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Mercedes-Benz of Birmingham
Irondale, AL
637 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 637 reviews
October 26, 2018
Wonderful, easy and timely purchase Greg was the most helpful salesman Very knowledgqble and courteous. Will definitely keep his contact info for my next purchase. Entire experien Greg was the most helpful salesman Very knowledgqble and courteous. Will definitely keep his contact info for my next purchase. Entire experience was most comfortable More
by Suz
Employees Worked With
Greg Forrest
October 20, 2018
Honda Accord Purchase Ms Hunt goes above and beyond to achieve satisfaction !!!!! Her communication was amazing...I truly recommend the staff here at Irondale location....I Ms Hunt goes above and beyond to achieve satisfaction !!!!! Her communication was amazing...I truly recommend the staff here at Irondale location....I am truly a satisfied customer... More
by Gator
Employees Worked With
Jontae Williams , Fredric Allen, Tristin Hunt, Cleveland Moorer
October 17, 2018
Extremely Nice Salesman Caleb was very professional, knowledgeable about the cars, pleasant, well-mannered and most of all, not pushy! I don’t like pushy!!! He was very in Caleb was very professional, knowledgeable about the cars, pleasant, well-mannered and most of all, not pushy! I don’t like pushy!!! He was very in tune with what I wanted, and he cared about me and my satisfaction. I would work with him again and highly recommend him to others to deal with. Made my experience easy. More
by Lennie
Employees Worked With
Caleb DeMars
October 15, 2018
Terrible Service Dept. My experience at Mercedes in Irondale was a nightmare to say the least. It all started in Sept. 2018. I had my vehicle towed to this dealership from a My experience at Mercedes in Irondale was a nightmare to say the least. It all started in Sept. 2018. I had my vehicle towed to this dealership from another mechanic’s shop in Irondale. After a week or more of my calling daily to get updates on my vehicle, I finally got a voicemail from Torri Barber explaining that the troubleshooting process could take several labor hours and become quit expensive as if he were conducting a survey to feel me out & conclude how much I was willing to pay Mercedes of Irondale. The following week I receive another phone call from Torri Barber indicating that my vehicles repair would cost an astounding $1,800. I questioned this amount and asked Mr. Barber to justify the $1,800 in repair cost. What he expressed to me did not add up to this amount by no stretch of the imagination. The very next day I received a phone call from Torti Barber explaining that an error had been made in the service department concerning labor hours and the cost of repair parts, Mr. Barber went on to tell me that the cost of my repair would be reduced by $500. After two more days I received another phone call from Torri Barber saying that my car would need two additional parts to complete the repair. After I informed Mr. Barber that I had waited on my vehicle to be repaired for way to long and I would have the car towed away from Mercedes of Irondale as is and let another repair shop add the additional parts, Mr. Barber called back the next day and said that my vehicle was ready for pickup. The two additional parts supposedly would cost $409+ and $209+ respectively. I found the exact same parts on eBay motors for $17.95 and $4.10. These parts were direct fit and would have worked perfectly on my vehicle per Mercedes in Huntsville. Mr. Barber was compelled to add the one additional part to my repair for $200 flat with no labor cost or tax whatsoever?????? After I paid Torri Barber $1,650 via telephone with my MasterCard, I drove from Alberville, Al to Irondale, Al to pick up my car on a Sat. Mr. Barber was no where to be seen and my car was still disassembled from the repair work that was done. After more than 1 hr. of waiting; my car was finally reassembled with my assistance and getting my own hands greasy after paying $1,650 in advance of arriving at the dealership, my brand new battery was dead and had to be jumped off and charged up before I could drive away from the dealership. I strongly recommend that anyone considering going to Mercedes of Irondale for auto repairs Don’t. Take your vehicle anywhere except Mercedes of Irondale. Worst auto repair experience EVER!!!!!!!!!!!!!! More
by JKM
Employees Worked With
Tory Barber
October 15, 2018
Radical! Dealing with Caleb was the single most EXHILARATING experience I have ever had at a car dealer. I would highly recommend this dealer. -Daniel Crowley Dealing with Caleb was the single most EXHILARATING experience I have ever had at a car dealer. I would highly recommend this dealer. -Daniel Crowley More
by Abigail's Brother
Employees Worked With
Caleb DeMars
October 03, 2018
Professional, honest, and courteous sales experience! I saw the car I wanted while searching online. It was at a different location. John Reynold was prompt in getting the car to the dealership nearest me I saw the car I wanted while searching online. It was at a different location. John Reynold was prompt in getting the car to the dealership nearest me and calling to tell me it was ready for viewing the very next day. He was professional, honest, and courteous during the entire sales process. Martin Elliott was courteous and patient in demonstrating the use of the features we were not familiar with. Frederic Allen was extremely patient in convincing us to accept the warranty plan best suited for us. More
by Carolyn Rankins Shields
Employees Worked With
Martin Elliott, John Reynold, Fredric Allen
September 25, 2018
Excellent as always Eric Burks has to be one of the best at his profession. We have bought 8 cars from Eric over the last 15 years. Everyone at the dealership was friendl Eric Burks has to be one of the best at his profession. We have bought 8 cars from Eric over the last 15 years. Everyone at the dealership was friendly, helpful and professional. A great experience all around. I shall return. Arie was excellent as well More
by Bandit 1
Employees Worked With
Arie, Eric Burks, Boubacar Thiam
September 17, 2018
::Buy experience My sales associate was Ms. Shelby Wiedrich. She was informative, courteous, business-like and went above what one might expect. She knew the product My sales associate was Ms. Shelby Wiedrich. She was informative, courteous, business-like and went above what one might expect. She knew the product that I wanted and she spent the time making sure I had options. She answered all my questions and when she didn't know an answer she consulted with the expert. She is the kind of sales associate one once on a car buying journey. More
by akw123
Employees Worked With
Shelby Wiedrich
September 09, 2018
Very professional & easy to work with John was very professional & so easy to work with & made our buying experience actually enjoyable. ;) The dealership was very nice, clean & easy to g John was very professional & so easy to work with & made our buying experience actually enjoyable. ;) The dealership was very nice, clean & easy to get to from the interstate, which was helpful since we traveled from North Alabama & weren’t familiar with that area. John & all of the MBBHM team were great to work with & we definitely recommend them as a top-notch dealership. More
by C&MT1996
Employees Worked With
John Reynold, Tristin Hunt, Gena Nguyen, Cleveland Moorer
September 04, 2018
GLE 350 Mr. John Reynold was courteous and paid attention to the details concerning the SUV we desired. He made us feel comfortable at the dealership and was Mr. John Reynold was courteous and paid attention to the details concerning the SUV we desired. He made us feel comfortable at the dealership and was not overly aggressive. He carefully explained the features in the vehicles we looked at and how they operated. He also made follow up phone calls to keep us informed. More
by Buyer
Employees Worked With
John Reynold, Fredric Allen
