Mercedes-Benz of Bedford

Horible, Dishonedt Dealership An incredibly dishonest dealership. I bought an 05 Mercedes with only 54000 miles. Unfortunately, I lived 13 hours away, so we bought the car sight un An incredibly dishonest dealership. I bought an 05 Mercedes with only 54000 miles. Unfortunately, I lived 13 hours away, so we bought the car sight unseen, except pictures and video that was sent to me. I was told the car was in like perfect condition. However, the dealership drove the car to me, because their finance manager dropped the ball and forgot to complete the paperwork and get it on the truck for delivery. We met the salesmen near an airport, since he was short on time to catch his flight. Out of respect for his time, we did not have much time to inspect the car, nor were we going to send him back in a car he just drove to us. The salesmen said in all honesty that during his trip, the car started to drift to the right. The next day we had the car's tires rotated and balanced, to find out the wheel was bent to the point it required to be replaced. We were told it had one little spot of rust by the salesman, but four days later had it inspected by a body shop to find out all four doors have rust on both inside and/or outside. Have owned the car for less than a week and will need to put $5,000.00 in it to maintain it. The dealership knew of the significant rust issue, as all cars are carefully inspected by the dealership prior to giving a trade-in value. So, I had to buy a new wheel that was damaged in their posession, before papers were even signed. They are dishonest and will take advantage of you any chance they get.. I highly recommend you shop and buy elsewhere. More

Horrible experience these people took $2,500 deposit from me allowed me to sign documents for my purchase of my new vehicle that I had ordered to be shipped in only to tu these people took $2,500 deposit from me allowed me to sign documents for my purchase of my new vehicle that I had ordered to be shipped in only to turn it into a interrogation when I came in to get my vehicle and completely disrespected and insulted my well-being and intelligence. The motives for purchasing a new vehicle was for a daily user for my family and I instead it turned into me being an exporter and all these false allegations they discriminated against me and my wife to purchase the vehicle and did nothing at corporate headquarters to assist me with a remedy. I highly suggest that you do not purchase from the dealership go elsewhere More

Excellent Wanted to combine a bite of body work with my first service, Dean, my sales person helped with the process. Dave & Joe, from body shop, worked togeth Wanted to combine a bite of body work with my first service, Dean, my sales person helped with the process. Dave & Joe, from body shop, worked together. Seamless coordination. Great job. I also liked Jeff, he was exceptional and explained everything. MB of Bedford is great. More

Unpleasant Experience Purchased vehicle and top end warranty that was told basically covered everything. Also had issue with lighting on vehicle when it left the lot (not a Purchased vehicle and top end warranty that was told basically covered everything. Also had issue with lighting on vehicle when it left the lot (not a safety issue). Had vehicle for 2 months. A software problem occurred and car wouldn't start. Took to service dept and asked for lighting repair at same time. Of course told both issues are not covered under warranty. Spoke with manager, salesman and sales manager and have basically been told to bad. The manager was pleasant. It's not a safety issue, you weren't told that the lighting issue would be repaired and you misunderstood the warranty. Very condensing sales manager. Not even willing to help out to have a repeat customers and referrals. Basically made to feel that I've been in the business this long your petty issue means nothing to me and wanted to continue to make sure I knew I was wrong. Very unwilling to help or provide solution other than the solution of pay for it yourself. Would not recommend More

Great Experince I had a great experience dealing with MB of Bedford. Even though it was an out of state transaction I got the same personal attention as if I had vis I had a great experience dealing with MB of Bedford. Even though it was an out of state transaction I got the same personal attention as if I had visited the dealership in person. Dean, Orlando and Skylar were all extremely helpful, responsive and easy to deal with. I would definetly lease another vehicle from MB of Bedford. More