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Mercedes-Benz of Boerne

Boerne, TX

Overview
Reviews
Vehicles
4.8
982 Reviews
Call Dealership (844) 650-7756
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31445 Interstate 10 W

Boerne, TX

78006

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Showing 982 reviews

October 08, 2024

Had a great experience with David in the service department. He was very nice and helpful! More

by maryjohnston78015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rockwell
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Oct 13, 2024 -

Mercedes-Benz of Boerne responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 08, 2024

Disappointed in lack of ownership in damaging brake fluid caliper drain plug (threaded). A $1900 repair of a part damaged during a routine multi-point inspection was required. More

by Lbs7295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda De La Cruz
Report | Print
Oct 10, 2024 -

Mercedes-Benz of Boerne responded

Lbs7295, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. I will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Kevin Boles Service Director kboles@mbboerne.com

October 07, 2024

Great service from the minute you drive up to the premises of Mercedes of Boerne. More

by vidaurrimaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Oct 09, 2024 -

Mercedes-Benz of Boerne responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 05, 2024

Lynda De La Cruz kept me updated through the entire service process! She always provides outstanding kindness and professionalism!!! More

by Bdlitteral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynda de la cruz
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Oct 12, 2024 -

Mercedes-Benz of Boerne responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 02, 2024

Excellent service, very well performed work. Just a bit expensive but in line with most dealerships. More

by thomas.meek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat
Report | Print
Oct 05, 2024 -

Mercedes-Benz of Boerne responded

Hello Thomas, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

October 02, 2024

Always feel welcome Always cordial / knowledgeable staff Pat Enriquez in service department is always exceptional More

by Markrcf
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Enriquez
Report | Print
Oct 05, 2024 -

Mercedes-Benz of Boerne responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

October 01, 2024

People at dealer are very friendly. Service is also kind and friendly. Tech shop View window is nice as well. More

by Betty
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Forbes
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Oct 05, 2024 -

Mercedes-Benz of Boerne responded

Hi Betty, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Boerne! We are always more than happy to assist you if anything else comes up. Take care!

September 28, 2024

Great service, Benjamin, very patient did a great job in taking time answering all our questions and concerns. He made our buying process very smooth and comfortable. More

by harirama
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bemjamin
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Oct 02, 2024 -

Mercedes-Benz of Boerne responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Boerne. Please don't hesitate to reach out if there's anything additional we can do for you.

September 27, 2024

Lynda de la Cruz is the best service advisor! She always provides excellent customer care and support. More

by DPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynda de la Cruz
Report | Print
Sep 30, 2024 -

Mercedes-Benz of Boerne responded

Hi, thanks for your praise and kind comments about Lynda. Feel free to reach out to us if you need anything. Have a wonderful day.

September 27, 2024

Lynda took care of everything for me. Explained what was done to resolve the issue and provided loaner vehicle so I would not be without transportation More

by Bill1975am
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levy and Lynda
Report | Print
Sep 30, 2024 -

Mercedes-Benz of Boerne responded

Hi, we're happy to hear you had such a positive experience with Lynda! Please let us know if there is anything else we can do for you; we are more than happy to help!

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