Mercedes-Benz of Bloomfield Hills

I am now apart of the Mercedes-Benz Family. I wouldn’t have it any other way. The staff that I worked with was professional and friendly. have it any other way. The staff that I worked with was professional and friendly. More

Great Sales Experience I did an online inquiry about a certified pre-owned car in their inventory. I received an email from Keith first thing the next morning. It was real I did an online inquiry about a certified pre-owned car in their inventory. I received an email from Keith first thing the next morning. It was really easy to set up an appointment to test drive the car. Keith was very friendly, helpful, and not pushy at all during the test drive and the price quote. I was able to negotiate with Keith through email. The delivery process was very easy. The car was in amazing shape. Keith gave me a quick tutorial as Diane was out sick. I was able to easily schedule with Diane at a later date. I love my car, and I had a great experience with Keith. I recommend this dealership. More

EASY BREEZY Worked w/Todd McDade. We had car ordered to our specifications after exhausting search. Todd was most professional and honest. If unable to get a good Worked w/Todd McDade. We had car ordered to our specifications after exhausting search. Todd was most professional and honest. If unable to get a good answer he would find it out with no guesswork. On day of delivery he had all the paperwork done and ready. Documents were completed in less than 5 minute. Todd also had old car delivered to my home the next day and programmed the garage code! Truly a great overall experience with dealership staff as well. Would not hesitate to recommend Todd to friends. More

Got 2 new leasing cars without the rear wiper blade . After recognizing that the part was missing (on both cars) I went back and they made me pay for it arguing that it would be impossible that they mis . After recognizing that the part was missing (on both cars) I went back and they made me pay for it arguing that it would be impossible that they missed that. I find this a really disappointing customer experience and that is not what I would expect from a premium brand like Mercedes Benz. More

Leased a new vehicle, sold an owned vehicle AJ Kreiss has been our car dealer for 10 years and we have purchased multiple cars from him. AJ has always provided me the best of care and attention AJ Kreiss has been our car dealer for 10 years and we have purchased multiple cars from him. AJ has always provided me the best of care and attention and has bent over backwards to make sure that we were comfortable with our purchase More

Great service Norma I walked in was greeted and with in 5 minutes I was working with Norma to find the vehicle that was right for me. She made it very easy. I pick up m I walked in was greeted and with in 5 minutes I was working with Norma to find the vehicle that was right for me. She made it very easy. I pick up my new car from her the next day. When I picked up the car, Diane went over it with my family, great experience, so we all know how to use the tech. More

My new "little red" car I am someone who likes to keep my car for a number of years…buying vs leasing works best for me. Budget, reviews, resale value… the color “red” are a I am someone who likes to keep my car for a number of years…buying vs leasing works best for me. Budget, reviews, resale value… the color “red” are all important. One day, as I was driving to work, I spotted a “little red” Mercedes among the line-up of used cars at the Mercedes of Bloomfield on Woodward. A week later it was still there…thinking surely, this is not within my budget. But that little voice inside said… "go take a look." To my surprise the sticker price was only $1,999 over my budget. So, in I went and was warmly welcomed by Mirko Gjorgjevski. Mirko was very familiar with the car, a Mercedes GLA250, having leased it to one of his clients 3 years ago. He listened to my needs and questions. He was professional, enthusiastic and polite. Within two days we had arrived at a price that worked, papers were completed, documents were signed. And that “little red” car was now mine. But it does not end there… having never owned a Mercedes before I was not familiar the “wonderful technology” available on this vehicle. An appointment was scheduled for me to meet with, Diane Giacalone, their concierge. Diane was patience, fun and understanding of all my questions…as she walked me through the features offered. Assuring me that she was there for me… if I needed a refresher course. Truly, I was more than pleased with my entire experience of purchasing a Mercedes Benz at the Bloomfield Hills dealership. Having driven my "little red car" for the past week…truly, never I have I owned an automobile that gives me such a sense of security and ease in handling… it is truly a “fun” car to drive. Thank you Mercedes of Bloomfield Hills… for providing above and beyond customer service. A rarity in today’s world. More

High Quality Customer Service This month I leased my 3rd Mercedes-Benz, I can say that Mercedes-Benz Bloomfield Hills has never shown me anything but high quality customer service. This month I leased my 3rd Mercedes-Benz, I can say that Mercedes-Benz Bloomfield Hills has never shown me anything but high quality customer service. Whether is buying a new car or bringing my vehicle in for service Mercedes-Benz Bloomfield Hills keeps me well informed, provides quality customer service and always gets the job down. More

Real teamwork and value I shopped to replace my 2016 MBR class and found Bloomfield MB the best at bargains and service. Service department went out their way to prep my new I shopped to replace my 2016 MBR class and found Bloomfield MB the best at bargains and service. Service department went out their way to prep my new car and worked with the sales team to save me time. Folowup is excellent. And their courtesy car makes a big difference. Highly recommend More

For Right Jobs and Wrong People I have had absolutely no issues with this dealership in terms of quality and adequate service on the motor, drive train, brakes, etc. The issues arise I have had absolutely no issues with this dealership in terms of quality and adequate service on the motor, drive train, brakes, etc. The issues arise when dealing with customer service... The service techs are some of the best I’ve ever experienced. The conflict resolution professional is exceptional. The service advisors, however, are questionable. If a service advisor will not take responsibility for wrong doing and explicit damage (caused by improper servicing) on the vehicle AND it takes going to the Service Manager for results, that to me, is disappointing. For a dealership whose motto is “Customer Service First”, it makes me question the values of the individuals working as service advisors. More