Mercedes-Benz of Boerne

This place is first class all the way. The best thing about it is the customer service. They treat you like gold while providing excellent services. The best thing about it is the customer service. They treat you like gold while providing excellent services. More

The dealership has worked with me to correct the problem and provided updates and assistance with alternative transportation. and provided updates and assistance with alternative transportation. More

This is the third car from this dealership . The best service. Friendly , professional and efficient. The best service. Friendly , professional and efficient. More

Excellent service, very attentive to the customer. We had a very good experience, we will recommend to all our friends. We had a very good experience, we will recommend to all our friends. More

James did a great job. ., communicated expectations well and delivered ! Car was very clean when I got it back ., communicated expectations well and delivered ! Car was very clean when I got it back More

I was told my car was ready after a Steering Lock Repair, when I showed up the car could not be found and it was not ready. They tried to sell me a new battery when I personally tested the battery as being g when I showed up the car could not be found and it was not ready. They tried to sell me a new battery when I personally tested the battery as being good. I also went to an independent shop and had the battery tested and it was good. So this dealership was going to charge me $450 for a new battery I did not need. The reason the battery was dead was because the Steering lock problem would not let the car start, it is like having the key turned on all the time. So the shop drained my battery and wanted to charge me for a new one. When I asked the service writer about the dependability of the car due to the battery only being on the charger for a short period, I was told I don’t know but you can call our roadside assistance if you have a problem. This is horrible customer service. What should have happened is the car should have been ready when the dealer said it was ready. If they needed another day to ensure a proper charge then so be it. So I had to put in on an overnight charge just to make sure the battery was fully charged from being drained by the dealer. This is my daughters car and I cannot accept this. More

Jerry and his team continue to be exceptional! 2nd vehicle that I’ve purchased from him! 2nd vehicle that I’ve purchased from him! More

Superb service. The call center is not good. Told me I had a car...failed to tell me it wasn't from the dealership. They need coaching to clarify. I could have e The call center is not good. Told me I had a car...failed to tell me it wasn't from the dealership. They need coaching to clarify. I could have easily scheduled later if they had been knowledgeable. More

Always do what they say and deliver as promised, or exceed expectations. Great service all around exceed expectations. Great service all around More

We love this dealership for our Mercedes AMG GLE 53 service needs. They take great care of us and our car. service needs. They take great care of us and our car. More