
Mercedes-Benz of Beverly Hills
Beverly Hills, CA
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I'm sorry to say the service has declined in recent years. Last year it took them 30 days (yes a whole month) to replace my windshield. This is something that should have taken one day—they couldn't ev years. Last year it took them 30 days (yes a whole month) to replace my windshield. This is something that should have taken one day—they couldn't even give me a time estimate. At that same time they recharged the A/C because it wasn't working well. (It had been charged the year before but they found nothing wrong either time.) After that repair, the rain sensor (on the windshield) was not working. when I took the car in this year, they would not cover fixing that sensor. They had no record of it being tested after the windshield replacement but still wouldn't cover the fix. Again, the A/C was low—a 3rd year in a row. They recharged the A/C for free (as one would expect) but still have no idea what is wrong. Normally dye is put in when the A/C is recharged but they had no record of that being done previously. "This time for sure" they say. If it fails I'll have to take it back again. That A/C and the annual service took 8 days. It should have been done in 1 or 2. More
This review is solely for the service department at BHMBZ! Andres consistently goes about and beyond the call of duty to make each and every interaction as pleasant and efficient as possible. Andres is BHMBZ! Andres consistently goes about and beyond the call of duty to make each and every interaction as pleasant and efficient as possible. Andres is a true professional. More
I have bought & serviced all my Mercedes over the last 20 years here…I wouldn’t go anywhere else…they are friendly, efficient & fairly priced. years here…I wouldn’t go anywhere else…they are friendly, efficient & fairly priced. More