Mercedes-Benz of Bloomfield Hills

The worst dealership ever dealt with from service to even ownership. Dropped my car to check on one thing, as I was just talking and asking the service advisor about something just to get an idea. I have tol ownership. Dropped my car to check on one thing, as I was just talking and asking the service advisor about something just to get an idea. I have told him not to look it up as I have my own mechanic I deal with in planning on taking it to him for that. He wrote the service ticket and asked me to put my initial this and that without explaining. Finding out when I went to pick the car up, charging me for that concern I had which I DID SPECIFY I WAS JUST ASKING AND PLANNING TO take IT TO MY OWN MECHANIC OUTSIDE THERE FACILITY. $150 DOLLARS EXTRA ON TOP FOR something I did not ask for. He and the service manager refused to take it off, talking to the owner, the worst customer service and nonrespectful, rudeness, madness talking to me from his part. Anger from start before even discussing anything with him. This was my college student daughter, a 17-year-old car. So, they made me pay the $150 for nothing which my 17 years old college student will be better of, the ownership the worse customer service I have received from him, I just paid the bill and told him that I hope he does not go bankrupt over the $150. It's about the money, not the service they provide, all he was concerned about. More

22 years of servicing my vehicles over that time and always flawless, Great staff and the same familial friendly faces is why I go no where else. always flawless, Great staff and the same familial friendly faces is why I go no where else. More

Excellent people, quick response, and very good explanations to my questions. The vehicle was in excellent shape, just had a few things buffed our and looked after and was completed quickly explanations to my questions. The vehicle was in excellent shape, just had a few things buffed our and looked after and was completed quickly More

Quick and easy for me. I used the chat feature online to find the car I wanted. That day I was able to do a test drive and the next day bought it and drove it home. find the car I wanted. That day I was able to do a test drive and the next day bought it and drove it home. More

Service advisor never called me, I always had to call him to check on parts order only to find out he never placed an order because all the parts are always in stock and that “we” were not waiting for “one m to check on parts order only to find out he never placed an order because all the parts are always in stock and that “we” were not waiting for “one more part to show up” because he had never placed an order. Who does that to a customer with a check engine lamp on? More

Always have had a great experience with Mark Laskowski and Todd McDade. Always a smooth and easy transaction. This is my 6th purchase in 8 years and each transaction has been great. and Todd McDade. Always a smooth and easy transaction. This is my 6th purchase in 8 years and each transaction has been great. More

Purchased pre owned vehicle. Sales Mgr. Bill D was very helpful and pleasant to talk too. Deal was quick and clean. He had another salesperson finish the deal on a Saturday. We were in and out in a few min helpful and pleasant to talk too. Deal was quick and clean. He had another salesperson finish the deal on a Saturday. We were in and out in a few minutes. Very pleased More

The purchase of my leased vehicle from this dealership was seamless. Keith Dalgleish went out of his way by bringing the required paperwork to my house to make the process effortless. was seamless. Keith Dalgleish went out of his way by bringing the required paperwork to my house to make the process effortless. More

Two words -- Outstanding Experience and Service.This Two words -- Outstanding Experience and Service. This was my first automotive online purchase and I cannot imagine the transaction going any smooth Two words -- Outstanding Experience and Service. This was my first automotive online purchase and I cannot imagine the transaction going any smoother at Mercedes-Benz of Bloomfield Hills. I purchase the certified E53 Cabriolet out-of-state because it's rarely available nationwide. From the initial vehicle inquiry to driving off the lot, Lenny B. was professional, available, knowledgeable, transparent, and provided a smooth transaction. I traveled to the dealership (Mercedes-Benz of Bloomfield Hills) to take delivery of the E53 and the experience was great, meeting the managers, Lenny B., and the concierge services. I highly recommend purchasing your vehicle from Mercedes-Benz of Bloomfield Hills if you have the option, and again I had a great experience with Lenny B. More

Outstanding experience at Mercedes Benz of Bloomfield Hills! Joe Plajstek & Keith Dalgleish were great....Our second GLS 450 and could not be happier. Service is great as well. Hills! Joe Plajstek & Keith Dalgleish were great....Our second GLS 450 and could not be happier. Service is great as well. More