Mercedes-Benz of Beaverton

I was traveling and 500 miles from home when the check engine light on my E550 came on. I stopped at Mercedes of Beaverton to have it checked. Upon pulling into the dealership it was obvious that they wer engine light on my E550 came on. I stopped at Mercedes of Beaverton to have it checked. Upon pulling into the dealership it was obvious that they were very busy. Nevertheless, service manager Chris Walters saw me almost immediately. After explaining my situation he made sure that my car was diagnosed quickly. He explained what needed to be done immediately as well as other service issues that could be done by my local Mercedes’ dealer when I got home. I authorized the repair that was most critical and the work was completed in a timely manner and I was on my way home in about 2 hours. Thank you Chris! I wish my local dealership was as accommodating and efficient as Mercedes’ of Beaverton. More

Dennis was great up until the point where we were ready to leave. We had signed papers and I was handed 1 and only 1 key to the car. I was not informed of this prior to the sale. This was a $500 addition to leave. We had signed papers and I was handed 1 and only 1 key to the car. I was not informed of this prior to the sale. This was a $500 additional expense that I had to incur. There was no offer to make it right, split the cost or otherwise. Pretty disappointing that nobody informed us of this and that nobody cared after the deal was done. Dennis even called a week later to check in. When I brought it up again he simply stated “yeah that is to bad”. More

I love this dealer. Norm Hunter is the best and the service people rock! :) Yes! Norm Hunter is the best and the service people rock! :) Yes! More

Friendly, very communicative with estimate and needs, overall very satisfied, the scheduling was a bit longer than anticipated. overall very satisfied, the scheduling was a bit longer than anticipated. More

Great service and communication through the process, you always know what’s going on and when exactly your vehicle will be ready. always know what’s going on and when exactly your vehicle will be ready. More

Great service, Andy was very helpful and get everything done in a timely manner with a good customer service done in a timely manner with a good customer service More

A repair wasn’t completed to my satisfaction and they bent over backwards to make it right. Thank you. bent over backwards to make it right. Thank you. More

Andrew Jones was great with the follow up, although the repair took awhile, it was an odd problem, the team worked to get it done. repair took awhile, it was an odd problem, the team worked to get it done. More

We didn't expect to find our car on our first trip to the showroom. Chris welcomed us to the dealership, listened to our wishlist, and essentially took us directly to the car we ended up purchasing. Patric showroom. Chris welcomed us to the dealership, listened to our wishlist, and essentially took us directly to the car we ended up purchasing. Patrick and Dale were very considerate in arranging for us to take delivery when it was convenient for us. Garrett, our Finance Manager, treated us with great kindness in finalizing the details of our deal. More

I needed a run flat tire replaced & the service center helped me coordinate a tow, kept me updated daily, and didn’t try to up charge for additional tires. helped me coordinate a tow, kept me updated daily, and didn’t try to up charge for additional tires. More