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Mercedes-Benz of Bedford

Bedford, OH

3.7
158 Reviews

18122 Rockside Rd

Bedford, OH

44146

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Showing 158 reviews

February 23, 2020

I am 71 years old bought dozens of cars,This was the best experience of my car buying life.All people were professional and pleasant.Highly recommend.Texted salesmen 9:00 pm on a Sunday and received an answe More

by Ededwards
Recommend Dealer
Yes
Employees Worked With
Saad ,Toor. 5 stars and Kareem Samad
Feb 24, 2020 -

Mercedes-Benz of Bedford responded

Edwards, Thank you for taking the time to write a review! We’re thrilled to hear you were pleased with the high level of customer service with Saad and Kareem. We appreciate the positive feedback, and We are looking forward to seeing you in the future!

February 23, 2020

We can’t say enough about Kevin he is the best very patient and understanding. We appreciate him I also want to acknowledge Bar Salem she is awesome More

by msknaff
Recommend Dealer
Yes
Employees Worked With
Kevin and Bar Salem
Feb 24, 2020 -

Mercedes-Benz of Bedford responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with us and with the help of Kevin and Bar who were patient and understanding. We hope to see you again soon!

December 04, 2019

Service department was rude , did not change oil or do service as requested. I will not return for service or purchase. I guess my business is no longer wanted since they don’t sell the cars anymore. They More

by JohnZ
Recommend Dealer
No
Employees Worked With
Don’t know name of the guy who handed me my knots to my car with ice on windows and a broken heater !
Dec 05, 2019 -

Mercedes-Benz of Bedford responded

John, I am sorry to hear about any disappointment regarding your recent service visit. Given the opportunity, I would like to speak with you about your experience. Please email me at your convenience. Thank you, Bob Laughton General Manager Mercedes-Benz of Bedford 440.465.1305 blaughton@penskeautomotive.com

October 01, 2019

Fast & taken care of what I concerned The staff at services counter were nice and helpful. They started working on my car ahead of my appointment schedule, and they finished fast. My car w More

by Samson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Cory
Oct 01, 2019 -

Mercedes-Benz of Bedford responded

We are delighted to learn of your wonderful feedback for our team members, Samson! Thanks for sharing and we welcome you again in the future.

October 01, 2019

Barb Salem provided the best service I’ve ever experienced. Service was excellent. I would recommend this dealership to all my friends and associates. Cindy helped me a lot and offered me refreshments. I will More

by Will Tyson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barb Salem, Advisor.
Oct 01, 2019 -

Mercedes-Benz of Bedford responded

We are delighted to learn of your satisfaction with your service experience! Thanks for sharing, Will. If there is anything else we can do to assist, please do not hesitate to reach out and let us know. We welcome you again.

October 01, 2019

Simon listened to what I wanted and understood what I was seeking in a car. He provided straightforward answers to my questions and prompt follow up to those he could not readily respond to. Simon has except More

by Tom Wainio
Recommend Dealer
Yes
Employees Worked With
Simon Kucharewicz- Sales
Oct 02, 2019 -

Mercedes-Benz of Bedford responded

Tom, thanks for the great review! We're happy to hear that Simon was so helpful. We'll let him know to keep up the excellent work. We appreciate your business, please let us know if we can be of service in the future!

September 27, 2019

Service review Chris and Dave went above and beyond What was expected of them to get my automobile fixed on time and correctly. They were both terrific. More

by Brent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Klausner
Sep 27, 2019 -

Mercedes-Benz of Bedford responded

That's great news, Brent. Thank you for letting us know that our team is taking great care of you. Come back and see us at any time.

September 26, 2019

Great Service Experience Everyone that I had dealings with were very helpful except the service counter could have been helpful. The service was great, fast and efficient. Wor More

by Mrs. Jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember her name but it was the young lady that has the desk on the end.
Sep 27, 2019 -

Mercedes-Benz of Bedford responded

Thank you for your business and feedback, Mrs. Jackson. Our team is always eager to assist you. Your feedback will be passed along to management. Have a wonderful day.

September 24, 2019

Lease new car I ready like the salesperson but I am not happy with the car I got I can’t wait for the lease to be done so I can get rid of this car More

by Hotcw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristina Ohman
Sep 25, 2019 -

Mercedes-Benz of Bedford responded

​Hi, ​ I am sorry to hear about any disappointment in regards to the vehicle purchased. Your feedback is important to me. Given the opportunity, I would like to speak with you about your experience. Please email me at blaughton@penskeautomotive.com. ​Best, ​Bob Laughton General Manager Mercedes-Benz of Bedford 440.465.1305

September 23, 2019

Great experience! My experience with Saad far exceeded my expectations. He was so helpful, pleasant and authentic. Would recommend to anyone and everyone! Totally how e More

by CMI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saad Toor
Sep 23, 2019 -

Mercedes-Benz of Bedford responded

Thank you for the great review! We are so glad to see that Saad went the extra mile in his service to you and earned your recommendation. If we can be of further service, please come back at any time.

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