Mercedes-Benz of Boerne

I’ve been a longtime customer with this dealership and bought multiple vehicles from them with no issues but the current management team has changed that. I had ordered a G63 been waiting roughly a year bought multiple vehicles from them with no issues but the current management team has changed that. I had ordered a G63 been waiting roughly a year and half for. I spec’d it, tracked its process and eagerly awaited its arrival all at the agreeded upon msrp sale price. Upon arrival I provided my current vehicle information for trade in (2025 G63 3k miles) The dealership and I couldnt agree on trade in value as their offer was 7k-10k lower then my other offers. So I said okay I’ll just purchase my new 2026 and keep my other, that’s when I was told if I did not accept their offer for my trade in I’d be forced to pay $25k over msrp if I was buying it or they have a long list of customers waiting to purchase this car due to the high in demand spec (white night package W/red interior) I know how nice it cause I spec’d the thing. It’s super frustrating that as a longtime customer or new customer this dealership does this sort of shady business tactics I’ve reached out to Mercedes Benz corporate office as well over the matter More

Great experience with MB of BOERNE. Im an out-of-state buyer, William the sales representative as well as Matthew in finance were all excellent and the process was easy the communicatio Im an out-of-state buyer, William the sales representative as well as Matthew in finance were all excellent and the process was easy the communication was on point. I had to have my vehicle transported to Florida, which was an also a great experience, high communication, great customer service and on time Delivery, thank you very much for having a great team! More

MB of Boerne is top notch. Their service department is there before you get out of your car, seeking to assist with your needs. The check in is immediate, your concerns are a Their service department is there before you get out of your car, seeking to assist with your needs. The check in is immediate, your concerns are addressed, and you are quickly on your way in a loaner. They communicate during the service and the service is completed without a hitch. David was fantastic. This is the dealership to rely on in the greater San Antonio area. More

Excellent customer service and fully stocked waiting area with drinks, snacks and fruit. Amazing staff . with drinks, snacks and fruit. Amazing staff . More

Very friendly and helpful. Assesed our needs and did not pressure us into anything we didn’t want to do Assesed our needs and did not pressure us into anything we didn’t want to do More

Lynda De La Cruz was an awesome service manager! She took care of my vehicle’s service and recalls. She took care of my vehicle’s service and recalls. More

Helpful service, fair with negotiation, respectful of customer, comfortable showroom, thorough explanations. Wayne was experienced with sales. customer, comfortable showroom, thorough explanations. Wayne was experienced with sales. More

The service person Lynda is always very courteous and helpful. The facility is very clean and accommodating. Very pleased with the service! helpful. The facility is very clean and accommodating. Very pleased with the service! More

Great place to take you Mercedes for service. Technicians are highly skilled and good service coordinator as well. Technicians are highly skilled and good service coordinator as well. More

The overall service was good. Pat was very helpful. She went through the paperwork and made sure to write down any concerns I had about my car. Pat was very helpful. She went through the paperwork and made sure to write down any concerns I had about my car. More