Mercedes-Benz of Baton Rouge

Service Thanks for making it so easy! Great customer service and experience. Drop off was easy. Nice to have a loaner car. Great job at keeping me updated Thanks for making it so easy! Great customer service and experience. Drop off was easy. Nice to have a loaner car. Great job at keeping me updated More

Thank you so so much Gregory Martinez I purchase the wrong front light on my last visit to Mercedes Benz of Baton Rouge I can back to exchange it stressing out because I didn't know anyth I purchase the wrong front light on my last visit to Mercedes Benz of Baton Rouge I can back to exchange it stressing out because I didn't know anything about parts or repairs. Gregory Martinez was very helpful, put my mind at ease, he got me the right light, had it properly installed in a short amount of time and I smiled all the way back to work.... Love it.... Thank you Gregory Martinez More

A Huge Thank you to Wes Caravola and Alex Peek Kudos to your company. I came to Mercedes in January and tried to get a car. I was so disappointed that because of my credit I was denied. Wes told Kudos to your company. I came to Mercedes in January and tried to get a car. I was so disappointed that because of my credit I was denied. Wes told me what to do and to come back in 5 months. Although kinda let down, I followed his advice and I am now the owner of a 2016 C300. Wes was amazing, personable, considerate and my wife and I thoroughly enjoyed being there with him through the process. Alex Peek then took us over and she was amazing. Sweet, knowledgeable, and was excited for us. If you could clone them and have others like them at your dealership, you would certainly continue to be the place of choice. Thank you Les and Alex for all of your help, support, and excitement. We appreciate you! More

Service I love texting and emails. This made it easier to communicate, since I am not able to answer my phone at all times. This is important for me I love texting and emails. This made it easier to communicate, since I am not able to answer my phone at all times. This is important for me More

Excellent Thanks to Jason for getting me in and out. Great attitude and he really took care of me. Thanks. Can't wait until my next visit Thanks to Jason for getting me in and out. Great attitude and he really took care of me. Thanks. Can't wait until my next visit More

New Vehicle Excellent Customer Service. Very helpful during the buying process and willing to find something that suited our needs. I will definitely recommend Me Excellent Customer Service. Very helpful during the buying process and willing to find something that suited our needs. I will definitely recommend Mercedes Benz of Baton Rouge. More

Impressed with sales person Wes Ceravola We just concluded a negotiation for a cpo M class vehicle with Wes Ceravola. After a three day process,unfortunately for us, the specific car we were We just concluded a negotiation for a cpo M class vehicle with Wes Ceravola. After a three day process,unfortunately for us, the specific car we were interested in ended up being sold to another customer . (We are about 600 miles away so the only way for us to do this was over the phone & internet which required a bit more negotiating time, in our case) When we called in to follow up on a car we had found on the MB USA website, we got Wes, someone completely new to us. Although we came up short by loosing the specific car that was right for our needs, a frustrating experience, we gained the pleasure of working with him. When we got Wes' call this morning that the car had been sold to another person, unbeknownst to him, we of course were disappointed, however our main feeling at that time was for Wes, having put in so much work and loosing the sale in the end after such a good faith effort. For anyone reading this and interested in buying a car, we found Wes to be friendly, knowledgeable, tirelessly responsive to our endless question, all the while always keeping his word on getting back to us. He built our trust, listened & communicated well and we came to rely on him. By the way, talk about going above and beyond, when we got to a sticking point in negotiations about the distance involved between us and how we were pressed for time, Wes after careful consideration offered to drive the car half way with me driving the other half to the agreed meeting place where we would finish any open details and swap our trade for our new purchase. Thank you Wes! More

MB Sprinter RV trouble while traveling Service advisor and tech both went above and beyond to help us get back on the road without having a lengthy wait for an appointment. Service advisor and tech both went above and beyond to help us get back on the road without having a lengthy wait for an appointment. More

Quick Turnaround and excellent service Excellent customer service and response time for repairs. Curteous, friendly and professional staff and overall experience. Service Advisor is very he Excellent customer service and response time for repairs. Curteous, friendly and professional staff and overall experience. Service Advisor is very helpful and provided timely updates. More

Excellent service at MBOBR I have always enjoyed an excellent relationship with my Mercedes Benz dealership!! Everyone treats me with the utmost courtesy and consideration; it I have always enjoyed an excellent relationship with my Mercedes Benz dealership!! Everyone treats me with the utmost courtesy and consideration; it is my pleasure to highly recommend MBOBR!! In fact, over the years, I've been so pleased that I'm now on Mercedes Benz #4!!! More