Mercedes-Benz of Birmingham

Awesome Results Caleb worked throughout the process keeping me informed every step of the way. He made sure I was comfortable and felt like I was at home with family. Caleb worked throughout the process keeping me informed every step of the way. He made sure I was comfortable and felt like I was at home with family. Awesome buying experience with excellent customer service which is earned not given. More

online purchase Recently did a online vehicle purchase with Mercedes-Benz of Birmingham Irondale.This was the first time doing something like this which made me somew Recently did a online vehicle purchase with Mercedes-Benz of Birmingham Irondale.This was the first time doing something like this which made me somewhat nervous.I have to say that every/anytime I called I talked to the nicest most friendly people on the phone. I was directed to a salesman Russel French who went out of his way to explain and help me understand how everything would work very helpful/ professional salesman and all around great guy. After a little back and fourth negotiation we agreed on a price that I believe was very fair for both sides. Since I'm from out of state I decided to fly down to get the car and drive it back home. Upon my arrival everyone was as nice as could be, the facility is top notch very nice with great amenities. We took the car for a drive and everything was perfect as expected. I was off to see the financial person Brooke who did a great job showing and explaining all the warranty/ protection packages available without pressuring me to buy any which was a nice change from what I'm used to. Next I met with Aria who sat in the car with me going over all the features and functions of the car. She did a great job being as how the car is much more technologically advanced than I. After helping me connect to the car with bluetooth and car play I was ready to hit the road for the trip home. I was a little uneasy about the taxes/title and things since I was so far away but a few days later I received a package from FedEx to take to the local DMV. Expecting things not to go well I went in one day after work handed over the packet to the lady who looked through it had me sign maybe 3 things and said ok thanks . I could not believe how easy it was. Once again Thanks to everyone at MB of Birmingham and would definitely recommend using them if you are considering a Mercedes-Benz purchase. Thanks again Mark from Illinois More

Excellent Purchase Experience I recently traded for my fourth Mercedes. Greg Forrest has helped me with my purchases of the last three. I highly recommend Greg to anyone who is t I recently traded for my fourth Mercedes. Greg Forrest has helped me with my purchases of the last three. I highly recommend Greg to anyone who is thinking about an auto change. I truly trust him to give me the best possible deal. He is a fair and honest representative of the Mercedes brand. More

Purchase of 2017 GLC 300 I highly recommend this dealership. Gena Nguyen was very helpful in making my decision to drive 2 1/2 miles to see the vehicle. The vehicle was up f I highly recommend this dealership. Gena Nguyen was very helpful in making my decision to drive 2 1/2 miles to see the vehicle. The vehicle was up front and ready for a test drive when I arrived at my appointment time. Caleb Clemons was my sales consultant and was extremely helpful. He was very knowledgeable about this vehicle and was able to tell me about the history as well as answer all my questions. The GLC had a lot more to offer than I had realized through reading on line. He made the experience a very positive one and has helped change my impression of buying a vehicle from a dealership. Arrie Clifton was also very helpful introducing me to the many features that are available. Synchronized my iPhone and prepared me to enjoy the all the bells and whistles. Overall experience at this dealership was nothing but positive. I will return here first when I am ready for another car buying experience!! More

Excellent communication and product knowledge throughout the process! Djiby (Sales), Baboucar, Paul, Trey and Luke were very patient with me and answered all my questions. They know their product throughout the process! Djiby (Sales), Baboucar, Paul, Trey and Luke were very patient with me and answered all my questions. They know their product very well! I have purchased many cars over the years and this was the best process. Right vehicle, great product knowledge, right price. Never felt rushed to make a decision. Superb team! More

Exceptional experience Truly exceptional experience! First time buying a Mercedes. Bought a 2017 CPO S 550 after 2 days deliberation. Djiby Tall was courteous, knowledgeable Truly exceptional experience! First time buying a Mercedes. Bought a 2017 CPO S 550 after 2 days deliberation. Djiby Tall was courteous, knowledgeable, prompt and efficient. Could not have asked for anyone better!! Boubacar made the financing a breeze. He was honest, detailed and a pleasure to work with!!! Will return definitely More

I'm loving my CLA250...Thank you Djiby and Arrie!!! Thank you to my salesmen Djiby Tall and to my concierge Arrie Clifton!!!! Djiby went above and beyond to make sure I got this car without me putting a Thank you to my salesmen Djiby Tall and to my concierge Arrie Clifton!!!! Djiby went above and beyond to make sure I got this car without me putting any money down to hold it and he also picked me up from the airport, as I had to rent a car in order to drive the CLA250 back home. Arrie explained and set up everything I needed to have for my vehicle to work in conjunction with my phone, embrace and mercedes me. I'm glad I chose Irondale Mercedes Dealership. Now I pray that service, if and when needed, is what these two provided and more, In JESUS Name!!! Go to Irondale Mercedes Benz, ask for Djiby Tall and Arrie Clifton!!! More

Excellent Customer Service If you are looking for a no hassle car buying experience, Greg Forrest is the Sales Associate for you! Mr. Forrest is professional, helpful, and provi If you are looking for a no hassle car buying experience, Greg Forrest is the Sales Associate for you! Mr. Forrest is professional, helpful, and provided an overall excellent experience. His customer service is a 15 out of 10! More

WONDERFUL Joe was amazing from the time I entered the dealership, to the time I left. He guided me through the whole process of getting things started, and with Joe was amazing from the time I entered the dealership, to the time I left. He guided me through the whole process of getting things started, and with the help of another associate Mr. Moorer. These two made my Saturday turn out to be successful after a long morning. Thank You Guys for your help and patience! More

Unresolved rancid odor issue in air conditioning system. The service dept changed cabin air filter and AC fan programming, which had no effect on the odor problem. At that point they said they have no soluti The service dept changed cabin air filter and AC fan programming, which had no effect on the odor problem. At that point they said they have no solution for this issue So I'm left with a 2015 Certified ML350 that literally stinks. I've since learned this is a common problem with Mercedes Benz vehicles. More