Mercedes-Benz of Bellevue

I've been MB Bellevue's customer for the past 11 years with three different brands of Mercedes. The services there has been declining for the past few years. Many calls, emails, and text messages for cons with three different brands of Mercedes. The services there has been declining for the past few years. Many calls, emails, and text messages for consultation were never responded and I kept on hitting the wall. I was considering to get services elsewhere. Then I met Cameron Robinson, a new service advisor. He helped me with a critical damage assessment and was willing to take extra steps with all the details unlike many others I had to deal with in previous visits. I think he has the inherent customer-caring spirit that I haven't seen at MB Bellevue and I am so glad that he is my new service advisor! More

I have been a customer of Mercedes-Benz of Bellevue for more than 20 years. I guess that has to say something about their history of excellent service and dedication to complete customer satisfaction. I more than 20 years. I guess that has to say something about their history of excellent service and dedication to complete customer satisfaction. I can and do highly recommend them. More

The customer experience matches the premium cars they serve. Part of owning a luxury car is the service level that comes with it and Bellevue Mercedes delivers the high quality service we expect. We ha serve. Part of owning a luxury car is the service level that comes with it and Bellevue Mercedes delivers the high quality service we expect. We have two Mercedes and we drive past two other Mercedes dealerships to specifically go to Bellevue Mercedes. Josh our service rep is the best. More

Not a bad experience. Not a great one. Pros- nice & knowledgeable staff. Cons- felt a bit rushed, didn’t leave feeling like I received the best possible deal. I’ve had bot Not a great one. Pros- nice & knowledgeable staff. Cons- felt a bit rushed, didn’t leave feeling like I received the best possible deal. I’ve had both better and worse experiences buying a car compared to this particular one. More

The staff was very welcoming when we first arrived and the building and seating areas were very nice. My salesperson had our car ready to go as soon as we arrived and was very prompt and courteous. The pu the building and seating areas were very nice. My salesperson had our car ready to go as soon as we arrived and was very prompt and courteous. The purchasing process did take a few hours but we were anticipating that. Overall, it was a great experience. More

I feel like I am duped as they sold me prepaid maintenance plan for higher price of 2200 instead of 1500. Service experts inflated the service cost by unnecessarily adding tyre rotation cost which maintenance plan for higher price of 2200 instead of 1500. Service experts inflated the service cost by unnecessarily adding tyre rotation cost which was not needed. More

The service team has g ood service, helpful, and gets my maintenance done on time with no issues. maintenance done on time with no issues. More

Leased my car for four years, then purchased. Both time the staff was very respectful and professional! Both time the staff was very respectful and professional! More

We had excellent service from Nicholas. We would definitely buy a car from this dealership again! We would definitely buy a car from this dealership again! More

Buying experience was ok. I walked in with a check from my bank ready to buy. I was guaranteed I’d get a better rate from them. Hard to pass that up so I accepted. I got a I walked in with a check from my bank ready to buy. I was guaranteed I’d get a better rate from them. Hard to pass that up so I accepted. I got a better rate but not without extra hassle and time, I would almost rather have paid more to avoid all of it. In the end I’m not saving that much more. Recently took it in for my first service, took 2+ hrs for an oil change and they didn’t reset the system so my service lights are still on. I bought the service package to ensure great service for my recent car purchase but it’s been mediocre service throughout the whole process. I expected more buying from a Mercedes Benz dealership, but maybe they treat me different because I bought a used vehicle that’s not a Benz? The best honest service I got from there was with the lady that took the car out on a test drive with. She was honest but gave great tips and listen to what I was looking for in a car. More