Mercedes-Benz of Birmingham

This is definitely a FIVE STAR SERVICE DEPARTMENT!!!!! Mr. Tory Barber and the Service Department provided us with EXCELLENT CUSTOMER SERVICE, and EXTRAORDINARY car repairs and maintena DEPARTMENT!!!!! Mr. Tory Barber and the Service Department provided us with EXCELLENT CUSTOMER SERVICE, and EXTRAORDINARY car repairs and maintenance... Recently we had "rain water damage" to our car, so we took it to MERCEDES-BENZ of Irondale's Service Department. We were immediately greeted by Mr. Tory Barber... He and his Team of experts diagnosed and repaired the damages in a timely manner, and for a VERY AFFORDABLE price! Three words come to mind when describing Mercedes of Irondale's Service Department: ✔SERVICE ✔SERVICE ✔SERVICE I HIGHLY recommend this Dealership for ALL of your car care needs... We are EXTREMELY Satisfied with the EXCELLENT Customer Care and Service that Mr. Tory Barber & his Team always provide!!!!! -Paul & Jennie *PLEASE NOTE: The entire staff are compliant with the State required COVID-19 Sanitary Guidelines as well! More

I have only just arrived from Australia and was looking to buy a simple car to take me around Birmingham for a year. Djiby Tall demonstrated outstanding customer service and established wonderful rapport w to buy a simple car to take me around Birmingham for a year. Djiby Tall demonstrated outstanding customer service and established wonderful rapport with me from the first phone conversation. I was very anxious about buying a used car in a foreign country and I wasn't familiar with the system. Djiby was incredibly patient and helpful from the start, answering all my questions with honesty and integrity. I bought a used non-Mercedes vehicle (probably the least expensive car on the lot), but I still felt like a very valued customer - a testament to the service I received from Djiby. During the purchase process, all the financial paperwork was arranged by Boubacar Thiam seamlessly and he also answered all my questions in a very friendly and helpful manner. A process I was nervous about ended up being a very positive experience. I don't review often, but this was an experience I wanted to share. Thank you to the team at MB Birmingham - Irondale. More

Such a wonderful experience! Cramer Hyde is the best! Everything was ready when we arrived, all we had to do was sign and drive! Wouldn't go anywhere else! Everything was ready when we arrived, all we had to do was sign and drive! Wouldn't go anywhere else! More

My experience with GB Tall was exceptional! He wasn't pushy. He was an absolute delight to work with! I would recommend him to anyone. pushy. He was an absolute delight to work with! I would recommend him to anyone. More

Great place! Buying a car was painless, All questions answered, no pushy gimmicks, salesman (Kurt Long) was easy to deal with. Very happy with the whole experience. Highly recommend. answered, no pushy gimmicks, salesman (Kurt Long) was easy to deal with. Very happy with the whole experience. Highly recommend. More

I DO NOT recommend Mercedes Benz of Birmingham, or Mercedes in general. I leased an SUV from them and they put subpar tires on the car that didn't even last 20,000 miles even though they were rated fo Mercedes in general. I leased an SUV from them and they put subpar tires on the car that didn't even last 20,000 miles even though they were rated for 55,000. When I called the service department at the Hoover location, I was told that I was really lucky to even get 20,000 miles out of them and that is is completely normal for them to not even last that long. I called the manufacturer of the tire only to be told that that is the only tire the don't warranty because they have a deal with Mercedes and it is a cheap tire. This location also doesn't tell you about all of the fees involved with leasing, so beware. If you do have problems with them, which YOU WILL don't expect that Trey (the manager) will do anything about it. He told me on the phone that he can't help with anything...wonder why he is even there. Long story short, Mercedes isn't what they used to be. More

Great sales service! Thanks to Mark Colvin for an effortless transaction on our new Sprinter passenger van. It's classy, affordable, and beautiful. Very satisfied. effortless transaction on our new Sprinter passenger van. It's classy, affordable, and beautiful. Very satisfied. More

This was our first Mercedes purchase and I love my GLC 300! Djiby was a delight to work with.from start to finish. Mercedes Benz of Irondale is first class all the way.. The customer service is exceptiona 300! Djiby was a delight to work with.from start to finish. Mercedes Benz of Irondale is first class all the way.. The customer service is exceptional! Everyone there makes you feel so welcome Ask for Djiby. He’s awesome!! More

This dealership is the greatest! Our first Mercedes and the best car purchase experience of my life was handled by Ghali Bazzi........what a great guy! Everyone at the dealership treated us like family. Th the best car purchase experience of my life was handled by Ghali Bazzi........what a great guy! Everyone at the dealership treated us like family. Thanks also to Trey Dressler and Boubacar Thiam! More

Ghali Bazzi is a real professional. It was a pleasure working with him. I highly recommend Mercedes Benz Irondale. I had a wonderful experience buying my new car. working with him. I highly recommend Mercedes Benz Irondale. I had a wonderful experience buying my new car. More