
Mercedes-Benz of Beverly Hills
Beverly Hills, CA
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Great experience. Zia was extremely knowledgeable and polite. He went above and beyond to satisfy my needs and find me the perfect new car. Zia was extremely knowledgeable and polite. He went above and beyond to satisfy my needs and find me the perfect new car. More
Courteous, expert service. Expensive but the work gets done quickly and expertly. Loaner car makes it all convenient and as painless as possible. Expensive but the work gets done quickly and expertly. Loaner car makes it all convenient and as painless as possible. More
It’s one of the worst experiences I’ve had. I have been buying all my MBZ cars at the BH location. When I needed a battery exchange and brake replacement I took my MBZ there. My I made an appt I have been buying all my MBZ cars at the BH location. When I needed a battery exchange and brake replacement I took my MBZ there. My I made an appt a week before, reserved a loaner. When I got there, Corey Butler, my service mgr told me there was no loaner , that it was the mistake of the person that told me that. I was frustrated. I’m 72, and since it would take 4 days for the service, he told me that he had no choice, no loaner available. I spoke to his supervisor and did get a loaner with much embarrassment. When he called me 4 days later at 3 pm the day before and demanded I come pick up my car, I said I had an follow up appt at 2 in Beverly Hills and would drop off the car by 5 pm.He rudely said I will be charged an extra day for the loaner if I didn’t get there immediately . I immediately brought the loaner back. And was absolutely irate. I told him I would report him to his supervisor. That was yesterday. I have bought 6 cars , and serviced my cars at BH store for 40 years since I was 32. Unless I’m offered an apology, I will never return and get my cars and services elsewhere Dr Joseph Boodaghi Drjobe@all.com. 310 435- 3290. More