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Mercedes-Benz of Bloomington

Normal, IL

not yet
rated
5 Reviews

1430 Fort Jesse Road

Normal, IL

61761

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5 Reviews of Mercedes-Benz of Bloomington

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October 25, 2019

"Ripped Off"

- Jean

Went there for an emergency repair. Was overcharged and on top of that $65 of property was stolen from my vehicle. I called and tried to file a complaint but was told I could only do so in person. Problem is, I live 90 minutes away from this location. They would not allow me to file over the phone so I am the one with the loss and will not be compensated.

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Recommend Dealer
No
Employees Worked With
Cannot remember, was several people.
March 13, 2019

"Grossinger Motor’s in Normal has the best customer service"

- Reggie

I had the best experience I’ve ever had at a dealership. I had high expectations of Mercedes Benz dealers. The Mercedes Benz dealer in Champaign’s customer service didn’t meet the Mercedes Benz standard. So I had to go to Grossinger in Normal the receive the terrific service I received. They delivered my car and paperwork to me. They also went above and beyond to deliver my license plates to me, walk me through the capabilities of my new vehicle, and set up my garage opener. This was beyond amazing. Sam and Brett provided me the best customer service I’ve ever received from a dealership! I look forward to working with Grossinger in the future.

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Recommend Dealer
Yes
Employees Worked With
Sam, Brett
July 30, 2018

"Wonderful Experience at Grossinger Mercedes!! Great people!!"

- David

The entire sales team at Grossinger Mercedes is amazing. I have never had an easier time purchasing a car. We recently bought a brand new Mercedes SUV from them. Mark, my salesperson; Sam, the sales manager helped us through the entire purchasing process patiently. Although I'm a few hundred miles away, they have made it seamless. They are very professional and willing to earn everybody's business. The purchasing process was extremely easy and smooth. If you are looking for a Mercedes, Please give them a shot. It's simply THE BEST vehicle purchasing experience I've ever had.

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Recommend Dealer
Yes
Employees Worked With
Mark Cotton; Samuel Grebner
November 08, 2014

"Excellent customer service and experience."

- rgrfish

Went to look for a used Mercedes and talked to Tyler. He provided excellent customer service and ensured that I got what I needed. Between Tyler and his manager Jack, they got me exactly what I wanted. Thanks. I recommend you asking for Tyler by name if you go here.

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Recommend Dealer
Yes
Employees Worked With
Tyler and Jack
March 19, 2014

"I tool my 2008 E350 for service for two campaign which..."

- axe123

I tool my 2008 E350 for service for two campaign which one was a Mbrace Update. And also had them check for windshield wiper fluid nozzle not working. Mbrace wont work after the update and after calling Benz I have to take it back to dealership for a reset or something they have to do. On the nozzle problem they charged me for checking and wont even let me know or call to say do you want to replace. So it is not replaced and dont even know whether they ordered the part for replacement. Also had to wait for 45 minutes to pick the car when I could see the car in the parking lot.

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Recommend Dealer
No
Employees Worked With
David
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