Mercedes-Benz of Baton Rouge - Service Center

Great Victoria Vick was very prompt and informative on our maintenance of the GLE 350 . Every visit has been a pleasure . Coffee and fruit Great too ! Victoria Vick was very prompt and informative on our maintenance of the GLE 350 . Every visit has been a pleasure . Coffee and fruit Great too ! More

Personal Service along with experience. Andrea Birdwell, is extremely efficient in the service process as well as when I've needed urgent assistance. The loaner car process is extremely hel Andrea Birdwell, is extremely efficient in the service process as well as when I've needed urgent assistance. The loaner car process is extremely helpful to me and that process involves several employees and it works smoothly and all employees are personable and helpful. I appreciate the expertise Andrea brings to the table and her professionalism and she is always efficient. More

Service Department Josh Marchan were very polite, never try to rush one,, . Shuttle drivers were the best, .Continue doing what you do, YOUR COFFEE IS THE BEST. Josh Marchan were very polite, never try to rush one,, . Shuttle drivers were the best, .Continue doing what you do, YOUR COFFEE IS THE BEST. More

Service appointment for tire check & replacement As always, the service was fast and efficient with all the staff being so polite and courteous. I do not see Miss Victoria under the Service list o As always, the service was fast and efficient with all the staff being so polite and courteous. I do not see Miss Victoria under the Service list of employees. Jessica was so helpful in handling my original call. D'arcy helped directing me to Victoria and Victoria handled vehicle status, payment, and departure from dealership. Thank You steven More

Service Department - D’arcy Hines You guys are the best! Thank You for always accommodating and respecting my busy schedule by getting me in and out. Also, a very special Thank You, You guys are the best! Thank You for always accommodating and respecting my busy schedule by getting me in and out. Also, a very special Thank You, to my Service Advisor, Mr. D’arcy Hines, he always comes through for me. He is very knowledgeable keeps me informed and updated about my vehicle through every step of the way. More

Service Department-Josh Marchan, Customer Service Adviser Josh Marchan always provides the best customer service! He communicates effectively every step of the way. He also went above and beyond yesterday b Josh Marchan always provides the best customer service! He communicates effectively every step of the way. He also went above and beyond yesterday by going out of his way after hours to deliver my garage door opener that I left in a loaner vehicle. Not too many people these days would offer to do that. It was truly appreciated. More

Service Department My Service advisor Gwendolyn Wild was very helpful nice and knowledgeable . She was sincerely concerned about my needs . She took the time to listen My Service advisor Gwendolyn Wild was very helpful nice and knowledgeable . She was sincerely concerned about my needs . She took the time to listen and to make sure I was taking care of . More

Don't look any further! Staff are great and very professional! They make going to dealership as quick and easy as they can! Josh was absolutely great and kept me up to date! Staff are great and very professional! They make going to dealership as quick and easy as they can! Josh was absolutely great and kept me up to date! More

Service Contacted Josh Marchan on Friday - scheduled service on Saturday and was complete by midday. Exceeded my expectations. Josh was outstanding as always Contacted Josh Marchan on Friday - scheduled service on Saturday and was complete by midday. Exceeded my expectations. Josh was outstanding as always! Saturday service was very convenient for me. More

10,000 mile service Walk in readily worked into schedule for 10,000 mile service milestone. Work completed while I waited in the service center. I appreciated their flex Walk in readily worked into schedule for 10,000 mile service milestone. Work completed while I waited in the service center. I appreciated their flexibility. More