Mercedes-Benz of Beverly Hills
Beverly Hills, CA
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call Los Angeles mercedes got a lady with attitude and no idea or care, so I called Mercedes of Beverly Hills and got “Service, care, and a great conversation “ with Andy @ service booking immediately …with idea or care, so I called Mercedes of Beverly Hills and got “Service, care, and a great conversation “ with Andy @ service booking immediately …with a resolution for the next morning. Some people might buy their MB elsewhere, but you should always get your service done at Beverly Hills! More
When I viewed the car the interior was filthy. I was told it would be cleaned. I waited several hours after purchase and it was just was only washed. Inside was still dirty. Then while driving hom I was told it would be cleaned. I waited several hours after purchase and it was just was only washed. Inside was still dirty. Then while driving home notice that the driver side mirror kept moving. It was loose. Super distracting while driving. Needless to stay I was annoyed. More
It was easy to schedule the service for my CLA250, and my sign-in with Cliff was timely and professional. HOWEVER, it was quite unreasonable to take 3 days to complete this straightforward service without a sign-in with Cliff was timely and professional. HOWEVER, it was quite unreasonable to take 3 days to complete this straightforward service without any heads-up. When I picked up my car on Saturday morning they could not find it for over 39 minutes. Nevertheless, it was returned eventually clean and in good shape. More
Over all I am happy with Michael however it did take so long for them to start fixing my car due to Mercedes Benz USA responding so late to what they need to fix on my car long for them to start fixing my car due to Mercedes Benz USA responding so late to what they need to fix on my car More
As soon as I walked through the doors. I felt welcomed. Mr. Andre listened to my needs and concerns and showed me multiple vehicles that fit the description. After finding the perfect one, I felt welcomed. Mr. Andre listened to my needs and concerns and showed me multiple vehicles that fit the description. After finding the perfect one, he helped me with the process of purchasing. Not one did I feel pressured or forced into anything. He gave me my time and allowed me to make a decision that best made sense for me. More
I give you my car and my car been there for three months to fix something supposed to be super simple and I still receive it by today after three months and I still have problems on it to fix something supposed to be super simple and I still receive it by today after three months and I still have problems on it More
My service advisor worked with me on the repair cost. After a little back and forth we were able to come to an agreement on the final cost of the repairs that was fair. After a little back and forth we were able to come to an agreement on the final cost of the repairs that was fair. More
I'm old and still think there should be some kind of class 4 new car buyers 2 acquaint us with all the bells and whistles that come with the vehicle. We purchased our car in Sept/Oct, still confusing. T class 4 new car buyers 2 acquaint us with all the bells and whistles that come with the vehicle. We purchased our car in Sept/Oct, still confusing. Technology, as such, is 4 the youth. However, your team members are quite helpful...as worrisome as I can be! The manuel isn't all that much help, either. Hey, how about actual 'simulator' classes, for a nominal fee? Sounds great 2 me...think on it. Thank u. Namaste More

