Mercedes-Benz of Bellevue

Serviced and cleaned my car. Was told how long it would take and the time was accurate. The gentleman who helped me (Mr Maeweather) was courteous and explained the service in de Was told how long it would take and the time was accurate. The gentleman who helped me (Mr Maeweather) was courteous and explained the service in detail. More

Scheduling and dropping off a vehicle here for service is easy. Justin, one of the service advisors, has gone out of his way to help me in several occasions, including when I had a flat tire. This place make easy. Justin, one of the service advisors, has gone out of his way to help me in several occasions, including when I had a flat tire. This place makes owning a Mercedes a great experience. More

Thank you Derek for helping us to choose the right car. Great Service! Great Service! Great Service! Great Service! More

I had a nail in my tire and needed repair fast and the team did everything they could to accommodate and I couldn't have been more impressed! team did everything they could to accommodate and I couldn't have been more impressed! More

Very busy dealership but once I got a service advisor, I was treated well and was given a loaner was treated well and was given a loaner More

When using a service department at a dealership, I expect expert service at a higher price. I was surprised to see how affordable the service was and the willingness for Matt to provide the service that was expert service at a higher price. I was surprised to see how affordable the service was and the willingness for Matt to provide the service that was needed without compromising quality. A very pleasant surprise. i will continue to use. More

I was purchasing from out of state, and Jacob made the process incredibly easy. He kept me updated on the status of the vehicle during shipping to Bellevue and coordinated shipment to my home state. Over process incredibly easy. He kept me updated on the status of the vehicle during shipping to Bellevue and coordinated shipment to my home state. Overall fantastic car buying experience More

We are a dealer auto auction and were having a very hard time getting keys made. Shaneta has made the process smooth and easy. I cannot tell you how much we appreciate her! time getting keys made. Shaneta has made the process smooth and easy. I cannot tell you how much we appreciate her! More

Best Service, would never take my car anywhere else. We purchased the vehicle from this dealership and use it for all service. We purchased the vehicle from this dealership and use it for all service. More

Great Service although extremely slow. I highly recommend the shop management to intentionally allocate capacity for emergency repair service (car under warranty was not operable due to fa I highly recommend the shop management to intentionally allocate capacity for emergency repair service (car under warranty was not operable due to faulty part), especially for warranty repairs of its own Mercedes vehicles. I would rate this shop 5-star if it didn't took them so long (17 days to schedule an appointment + 8 days to repair) to get to a simple warranty repair that requires just a replacement of a faulty parking break motor. My 1.5 years new C300 reported a parking break malfunction on 12/8 and becomes non-operable (break does not disengage). I called the shop on 12/9 and the absolute earliest they can schedule me in for warranty repair is 12/26 (it is close to Christmas, but 17 days is still a very long wait considering my car is not operable). The shop is also not able to provide a courtesy car in the mean time, so I don't have any car in the meantime. I called Mercedes Roadside Assistance to book a tow truck. As the car is not operable and is parked inside my garage, I've specifically requested a wrecker with dolly. However, Mercedes Roadside Assistance sent a flat bed truck on 12/26 which can't tow my car, and again a different flat bed truck on 12/27 even after I called and explained. Finally on my third attempt to request appropriate tow track a wrecker showed up and towed my car to shop on 12/29. If I had to rate Mercedes Roadside Assistance service, it would be 0.5 star (with the 0.5 star attributed to the last agent who cares to make sure correct tow truck is sent). Service at the shop is great (5 star), just too slow (reason for the 3 star rating). I did receive a courtesy car (a rental because they don't have any spare Mercedes courtesy available). The shop was able to finally inspect my car on 1/2 (4 days after arrival) and determined that the left parking break motor is faulty and needs to be replaced, ordered replacement part, and finally completed the warranty repair on 1/6 (8 days after arrival). More