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Mercedes-Benz of Beverly Hills

Beverly Hills, CA

4.7
814 Reviews

9250 Beverly Blvd

Beverly Hills, CA

90210

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Showing 814 reviews

January 16, 2024

My service advisor worked with me on the repair cost. After a little back and forth we were able to come to an agreement on the final cost of the repairs that was fair. More

by c300JG
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Jan 19, 2024 -

Mercedes-Benz of Beverly Hills responded

It's great to hear that your service advisor worked with you on the repair cost and that, after some discussion, you were able to agree on a fair final cost for the repairs. Effective communication and finding a fair resolution are key aspects of a positive customer service experience. Safe travels with your well-maintained vehicle!

January 16, 2024

Mark was extremely helpful, very quick response time and gave helpful advice. Made everything really easy for me More

by Dustinha234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Olvier
Jan 19, 2024 -

Mercedes-Benz of Beverly Hills responded

It's wonderful to hear that Mark was extremely helpful, providing a quick response and valuable advice. Making the process easy for you is a testament to excellent customer service. Safe travels!

January 12, 2024

Terrible customer service. My car smelled like cigarettes and they did not clean my car until after I called them. They said they made a mistake and admitted that it did smell More

by Golnaz A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not mentioning the employees
Apr 06, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for bringing this to my attention. I apologize that your vehicle was not cleaned properly. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Carl Tetiva Parts and Service Director

January 11, 2024

Sylvia Avalos is the best services advisor I have ever had. Thank you Sylvia for such a great experience. More

by bpherbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sylvia Avalos
Jan 12, 2024 -

Mercedes-Benz of Beverly Hills responded

It's fantastic to hear that you had a great experience and that Sylvia provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 06, 2024

Scheduling and rescheduling was easy. I drove and was helped right away. My car was taken in for service quickly and my ride home was pleasant. Car was ready on time, got picked up by t More

by agp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Butler, Evan & Robert (Alta Shuttle)
Jan 09, 2024 -

Mercedes-Benz of Beverly Hills responded

It's fantastic to hear Corey, Evan, Robert, and the entire service staff at Mercedes-Benz of Beverly Hills Service Center went above and beyond to ensure your service experience was seamless and pleasant! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 05, 2024

Corey Butler is a stellar advisor ! !! He was professional courteous and honest highly recommend him More

by Sdp31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Butler
Jan 06, 2024 -

Mercedes-Benz of Beverly Hills responded

It's fantastic to hear that you had a great experience and that Corey provided stellar assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 04, 2024

James was very polite and helpful. The manager Creg really helped me out and professional. More

by afyshad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James and creg
Jan 05, 2024 -

Mercedes-Benz of Beverly Hills responded

It's fantastic to hear that you had a great experience and that James provided polite and helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 04, 2024

Andreas has been very professional and courteous. He explained everything in details and leaves good impression of dealership’s commitment to serving customers. More

by tvuongmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andreas Kroner
Jan 06, 2024 -

Mercedes-Benz of Beverly Hills responded

It's fantastic to hear that you had a great experience and that Andreas provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 03, 2024

My advisor Michael Reyes was very helpful knowledgeable and friendly and I will go back when I need any other service in the future. More

by Hiker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Reyes
Jan 04, 2024 -

Mercedes-Benz of Beverly Hills responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 03, 2024

Rally great service and fast delivery; Jackeline was professional and kind and helpful; she got the car Ina nd out fast with minimal waiting time and will request her again! More

by thomaslesinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jackeleine flamenco
Jan 05, 2024 -

Mercedes-Benz of Beverly Hills responded

It's fantastic to hear that you had a great experience and that Jackeline provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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