exceptionally positive customer experience. I will not hesitate to recommend them to friends and family, and I look forward to working with the MB team in the future. Chris Hernandez, in particular, is outstanding---great attention to detail; truly concerned with delivering a great customer experience. Chris genuinely makes the car buying process a pleasure and you can tell that he is passionate about his career---his enthusiasm for the Mercedes brand shines brightly throughout the process and Mercedes is fortunate to have him as an ambassador. And on the post-sales service front, Annie Daniel did a fine job, as well, going above and beyond to provide great service. Thanks and kudos to both Chris and Annie, and to the rest of the team. Keep up the great work! More

More than twenty years of satisfaction I have been a customer for twenty years and have always been completely satisfied. Over the years I have worked with Wade Wells in the Service Depart I have been a customer for twenty years and have always been completely satisfied. Over the years I have worked with Wade Wells in the Service Department, Wade has kept my cars in perfect condition and has been more than accommodating. I recently purchased my fourth car from MB of Austin and the sales staff were marvelous. Stacey Olmstead is a wonderful saleslady who is very attentive to detail and I highly recommend her. Patrick helped me with setting up my phone and explained how to use the many features of my new car. He was very patient and knowledgeable More