Mercedes-Benz of Bloomfield Hills

Terrible experience I have been a Mercedes owner for over 15 years and this is by far one of the worse customer service experience that I have ever had. I live in Bloomfi I have been a Mercedes owner for over 15 years and this is by far one of the worse customer service experience that I have ever had. I live in Bloomfield Hills so it is convenient for me to take the car there but after the latest service experience I will not longer give them my business. Both Logan and Steve from Service were horrific to deal with. They ran an unauthorized charge on a credit card that was never agreed upon. Called to speak to someone else there and never got a call back. Corporate said there was not a whole lot they could do since they are privately owned. Will be buying a new car and was going with the new E350 but purchasing a BMW instead because I don't want to service it at their nightmare of a dealer. More

Sinisha is a Great Salesperson! We just leased a GL450 from Sinisha and it was a painless and efficient process! He was immediately responsive, offered to bring the car to me to tes We just leased a GL450 from Sinisha and it was a painless and efficient process! He was immediately responsive, offered to bring the car to me to test drive and to work on his day off to finish the deal. He knew all about the process, the car and the dealership. I would strongly recommend contacting him if you are buying a car. More

The Best Car Leasing Experience Ever! In all my years of car leasing and/or buying, I have never had a greater experience of it than i did at Mercedes Benz of Bloomfield Hills, Michigan. L In all my years of car leasing and/or buying, I have never had a greater experience of it than i did at Mercedes Benz of Bloomfield Hills, Michigan. Let me start by saying that I have never owned or leased a Mercedes vehicle. When I was deciding which Mercedes dealer to go to, my very best friend told me that she had been leasing from Mr. AJ Kreiss, Mercedes Salesman at the Bloomfield Hills Mercedes. I phoned Mr. Kreiss and left him a message to return my call as he was not available the day I called. He had been in a training in Ohio. The next day I received a friendly and enthusiastic call from Mr. Kreiss. Mr. Kreiss was polite, professional, and appropriately personable. He asked all the right questions based on my needs and was also conscious of my time. His level of expertise on the makes and models of Mercedes vehicles was near perfect. In that one phone call Mr. Kreiss was able to get down all my info to begin the leasing process and the style of car I was wanting. The next day Mr. Kreiss called me with a credit approval and the chosen car. I was in awe and ecstatic and eager to get in right away. Right after the weekend I went it to sign my documents and it was done within 15 minutes. I was very pleased with Mr. Kriess's ability to spend just enough time with me to be efficient, and yet still maintain a personable and polite relationship. I was overly pleased with my entire experience of acquiring a Mercedes Benz! I will say that if Mr. Kreiss had not been the salesman I may not have had the same great experience. I hope that Mercedes Benz company keeps Mr. Kreiss as one of their salesman as I look forward to working with him in the future! Mr. Kreiss made absolute certain to make sure my needs were met. I will be referring family,, friends, and colleagues to Mr. Kreiss! More

Working with Sinisha for My C300 Sinisha was a great person to work with. He was diligent, honest, and caring. I really felt like I was well taken care of throughout the entire proces Sinisha was a great person to work with. He was diligent, honest, and caring. I really felt like I was well taken care of throughout the entire process of purchasing my new car. More

Amazing Experience with Sinisha I am a first time MB owner & I was initially intimidated when I entered the dealership, nobody seemed very interested in helping me there except Sinis I am a first time MB owner & I was initially intimidated when I entered the dealership, nobody seemed very interested in helping me there except Sinisha; he was warm, succinct and a no nonsense type of guy. He really seemed interested in helping me and making sure that I became an owner of a MB. I am so pleased with his service and level of care he gave me. I definitely will return to him when its time to upgrade! More

Excellent experience As a first time MB owner, if was very impressed by our salesman Sinisha Martinovich. I was promptly greeted when I entered the dealership and Sinisha As a first time MB owner, if was very impressed by our salesman Sinisha Martinovich. I was promptly greeted when I entered the dealership and Sinisha made us feel at home. He was very knowledgeable about the types of autos that we wanted to see. He gave us various options and when we finally settled on what we wanted, he shopped the model and located one nearby that was traded. We did not feel rushed at all. We would certainly recommend him. More

BEST experience with AJ Kreiss I went to see AJ and I am so glad I did. It was the best experience ever because he made the transaction so easy. I am so happy to have gone to him an I went to see AJ and I am so glad I did. It was the best experience ever because he made the transaction so easy. I am so happy to have gone to him and would never go anywhere else.. I cant wait to pick up my E350 this Friday. So excited and thankful for AJ!! I will be telling my family and friends to go see him.. More

Honest-Hardworking Car Salesman Still Exists! Wow, talk about an experience most 30 yr. olds don't expect when purchasing their first AMG, more or less from a Mercedes Benz based in quaint Bloomfi Wow, talk about an experience most 30 yr. olds don't expect when purchasing their first AMG, more or less from a Mercedes Benz based in quaint Bloomfield Hills, MI. Not only was my salesman (SINISHA MARTINOVICH) knowledgeable and ready to serve, he did so more as a trusted advisor or friend (compared to other approaches that have tainted the car buying experience) making the entire process from introduction to drive off a complete pleasure. I cannot recommend Sinisha more to anyone considering a MB as their next vehicle. Whether you're a seasoned MB owner looking for that last majestic wagon to drive you off into the sunset or like me, a young whippersnapper looking to fulfill his childhood dreams, trust me when I say that Sinisha Martinovich is the one man you can get you that one engine! Trust me, my shiny CLA 45 AMG proves it each and every morning :) -Hats off to the entire MB of Bloomfield team and a special thanks to Sinisha for reinstalling my confidence into the American luxury car buying experience, can't wait to do it all again in couple years :) Sincerely, R.C. Cassar More

Great experience with AJ Kreiss I just picked up my CLA today and I love it! I had such a positive experience working with AJ. He was recommended to me by my grandparents who have be I just picked up my CLA today and I love it! I had such a positive experience working with AJ. He was recommended to me by my grandparents who have been customers of his for years. He is very kind and patient with them and always available to answer their questions. I am young and this was the first car I have leased without my parents. AJ took me seriously and treated me with respect and helped me through this unfamiliar process. He is knowledgeable, professional, friendly, and an overall pleasure to work with. He also was able to rush the car for me and it was ready a month early. I hope to be able to work with AJ and Mercedes-Benz of Bloomfield Hills many more times! More

Great dealer experience!!! from the day I went into the dealership to order my new car until I picked it up, I had nothing but the best experience and salesperson. AJ was very from the day I went into the dealership to order my new car until I picked it up, I had nothing but the best experience and salesperson. AJ was very informative and helpful. Would recommend hand down!! More