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Mercedes-Benz of Boerne

Boerne, TX

4.9
1,269 Reviews

31445 Interstate 10 W

Boerne, TX

78006

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Showing 1,269 reviews

June 12, 2024

Service department is always ready for my car, With the help of Linda De La Cruz, and all the personal at my service. More

by acbelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda De La Cruz
Jun 14, 2024 -

Mercedes-Benz of Boerne responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

June 09, 2024

Great experience. Eric was technician and Mark was the service advisor. Good job and very through! More

by Mark Gregg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark and Eric
Jun 10, 2024 -

Mercedes-Benz of Boerne responded

Hi Mark, we're happy to hear you had a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 08, 2024

My Service visit at the Sprinter department was an easy experience, from check in to check out. They were also some last minute items that I phoned in after check in. James and his associates were very pro More

by Mpickard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Patsch
Jun 10, 2024 -

Mercedes-Benz of Boerne responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Boerne! Please don't hesitate to reach out if there's anything additional we can do for you.

June 07, 2024

Mark de La Fuente is a great Service Advisor who always takes care of the issues the first time. Staff are very nice. More

by Dave M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark dela Fuente
Jun 09, 2024 -

Mercedes-Benz of Boerne responded

Hi Dave, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 06, 2024

Mrs Lynda was really nice and caring she explained everything very clearly made my trip easy More

by Antonio Zaragoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynda de la Cruz
Jun 08, 2024 -

Mercedes-Benz of Boerne responded

Antonio, we're happy to hear you had such a positive experience with Lynda! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 05, 2024

The first time I went to Mercedes of Boerne was with an slk350 that wasn’t purchased at the dealership. The service department was the very best at how they made you feel. Since then Linda has taken excell More

by erpeeples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Delacruz Albert Perez , Tumay Olivia
Jun 07, 2024 -

Mercedes-Benz of Boerne responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 05, 2024

Detailed inspection with video offers clear and thorough explanation. Ms. De la Cruz, our Service advisor offers timely and detailed updates with priority options to understand severity. More

by jsiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda De La Cruz
Jun 07, 2024 -

Mercedes-Benz of Boerne responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Boerne. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Boerne

June 04, 2024

We have enjoyed and always prefered purchasing our cars from Nora at MB of Boerne. Nora is very professional and has sold us every car we have bought over the years. She always makes us feel like a priorit More

by Nicole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nora Guizar-Weedman
Jun 07, 2024 -

Mercedes-Benz of Boerne responded

Nicole, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

June 04, 2024

Cater to their customers. I always receive a thorough review of my car issues. Professional service ALWAYS! I'm totally confident when I get my car back on the road after m More

by Gloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynda Delacruz
Jun 07, 2024 -

Mercedes-Benz of Boerne responded

Hi Gloria, we are so happy to read such a great review about Mercedes-Benz of Boerne! We hope you have a great day!

June 03, 2024

Linda was not helpful with helping me figure out an issue with Calliber Collision Luxury. It felt like her friendship with the team there was more important to her than helping her customer. It was not until More

by Chelsea Casanova-Alaniz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda Delacruz and Nichole
Jun 03, 2024 -

Mercedes-Benz of Boerne responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 05, 2024 -

Mercedes-Benz of Boerne responded

Chelsea, Thank you for sharing your feedback about the issue with the censor with us. We are committed to addressing your concerns with the utmost seriousness and conducting a thorough investigation. Kevin Boles our service director, will reach out to you soon to gather more details and offer assistance wherever possible. Should you require immediate support, please feel free to contact me. Neil Potter General Manager npotter@mbboerne.com

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