Mercedes-Benz of Bonita Springs

Great experience. Ken was attentive to every detail. He was able to quickly identify a used vehicle that met our criteria. After going through the certification process, several issues were identified and was able to quickly identify a used vehicle that met our criteria. After going through the certification process, several issues were identified and corrected at no additional cost to us. The car was delivered to our home! We are extremely pleased with our experience and would definitely return to MB and Ken Lucas. More

This is the worst place on earth to buy a car! Called a week in advance to come look and purchase the vehicle. 2Day’s before coming the salesman calls me twice to tell me other people are looking at the ca week in advance to come look and purchase the vehicle. 2Day’s before coming the salesman calls me twice to tell me other people are looking at the car, ( a tactic not necessary since I already told them I was going to to buy the car!) After driving over 230 miles to purchase the vehicle, I was 20 miles away when the salesman calls again, and says this car is part of a recall and can not be sold! After I get to the dealership, I look, drive and want to write a check then for the total amount. They beg me to finance the car because Mercedes had a deal going,, where they would make your first 2 payments up to $1500. A month earlier I just inherited over a million dollars and $1500 really didn’t mean that much to me, it was more like $1500 inconvenience to me and delayed delivery of the car. After driving over 230 miles to purchase the car, I had no intentions of driving back. The dealership offered to hold the vehicle and deliver it to my home since I would also be out of town awhile. After 2 weeks of endless phone calls from the salesman, concerning finances and insurance and delivery, the vehicle was scheduled to be delivered on a Friday. The morning of delivery the salesman calls AGAIN, and informs me they wrecked the car loading the vehicle but wanted to know if I still wanted it, and says, “ it is still drivable!” I told them NO...I CAN ALWAYS MAKE MORE MONEY, I CAN NOT MAKE MORE TIME..THESE PEOPLE WASTED MY TIME AND COULD HAVE CARED LESS! More

Frank D made the entire experience of getting out of my 2018 E class and into a 2020 E class seamless and painless. Will see him again when it is time for the next one 2018 E class and into a 2020 E class seamless and painless. Will see him again when it is time for the next one More

I'm not one to typically write reviews, however, we received such outstanding service that I wanted to thank Ken Lucas, Armando Alberto and Wyllie. We were in Naples visiting relatives, never really in received such outstanding service that I wanted to thank Ken Lucas, Armando Alberto and Wyllie. We were in Naples visiting relatives, never really intended to purchase a vehicle, just came to look...well then we walked out with a new vehicle. Imagine that!! Each of these gentlemen went out of their way to make it a seamless transition and to make sure we were happy with our purchase, Additionally, we were leaving to go home the following day, so they made sure everything was completed so we could get on the road. Outstanding service!!! Thank you Ken, Alberto and Wyllie and the staff behind the scenes that made that quick turnaround possible. More

Geoff was very helpful when I brought my car in for service. He took care of me the minute I pulled up. I will definitely be back service. He took care of me the minute I pulled up. I will definitely be back More

No complaints and everything went smooth as can. Solid service and will definitely continue to come back and have Geoff take care of me. Thank you service and will definitely continue to come back and have Geoff take care of me. Thank you More

From the time we entered the dealership to the time our GLS was delivered, this Mercedes-Benz Dealership went out of its way to provide a comfortable experience, answers all our questions, and ensured we w GLS was delivered, this Mercedes-Benz Dealership went out of its way to provide a comfortable experience, answers all our questions, and ensured we were delighted with our purchase. Frank DeLuca was our salesman and did an amazing job conveying honest information throughout this journey. He went above and beyond our expectations and did so with a smile and cheerful attitude. He personally delivered out vehicle more than 100 miles from the dealership. Although it was late on a Friday evening, he did not rush us at all, but stayed until he was comfortable and thrilled with our new purchase. His trustworthiness is refreshing to experience. I highly recommend Frank DeLuca when you are ready to purchase More

I went to numerous dealerships and I was extremely satisfied with Mercedes Benz of Bonita Springs. Our sales rep David was amazing, attentive to our needs, never pushed us into anything, and went abov satisfied with Mercedes Benz of Bonita Springs. Our sales rep David was amazing, attentive to our needs, never pushed us into anything, and went above and beyond to get us the car and the price we wanted! The dealership owner should be very proud of this dealership because it really is a great dealership! every department we worked with we were extremely impressed.! I will recommend people to this dealership and I will be a repeat customer for life. More

Beautiful clean facilities. Friendly staff. Customer service oriented. Frank is very helpful, organized, and attends to all the details very efficiently. An overall great experience. My wife loves he service oriented. Frank is very helpful, organized, and attends to all the details very efficiently. An overall great experience. My wife loves her new Valentines Day car. More

Geoff does a fantastic job for me and takes great care my car is treated first class all the way. I'm glad he's back car is treated first class all the way. I'm glad he's back More