Mercedes-Benz of Beverly Hills
Beverly Hills, CA
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The service department consistently delivers exceptional service. Lauren Baumann is the best service advisor in my 45 years of owning a car. Repairs are handled quickly, thoroughly, and then my vehicle is service. Lauren Baumann is the best service advisor in my 45 years of owning a car. Repairs are handled quickly, thoroughly, and then my vehicle is returned washed. Thank you MBBH Service. Dept. More
My service advisor, Steve, is very professional, efficient, and friendly. He does not try to oversell anything, which I appreciate a lot. The facilities are clean and well kept, so it's easy to wai efficient, and friendly. He does not try to oversell anything, which I appreciate a lot. The facilities are clean and well kept, so it's easy to wait for while service is being done. More
Very disorganized. Had an appointment at 8, but no one available to help me. Staff overwhelmed by customers or distracted, but not helping me. Car not ready when promis Had an appointment at 8, but no one available to help me. Staff overwhelmed by customers or distracted, but not helping me. Car not ready when promised. Then paid bill, but waited another 30 minutes until car delivered. Had questions about operation of car, but no one available to answer. Very disappointing experience. More
Harry is the best, he always goes above and beyond. This is the only mercedes i go to. I live 1 hour away from here but still make the drive because of the customer service This is the only mercedes i go to. I live 1 hour away from here but still make the drive because of the customer service More
