Mercedes-Benz of Bellevue

Was in Possestion of my Car for 23 Days and keeping me informed was very, very poor. Service Advisers did not do a good Job in keeping me Informed! { there were 2 of them} To be Fair tho, the Mechanics informed was very, very poor. Service Advisers did not do a good Job in keeping me Informed! { there were 2 of them} To be Fair tho, the Mechanics did a very good Job on the Benz. More

Looks terrific. AutoNation team members all offered help. Friendly environment. Coffee and snacks were offered while waiting. AutoNation team members all offered help. Friendly environment. Coffee and snacks were offered while waiting. More

This is a great location, and a great dealership we have been greeted properly by Sam and we appreciate his knowledge, and his customer skills. been greeted properly by Sam and we appreciate his knowledge, and his customer skills. More

Mercedes of Bellevue is the best dealership in town! Always very courteous and knowledgeable. They did a great job servicing my car and left it clean and ready to go. Always very courteous and knowledgeable. They did a great job servicing my car and left it clean and ready to go. More

Excellent service and follow up by Gregg Prokop, our salesperson, despite not having any appointment. salesperson, despite not having any appointment. More

Not to be trusted. Complete customer service failure. Purchased a vehicle for $140k out of state from them and they failed to register the vehicle and provide temporary Complete customer service failure. Purchased a vehicle for $140k out of state from them and they failed to register the vehicle and provide temporary registration allowing to legally drive. Calls and e-mails are unanswered. Worst experience ever and no solution of simple registration in sight. More

The service department was very professional and ensured that I always felt like there was nothing to worry about while my car was in for recalls. They gave me a decent loaner to use hassle-free while my ve that I always felt like there was nothing to worry about while my car was in for recalls. They gave me a decent loaner to use hassle-free while my vehicle was in the shop as well. The only negative thing I can say about them is that there is a very clear difference between the service reps you are assigned and the people you get when you call service. When I called in to ask about the recalls I had been hearing about online, I was informed that there were no recalls for my car at the time. I decided to bring my car in anyway for some other small problems and was assigned a service rep. The assigned rep quickly informed me I had 4 open recalls on my car when I arrived. That is a pretty big disconnect in my book, and to be honest very annoying and alarming considering how serious the recalls were to my safety if the parts under recall had failed in my vehicle. I feel like I can't trust calling in and asking questions and will have to drive 40 minutes to the dealer if I want to ask questions. Luckily for me, my service rep was amazing and I can now get all the information and schedule through him to mitigate the problem. More

The reception is very good. Despite just walking in without an appointment I was attended to very well with lots of patience, my needs were met and I finally left with a car. Despite just walking in without an appointment I was attended to very well with lots of patience, my needs were met and I finally left with a car. More

I bought my car here. It has been a pretty smooth experience here and people are very nice. It has been a pretty smooth experience here and people are very nice. More

Everyone is very enthusiastic and sincere. Heru Chen explained the performance of the vehicle very carefully and told me its characteristics. And I also told you about the future trends for el Heru Chen explained the performance of the vehicle very carefully and told me its characteristics. And I also told you about the future trends for electric cars. More