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Mercedes-Benz of Boerne

Boerne, TX

Overview
Reviews
Vehicles
4.8
968 Reviews
Call Dealership (844) 650-7756
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31445 Interstate 10 W

Boerne, TX

78006

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Showing 968 reviews

November 06, 2023

We love this dealership for our Mercedes AMG GLE 53 service needs. They take great care of us and our car. More

by kw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt service rep
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Nov 08, 2023 -

Mercedes-Benz of Boerne responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 04, 2023

The service representative had me wait 8 hours offering one lane excuse after another. It turned out he didn’t notify the service technicians that I will be waiting for my vehicle. The service representati More

by martinez_christi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t have his card in front of me
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Nov 07, 2023 -

Mercedes-Benz of Boerne responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Kevin Boles the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Neil Potter, General Manager npotter@mbboerne.com

November 04, 2023

Excellent service, knowledgeable and friendly staff. Nice and relaxing atmosphere. There is always good snacks. More

by lucindarobinson10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny and Stephen
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Nov 07, 2023 -

Mercedes-Benz of Boerne responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

November 04, 2023

Eddie Waters provided outstanding service and corrected issues that have been problems. My vehicle is now communicating with the Mercedes Me App. More

by ntanti23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Waters
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Nov 07, 2023 -

Mercedes-Benz of Boerne responded

It's fantastic to hear that you had a fantastic experience and that Eddie provided outstanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

Excellent service experience. James was very helpful and professional. Great communication when service was completed. Highly recommend him. More

by dhusc84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Nov 04, 2023 -

Mercedes-Benz of Boerne responded

It's fantastic to hear that you had an excellent experience and that James provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

Been coming to this dealership forever. Love their customer service. And the excellent car service. Would recommend this dealership to all my friends and family . This dealership is 10 sta More

by sandvss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Waters
Report | Print
Nov 04, 2023 -

Mercedes-Benz of Boerne responded

It's fantastic to hear that you've had a long and positive history with Mercedes-Benz of Boerne and that you love our customer service and excellent car service. Recommending the dealership to your friends and family is a great testament to the quality of service we provide. Thank you for sharing your enthusiastic recommendation. Enjoy your continued positive experiences with us!

October 31, 2023

First rate service department. Service Advisor, Matt was approachable, pleasant and knowledgeable. I felt he understood my concerns. Brian, Service Tech provided a video inspect More

by RMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Johnson, Al Cardenas
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Nov 07, 2023 -

Mercedes-Benz of Boerne responded

It's great to hear about your positive experience with the service department at Mercedes-Benz of Boerne you visited. The feedback you provided highlights several key elements that make for an excellent customer service experience. We are glad Matt and Brian provided helpful pleasant assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 30, 2023

They have good customer service and friendly staff, organized and clean, good location, easy access. More

by m.rexstaggs72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark DeLaFuente
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Nov 01, 2023 -

Mercedes-Benz of Boerne responded

Having good customer service, friendly staff, an organized and clean facility, a convenient location, and easy access are all factors that contribute to a positive experience with a dealership or service center. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 29, 2023

Charles Spencer is the best service representative I have had in over 40 years of Mercedes Benz ownership. He is attentive and thorough in his response to concerns or requests. He does not hesitate to take More

by atp525s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Spencer
Report | Print
Nov 06, 2023 -

Mercedes-Benz of Boerne responded

It's fantastic to hear that you had a great experience and that Charles provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 28, 2023

Wonderful experience! Nora was amazing. She made the process so easy and pleasant! Best experience buying a car. More

by erika.perez0715
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nora
Report | Print
Oct 31, 2023 -

Mercedes-Benz of Boerne responded

We are glad to hear that you had a wonderful experience purchasing your car with Nora's assistance. A pleasant and easy car-buying process is always something to appreciate. Enjoy your new vehicle!

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