Mercedes-Benz of Bloomfield Hills

Service Manager a former service advisor does not have the skills to address customer concerns. Mechanic not well trained and up to date on manufacture recalls and rrepairs. the skills to address customer concerns. Mechanic not well trained and up to date on manufacture recalls and rrepairs. More

Nick and the service staff at MB Bloomfield helped me diagnose an annoying gremlin with my new car that had bothered me for months. Another dealership had blown me off and I’m thankful for the time and diagnose an annoying gremlin with my new car that had bothered me for months. Another dealership had blown me off and I’m thankful for the time and attention to detail spent to resolve this More

My salesman Robert Thomas was outstanding. The customer service is great. I met everyone associated with all aspects of the dealership,they are outstanding. The customer service is great. I met everyone associated with all aspects of the dealership,they are outstanding. More

I wish I can give 0 star. the worst experiences I've ever had from any business. Service is nothing but a scam. Service Manager "Steve" is so disrespectful and have no manners the worst experiences I've ever had from any business. Service is nothing but a scam. Service Manager "Steve" is so disrespectful and have no manners. His Job is to make the customer happy under any condition. without us a customers he and all that dealership will be unemployed. All he wants is to Make/steal Customers money. all the other guys at the service department are super nice especially Ron, and one of them should be running management. Steve is far away from customer service/ Service manager. Just because he's the manager that does not mean to treat other badly. I literally heard him yelling and saying " who is he to talk to" just because I ask the service advisor to talk to him( Steve). I will be reporting this to Mercedes cooperate office. More

Just picked up my 3rd Mercedes from Mark Lazkowski at this dealer and it was an awesome experience. Actually, it was even better than the car I picked up from them 3 years ago - this time there was a hug this dealer and it was an awesome experience. Actually, it was even better than the car I picked up from them 3 years ago - this time there was a huge red bow on the car hood with a sign in the window stating it belonged to me - my name. Fast, smooth, easy transaction and Alan who helped show me all the systems and features in the car was awesome. I even had him help me on the phone to program my garage door opener. More

I purchased a 2022 SL55 last year and a 2023 450 E class this month. My experience with my salesman was easy and professional. He helped me thru the ordering process and kept me informed of the estimated de this month. My experience with my salesman was easy and professional. He helped me thru the ordering process and kept me informed of the estimated delivery date as it grew near. After delivery he followed up to make sure everything was to my satisfaction. The sales manager noted my questions about my SL and called MB on my behalf. He later called me with the answers to these questions for which I was quite impressed. I would certainly recommend MB off Blf Hills to anyone looking to purchase a Mercedes. More

We recently purchased a new 2023 GLC300 (from Steve Chartier). From the first test drive, through the ordering process and the day we took delivery everyone at the dealer has gone above and beyond to Chartier). From the first test drive, through the ordering process and the day we took delivery everyone at the dealer has gone above and beyond to make sure we were 100 % satisfied with our purchase. After the delivery there has been several follow up calls from Steve to make sure the vehicle has lived up to our expectations. I will recommend to anyone looking for a Mercedes to visit Mercedes-Benz of Bloomfield Hills. Thanks again Steve! Curt and Diane R. More

Everything and everyone was exceptional at west Bloomfield dealership,mark was perfect from start to completion of delivery,and has continued to help me with any and all questions have,I would high Bloomfield dealership,mark was perfect from start to completion of delivery,and has continued to help me with any and all questions have,I would highly recommend to deal with this dealership cause every thing done smoothly with all paperwork with all support from everyone was involved thank full for your service,we love are car ❤️ More

I had a horrendous experience with the dealership, bought a GLS 450 and was told it was a V8 only to find out later it was a V6 engine. I went to CPO car because they were adding 5000 Over MSRP on an AMG GL a GLS 450 and was told it was a V8 only to find out later it was a V6 engine. I went to CPO car because they were adding 5000 Over MSRP on an AMG GLC 43 I wanted to buy. They said it was because there is shortage on cars and they can. Be very careful and verify all the information they provide to you. I also bought a GLE 350 which in the MBUSA.com showed as Certified Pre-Owned and after the fact when I tried to get the CPO paperwork they told me this car was NOT certified. I am upset beyond words and this marks the end of any future relationship with this dealer. More

Like i said in my last review that " I will be back " to this dealer for my second delivery . Yes , I did that 3 days ago for my brand new beautiful 2023 CLA . Things gone smoothly with agent Norma's enthus this dealer for my second delivery . Yes , I did that 3 days ago for my brand new beautiful 2023 CLA . Things gone smoothly with agent Norma's enthusiastic work on paperwork , finding the best suite rate for my need and more. I am not sure about everywhere else , but i notice that the price online for vehicles for sale here look a bit cheaper than around in MI . In the main hall in front , it looked more organized and please the eyes than my first visit . People working there were pro and more social than another luxury brand where I paid visits before. OK . And here is my words only for the manufacture of Mercedes Benz : I got a spare tire for my GLA 250 4MATTIC 2022. Nobody like to get things happening ! I think you understand what I mean .Thank you all. More