Mercedes-Benz of Beaverton

No one seemed to care that the car was delivered before being fully checked out, forcing me to immediately make a service appointment to fix problems that should have previously been resolved. I was given being fully checked out, forcing me to immediately make a service appointment to fix problems that should have previously been resolved. I was given the wrong manual and told to look on You Tube for instructions how to operate the car's many features. The general lack of interest in customer satisfaction ruined the entire experience for me. I will never shop there again. More

My experience with Mercedes, of Beaverton has been wonderful. I've purchased a GLA 250 which was my first Mercedes-Benz vehicle and my second Mercedes-Benz vehicle that I purchased was a GLE 350 and I wonderful. I've purchased a GLA 250 which was my first Mercedes-Benz vehicle and my second Mercedes-Benz vehicle that I purchased was a GLE 350 and I had excellent experiences with both sales reps that I had one, which was Robert, and one which was Jesus And both sales reps were wonderful. Also all the staff and the service department and the rental department were Excellent.They all had wonderful service I would recommend anyone to Mercedes of Beaverton. More

Professional, timely, considerate and thorough. My experience with Mercedes Benz of Beaverton was a nice pleasant surprise and made me feel like I was part of the family more than just a buyer. My experience with Mercedes Benz of Beaverton was a nice pleasant surprise and made me feel like I was part of the family more than just a buyer. More

Jeffery was outstanding in finding the vehicle we needed. Personable, knowledgeable and dedicated to proving an exceptional buying experience! Thank you Jeffery!. Personable, knowledgeable and dedicated to proving an exceptional buying experience! Thank you Jeffery!. More

Patrick was personable and responsive—trying to figure out how to buy all the company cars from him:) out how to buy all the company cars from him:) More

I was forced to buy this Stargard accessory when I didn't want it. They told me it cannot be removed. Later I found out from their marketing email stating this accessory can be removed. Now I feel being tric want it. They told me it cannot be removed. Later I found out from their marketing email stating this accessory can be removed. Now I feel being tricked and lied to. What's more, after one month of purchase I still haven't received the activation email from Stargard. So basically I overpaid $1000 for the car. I don't care anymore if I will eventually received this Stargard activation. Normally people would forget about this and move on with their new car, but to me this practice is wrong and unethical and must be stopped. Following up: I responded to a private message from their rep, but received no more response in regards to this issue. Via text messages, they agreed to issue me a refund for the Stargard accessory on January 6 2024. After two weeks with no check in my mailbox, I followed up and was told that it would take 6 to 8 weeks. Today is March 13, more than 9 weeks later, and I'm still waiting for the check. I highly doubt they even issued it. Again, completely unacceptable. Down from Two Stars to One Star. I will no longer be buying from this dealer, regardless of how good the deal is. More

I remain very disappointed by the entire experience. The service was unprofessional & dishonest. Terrible. The service was unprofessional & dishonest. Terrible. More

Great place friendly staff overall experience was smooth and pleasant. We have bought Mercedes in other dealerships and this one takes first place in our book. and pleasant. We have bought Mercedes in other dealerships and this one takes first place in our book. More

The sales rep Alora only cares about getting you in to the dealer and does not follows up I haven’t received my 2 key the car was not detail as promise and I got a car that was empty on gas I had to fille the dealer and does not follows up I haven’t received my 2 key the car was not detail as promise and I got a car that was empty on gas I had to filled it up once I left the Mercedes. I also spend an entire day there it was frustrating. More

Had a great overall experience. Went in for a specific used vehicle I saw online. They had the car pulled up to the main parking when I got there, and I had them value my trade whil Went in for a specific used vehicle I saw online. They had the car pulled up to the main parking when I got there, and I had them value my trade while I was on the test drive. I told them what the terms would need to be in order for me to purchase the vehicle and they actually listened. Sure we went back and forth in negotiations but the whole process was respectful both in their verbal approach and their respect of my time. The whole process was the best I have experienced at any dealership, they were kind and efficient and didn’t talk down to me or try and make me stretch outside of my financial means to make the deal happen. Of the over ten car buying proceeds I’ve gone through, this was the best one. More