Mercedes-Benz of Bloomfield Hills

We recently purchased a new 2023 GLC300 (from Steve Chartier). From the first test drive, through the ordering process and the day we took delivery everyone at the dealer has gone above and beyond to Chartier). From the first test drive, through the ordering process and the day we took delivery everyone at the dealer has gone above and beyond to make sure we were 100 % satisfied with our purchase. After the delivery there has been several follow up calls from Steve to make sure the vehicle has lived up to our expectations. I will recommend to anyone looking for a Mercedes to visit Mercedes-Benz of Bloomfield Hills. Thanks again Steve! Curt and Diane R. More

Everything and everyone was exceptional at west Bloomfield dealership,mark was perfect from start to completion of delivery,and has continued to help me with any and all questions have,I would high Bloomfield dealership,mark was perfect from start to completion of delivery,and has continued to help me with any and all questions have,I would highly recommend to deal with this dealership cause every thing done smoothly with all paperwork with all support from everyone was involved thank full for your service,we love are car ❤️ More

I had a horrendous experience with the dealership, bought a GLS 450 and was told it was a V8 only to find out later it was a V6 engine. I went to CPO car because they were adding 5000 Over MSRP on an AMG GL a GLS 450 and was told it was a V8 only to find out later it was a V6 engine. I went to CPO car because they were adding 5000 Over MSRP on an AMG GLC 43 I wanted to buy. They said it was because there is shortage on cars and they can. Be very careful and verify all the information they provide to you. I also bought a GLE 350 which in the MBUSA.com showed as Certified Pre-Owned and after the fact when I tried to get the CPO paperwork they told me this car was NOT certified. I am upset beyond words and this marks the end of any future relationship with this dealer. More

Like i said in my last review that " I will be back " to this dealer for my second delivery . Yes , I did that 3 days ago for my brand new beautiful 2023 CLA . Things gone smoothly with agent Norma's enthus this dealer for my second delivery . Yes , I did that 3 days ago for my brand new beautiful 2023 CLA . Things gone smoothly with agent Norma's enthusiastic work on paperwork , finding the best suite rate for my need and more. I am not sure about everywhere else , but i notice that the price online for vehicles for sale here look a bit cheaper than around in MI . In the main hall in front , it looked more organized and please the eyes than my first visit . People working there were pro and more social than another luxury brand where I paid visits before. OK . And here is my words only for the manufacture of Mercedes Benz : I got a spare tire for my GLA 250 4MATTIC 2022. Nobody like to get things happening ! I think you understand what I mean .Thank you all. More

Friendly and Effective I recently moved from Brazil to Michigan, and Mercedes-Benz of Bloomfield Hills (Robert Thomas - Sales consultant) gave me a 6 Star service including: building a customized vehicle Michigan, and Mercedes-Benz of Bloomfield Hills (Robert Thomas - Sales consultant) gave me a 6 Star service including: building a customized vehicle - GLS model; communicating the delivery time appropriately; keeping informed of every step of the process; meeting the delivery time as expected; helping me obtaining finance alternatives despite of my recent history in America; Robert helped me to surprise my wife in the day of the car pickup. They were just wonderful! I do recommend this dealer and this sales consult. More

That was my first time to be there after a short chatting about my interested vehicle. I met agent Normajean . She was nice , enthusiastically helping me everything to make sure I would get the one I liked. about my interested vehicle. I met agent Normajean . She was nice , enthusiastically helping me everything to make sure I would get the one I liked. Overall, I was pleased with this visit. Even the female receptionist ( sorry I didn’t ask what her name was) at that time was happy and quickly found me a bottle of water as I requested. Ms Diane Giacaline also helping set up necessary on my phone to connect to my brand new GLA too. The showroom was clean, logical performance. Parking lot in the front also organized with spaces conveniently. After all, my GLA SUV working very well ; agents who I met had emailed to me to show their concern and application; Normajean had too explained something about master my phone 📱 on vehicle. It has been my pleasure to go with Mercedes Benz of Bloomfield Hills. Of course I shall be back there in near future for my next brand new Mercedes Benz. You know, I am really in love with Mercedes Benz. Thanks for reading my review. Have a nice day to you all. More

This is possibly the worst experience I've ever received from a Mercedes Benz dealership. I worked with Norma-Jean and she was not only abrasive, she is flat out rude. The only thing she cares about is 'exp from a Mercedes Benz dealership. I worked with Norma-Jean and she was not only abrasive, she is flat out rude. The only thing she cares about is 'exporters'. She even Had the audacity to say she personally charges people she thinks are exporting a fee. I've tried to contact management about issues with my transaction, and its near impossible to get a hold of anyone. Shop at any other Mercedes-Benz dealer. AVOID More

Took my white leather car for warranty service and they returned it with black marks all over the passenger seat which I know accidents happen but the problem I have is they refuse to email, text or call b returned it with black marks all over the passenger seat which I know accidents happen but the problem I have is they refuse to email, text or call back to address the problem. More

Complete and utter lack of business ethics with this dealer's owner - Lee Ghesquire and his manager Todd. These guys think that if you wait two years for a vehicle you ordered, that they can surprise yo dealer's owner - Lee Ghesquire and his manager Todd. These guys think that if you wait two years for a vehicle you ordered, that they can surprise you at the last minute and tack on TENS OF THOUSANDS OF DOLLARS to the purchase price simply because as Todd puts it "that's just the market right now". Sure, many dealers right now will ask for more than MSRP if they've got a cancellation that came available or if they've got a highly desirable car on their lot and you just happen to walk in and want to buy it, but I have yet to hear a dealer ask for more than MSRP as a surprise tactic to a repeat buyer who's actually ordered and waited over a year for their car and got this news at the last instant before their car arrives. Unscrupulous, dishonest, and disingenuous. Worst part is - they don’t even care. More

I've had my E350 serviced at Mercedes-Benz of Bloomfield Hills for the past 6 years. I have always been greeted with the utmost courtesy and respect from my Concierge person (Greg Swanson). I hav Bloomfield Hills for the past 6 years. I have always been greeted with the utmost courtesy and respect from my Concierge person (Greg Swanson). I have never had a problem with the professionalism of the staff nor with the way my vehicle was serviced. A+ and 5 Stars! When I decided to trade my vehicle in, I was treated to more of the same courtesy I'd come to expect by my salesman (Mark Laskowski) and the finance manager. In a short amount of time, my deal was finalized and I drove off the lot with a vehicle that was exceptionally beautiful at a price that would not break my bank. The entire process went through smoothly. I am highly satisfied with my new vehicle purchase and would not hesitate to recommend Mercedes-Benz of Bloomfield Hills for your next vehicle purchase!! Sincerely, Ms. Stephanie Lewis More