Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Beverly Hills
Beverly Hills, CA
817 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 817 reviews
September 19, 2023
My E53 clearly makes the chirping noise from the wheels but the seevice advisor Alvaro is telling me the noises are from engine and it is normal?! The camera system was inoperative and they’ve reinstall t but the seevice advisor Alvaro is telling me the noises are from engine and it is normal?! The camera system was inoperative and they’ve reinstall the system and took over2 weeks for this and now I am getting this “Temporaily unavailable. Sensors are dirty” sign. More
by suntaek5164
Employees Worked With
Alvaro Acevedo
September 17, 2023
Melanie is a great saleswoman. She helped me with everything from the minute I called her until i bought my car. She knows her job very well and she’s passionate about it and about She helped me with everything from the minute I called her until i bought my car. She knows her job very well and she’s passionate about it and about her clients. Thank you Melanie, you are the best More
by basmaelajou
Employees Worked With
Melanie
September 15, 2023
Corey Butler great representative always communicative. Your minimum word requirement is obnoxious and you should learn from Corey. Care about the customer Your minimum word requirement is obnoxious and you should learn from Corey. Care about the customer More
by stevenrfriedman
Employees Worked With
Corey Butler
September 13, 2023
It was my first time working with Lauren and she was exceptional, way above any other service rep I’ve worked with. She was efficient, right on top of keeping me informed and very helpful and friendly. exceptional, way above any other service rep I’ve worked with. She was efficient, right on top of keeping me informed and very helpful and friendly. More
by Vpendrill
Employees Worked With
Lauren Baumann
September 13, 2023
I brought my car in for a flat tire replacement. I was notified of recalls and software updates by the highly professional service writer James. All repairs were done promptly with a free detail thr I was notified of recalls and software updates by the highly professional service writer James. All repairs were done promptly with a free detail thrown in. Experience was as goid as could be expected for a luxury brand service experience. More
by irwinr1043
Employees Worked With
James
September 11, 2023
I had a great experience with my service advisor Terry McKie which was the saving grace for this dealership. I've had a bad experience at this dealership after getting 4 cars with them. He did everything McKie which was the saving grace for this dealership. I've had a bad experience at this dealership after getting 4 cars with them. He did everything to make sure my car was fixed, so I really appreciate the great customer service he provided. More
by Sherrie
Employees Worked With
Terry McKie
September 11, 2023
One star because zero star is not allowed I call Mercedes of Beverly Hills made an appointment for 8 am, on arrivals general manager told me go to desk mr Andreas Kroner so I did suddenly Andreas ra Mercedes of Beverly Hills made an appointment for 8 am, on arrivals general manager told me go to desk mr Andreas Kroner so I did suddenly Andreas raised his voice IAM ON PHONE I left I was shocked then he started telling me his department overbooked why I did not call me to make appointment I told him I called the Mercedes of Beverly Hills he said no that is Texas call center I said really I not know what’s going on here for 10 minutes he try to educate me I said tell this problem to your general manager he said he can’t do anything the I went and complained to service manager I wonder how mr Andrea fell if someone treat him the why he treated me HE WAS RUDE UNPROFESSIONAL if he doesn’t like his job he can find another he likes, in the future I will not going near that gentleman.Never again until Andreas is wearing there More
by Lasapienza253
Employees Worked With
Andreas kroner
