Mercedes-Benz of Bedford

Exceptional I went in to get an oil change w/ the notion that I would have some "repairs" doe as well. Because of the year and millage on my car, there was a lot I went in to get an oil change w/ the notion that I would have some "repairs" doe as well. Because of the year and millage on my car, there was a lot that needed to be done to get her back in decent shape. I talked w/ Aaron who then introduced me directly to Jamie. From there...EXCEPTIONAL. He knew I wasn't prepared to purchase a car and he listened to me and took my worries away. He got me into a gorgeous 2015 C300. I will never go anywhere else.. The treatment, customer loyalty... so much can be said! Phenomenal!! More

Life saver Management helped me out of a lemon 2014 vehicle I had from Porsche. Put me into a E class and even had a lower payment. Great guys here who really pu Management helped me out of a lemon 2014 vehicle I had from Porsche. Put me into a E class and even had a lower payment. Great guys here who really put the customer first. Highly recommend. More

A Great Buying Experience I called ahead to inquire about a couple of certified pre-owned Mercedes Benz vehicles that I saw on the mercedesbedford.com website, and was happy to I called ahead to inquire about a couple of certified pre-owned Mercedes Benz vehicles that I saw on the mercedesbedford.com website, and was happy to see that those GLK's were pulled up and waiting for me to inspect and test drive upon my arrival. When David and Jamie explored my needs more in-depth, they found that there was another vehicle in inventory that was exactly what I was looking for. The selection and buying process was easy and low pressure, and the terms and financing that Orlando put together were favorably competitive and made the purchase process go smoothly. I had the opportunity to tour the service department and can honestly say I have never seen a more spotless vehicle maintenance area, and feel quite comfortable recommending this dealership to others. More

Very Good Buying Experience From the moment I walk in the dealership I felt welcome. The staff and especially my salesperson, Sanford, were extremely courteous and attentive. I p From the moment I walk in the dealership I felt welcome. The staff and especially my salesperson, Sanford, were extremely courteous and attentive. I purchase a 2012 C300 4Matic Sport and the car is in excellent condition. I drove 2 1/2 hrs to this dealership and I would definitely do it again. More

Do not buy from this dealership Fell ripped off!!! Engine light came on 4 hours after delivery! Cleared the codes so I would not know! Don"t trust anything they say ! I thought Mr. Fell ripped off!!! Engine light came on 4 hours after delivery! Cleared the codes so I would not know! Don"t trust anything they say ! I thought Mr. Penske had a good reputation! I wonder if he knows what goes on at his dealership! I know some people who are friends with him in the Detroit area and plan to let him know what goes on at his dealership!!!!!! More

one person can spoil an entire experience My sales person was great, he was understanding and respectful during the death of my family member that delayed me picking up my vehicle. He was help My sales person was great, he was understanding and respectful during the death of my family member that delayed me picking up my vehicle. He was helpful and considerate during the delivery of my new vehicle but I would NOT recommend this dealership because of the finance manager and how he conducted himself and treated me when I picked my car up. He was not clear on that I was to bring a 57,000 plus personal check and not a certified funds bank check, he didn't like that I didnt take the extrended warranty and questioned my motives as to why I made that decision, telling me that 98% of customers do and I was wrong to listen to someone elses advise, someone that I trust throughly and has owned Mercedes' himself. I also called the manager Jeremey and had to leave a message and asked for a return call in regards to a concern I had, but as of 3 days later never heard back from the dealership. More

Anthony Mascia Sales Anthony was a great help when searching for a car! He is super friendly and gets everything done in such a timely manner! I definitely recommend this Anthony was a great help when searching for a car! He is super friendly and gets everything done in such a timely manner! I definitely recommend this young man for anyone else who is searching for any type of car! More

Terrible service in the first year of ownership. Staff does not seem to care. Consistent re-occurring problems and lack of effort is appalling. I won't be back. And this is MBZ #5...so that tells you does not seem to care. Consistent re-occurring problems and lack of effort is appalling. I won't be back. And this is MBZ #5...so that tells you how poor I feel the service is. More

Was referred to this dealership by a family member. Found a style automobile that I was excited about purchasing. Being that this was a brand new product, unfortunately an issue occurred with the new Found a style automobile that I was excited about purchasing. Being that this was a brand new product, unfortunately an issue occurred with the new car for which the car Salesman was not as educated as he could have been about the amenities that were offered on this particular vehicle. This resulted in the purchase of a less than desirable automobile than I would have selected knowing all the possibilities. The Salesman and the Dealership recognized the error and made it right. This is the first dealership that I have ever bought a car from that truly was concerned with my long term selection happiness, rather than my wallet. More

I was interested in a Ford Escape that this dealership had for sale. It was going to be a vehicle for my parents, they had two requirements for the Escape, AWD and Bluetooth. I talked with Mike and explai had for sale. It was going to be a vehicle for my parents, they had two requirements for the Escape, AWD and Bluetooth. I talked with Mike and explained that I was very interested in the vehicle but I wanted him to verify bluetooth and let me know if there was anything else that he noticed. He said that he test drove it and it had bluetooth and he didn't notice any issues, which was great. Once I confirmed this with Mike I placed a deposit on the vehicle and set up an appointment to have it inspected at a Ford Dealership. I wanted to make sure it would be a great vehicle for my parents, especially since we would be driving about 4.5 hours to pick it up. The Ford dealership inspected it for us and gave me a good review, except the battery and axle seal. However they did tell me that the Escape did not have Bluetooth, which greatly disappointed me. Unfortunately if I would have known this previously I would have not wasted the money to even have it inspected. My biggest frustration is that I paid for an inspection on a vehicle that was supposed to have Bluetooth and even specifically asked Mike, the salesperson, specifically to verify it. As a follow up I contacted Mike about this frustration of it not having bluetooth and the cost of me paying for an inspection. Fortunately we did not make the 4.5 hour trip to buy this vehicle and then discover it didn't have bluetooth. Mike said he would talk to his manager about assisting with the cost of the inspection, but apparently there is nothing they are willing to do about this. I would only hope that in the future they would take ownership of mis-information to a customer. More