Mercedes-Benz of Beaverton

Christopher Bro is an amazing customer service employee. Amazing service from pulling up to siting in the waiting room . Everyone is friendly . Christopher answered all the crazy questions that I had in deta Amazing service from pulling up to siting in the waiting room . Everyone is friendly . Christopher answered all the crazy questions that I had in detail . I really appreciate that when someone goes above and beyond to really understand there customer . Thanks again Christopher. More

Service a It was easy Fast and simple. The uber took me home and then picked me up. I was able to get some things done before my car was done! It was easy Fast and simple. The uber took me home and then picked me up. I was able to get some things done before my car was done! More

Good service Everyone on the staff was friendly , and the service is very professional. customers can enjoy the clean and quiet rest area with coffee and snacks. Everyone on the staff was friendly , and the service is very professional. customers can enjoy the clean and quiet rest area with coffee and snacks. More

Great Service I can pull up to the service Garage at anytime during store hours and you are always willing to help me! I have never maid an ally but you always serv I can pull up to the service Garage at anytime during store hours and you are always willing to help me! I have never maid an ally but you always serviced the problem More

Good service Very good service i’ll Bring in my car again for the next service and I would recommend people to come in for services if they need one Very good service i’ll Bring in my car again for the next service and I would recommend people to come in for services if they need one More

Always great customer service! Chris really went the extra mile to care of my vehicle servicing and computer issues. I have worked with Chris before and he is always helpful, profe Chris really went the extra mile to care of my vehicle servicing and computer issues. I have worked with Chris before and he is always helpful, professional and goes the extra mile. I also had a chance to work with Rebecca and she is really great too. In fact, I spoke with several people about my vehicle and some sounds and issues and I feel like I got great information and help. Thanks a bunch! Joy More

Service experience In the past the service experience was great. The service advisor greets and listen to concerns and periodically update the status of the progress mad In the past the service experience was great. The service advisor greets and listen to concerns and periodically update the status of the progress made. When the service ends they explained what has been done and what other observation etc. This time none of that has been done. Not even met the service advisor until the end and there were no explanation of what has been done and observation etc. Like the cashier taking care of the bill. I have spent literally few mins to pay the bill and didn't know what work has been done and what was the recall work done etc. There was an issue with car bonnet and the response wasn't good. I was really disappointed with the service offered. I hope this is one instance so I will try to come again. More

Good service and very organized I appreciated the organization of my service visit...was extremely nice only dealing with one person, checking in and checking out when done! Chris I appreciated the organization of my service visit...was extremely nice only dealing with one person, checking in and checking out when done! Chris was great with texting me details and times. Having the use of a loaner vehicle when coming in from out of town is a major bonus! More

fast and effective Always done right. Car is clean. Quote was provided. Free Coffee and Cookies. What is not to like. If it were not for the fact that repairs cost m Always done right. Car is clean. Quote was provided. Free Coffee and Cookies. What is not to like. If it were not for the fact that repairs cost money I would drop by more often. More

Very poor performance for a Mercedes service center I asked to have my spare tire pressure checked, was told all was ok, but it became very clear that the tech never accessed the spare as the wagon boot I asked to have my spare tire pressure checked, was told all was ok, but it became very clear that the tech never accessed the spare as the wagon boot still had my liners covered in sand. In that vein, I was told my car was going to be have washed and vacuumed, "a 19.95 $ value" (your words not mine!). Well when I picked up the car it was clear they had not even run it through a car wash let alone hand wash and vacuum. I pointed this out to the service advisor (first name Chris, as Dylan was busy on the phone and could not walk out with me to the car), Chris offered me a Kaddy carwash coupon. All this after having spent nearly $700 for a service B! Finally, I had asked to have my battery checked as it has died a couple days before the scheduled service. I was advised it was going to cost$415. Well guess what, I got it done elsewhere for less than half that price! Why would you treat a Mercedes customer since 2000 like this?? And let me suggest you ask your service advisor to pick up the phone and call people. Sending me a link with limited information that eventually suggests calling for clarifications is pointless, especially when two different voice mails to the service department remains unanswered! This was my worst interaction with a Mercedes service department. I know you can do much better!! More