Mercedes-Benz of Boerne

I was extremely pleased with the service at this dealership. It was a very bad weather day and I was having problems with my car not starting. I called my new service advisor, Eddy Waters, and he wa dealership. It was a very bad weather day and I was having problems with my car not starting. I called my new service advisor, Eddy Waters, and he was so kind and helpful in sending someone immediately from Roadside to take care of my problem. Isaac was there within 30 minutes and had my car up and running again shortly. I would highly recommend this dealership and especially Eddy Waters. More

Wheel alignment was done wrong, had to get the car back to dealership and wait 1.5 hours as they fix it. Fix was immediately done and works good now. to dealership and wait 1.5 hours as they fix it. Fix was immediately done and works good now. More

Loved the ease of getting my car fixed. David ensured I had the discounts added and the rental worked out perfectly. David ensured I had the discounts added and the rental worked out perfectly. More

We love Mercedes of Boerne - and we appreciate Lynda’s attention to detail and care for me and my family. Always honest. Always detailed and professional. attention to detail and care for me and my family. Always honest. Always detailed and professional. More

Linda was fantastic as my advisor and the customer service was excellent.Thank you keep up the great work service was excellent.Thank you keep up the great work More

Quick and easy! I had the wrong day and they still got me in with no problems! I had the wrong day and they still got me in with no problems! More

This location has associates who care about the customer and are willing to be of assistance. I generally have costly repair to my vehicle and they never made me feel as if I was just another dollar walking and are willing to be of assistance. I generally have costly repair to my vehicle and they never made me feel as if I was just another dollar walking through the door. This location really does a good job of seeing the person behind the wheel to this point in our journey. More

I could not be more pleased! Incredible helpful , I feel so very well taken care off! I like the way this Company communicates with me. My service adviser is absolutely wonder Incredible helpful , I feel so very well taken care off! I like the way this Company communicates with me. My service adviser is absolutely wonderful! Thank you Eddy! More

Good communication, good customer service, good mechanical service. I know this dealership takes extra care and presents all options. mechanical service. I know this dealership takes extra care and presents all options. More

Emergency roadside repair needed driving through Boerne, Tx. Road debris punctured a hole in our battery radiator which was leaking coolant. They replaced it ($2500), were efficient and informative with the Tx. Road debris punctured a hole in our battery radiator which was leaking coolant. They replaced it ($2500), were efficient and informative with the work. Must give Javier Rojas honorable mention. He took great care of us, helping us with luggage to and from a rental car (since we needed to stay overnight), was very attentive and informative. Another unnamed valet there refused to assist, ignored us and when his assistance was requested, refused to do so. He was busy scrolling through his phone. We brought this to the dealer's attention with hopes for improvement. Loved the video tech analysis, but had a long wait for the loaner car. Seems they forgot about us until I had to press them. The service bay was meticulous. Overall, we are grateful for their working our emergency into their existing schedule and mention the negatives only to help them improve in those areas. More