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Mercedes-Benz of Bonita Springs
Bonita Springs, FL
2,352 Reviews
The brand new Mercedes-Benz of Bonita Springs is now open. This contemporary, state-of-the-art complex is a four-story structure with a total square footage of 223,000 square feet, including a 35,000 square foot showroom. With a 46,000 square foot service department complete with 47 total service bays, dedicated Sprinter van lifts and a four-lane service drive, your service and maintenance experience will be up to the convenience and luxury standards you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 2,352 reviews
September 20, 2020
Best service and follow I have ever had owning a car! I will be buying my next Mercedes Benz here again! I hope you do too! will be buying my next Mercedes Benz here again! I hope you do too! More
by Cecil Pendergrass
Helpful September 18, 2020
This was the third car we purchased from Mercedes Benz of Bonita in 2 years. Beyond great service. Frank Deluca was was a pleasure to deal with and we will continue to keep our business at this dealership. Bonita in 2 years. Beyond great service. Frank Deluca was was a pleasure to deal with and we will continue to keep our business at this dealership. More
by Tigertrash
Employees Worked With
September 18, 2020
Considering the Pandemic, the organization was well prepared to provide the safest and best service possible. Anthony, my service advisor, was through, knowledgable and personable. My experience was ou prepared to provide the safest and best service possible. Anthony, my service advisor, was through, knowledgable and personable. My experience was outstanding. More
by hbm2
Employees Worked With
Anthony
September 18, 2020
I was looking online across the whole country for a Ford Conversion Van for months. We had one in the past and it made traveling so much more comfortable. I couldn't sleep one night and used my phone to s Conversion Van for months. We had one in the past and it made traveling so much more comfortable. I couldn't sleep one night and used my phone to search yet again. An ad came up on a general car search site, it was perfect and it said it was a the Mercedes Benz dealer 10 miles from my house. The next day I called MB of Naples, I waited a long time for the used car salesman to answer the phone. I asked him if he had the Ford van that I saw advertised online, he said to me "Ma'am do you realize you are calling Mercedes Benz of Naples?". Next I decided to email the Bonita Springs MB instead of calling. Ken responded the same day, sent us all the information about the vehicle so we could review it at home. The soonest we could come in was Labor Day, Ken was there, the van was perfect, he took care of all the details and we drove it home the same day. My husband could not be happier with the great deal and superior customer service. I am thrilled we found the perfect vehicle so close to home. PS we had purchased our last two vehicles from MB of Naples. We will go to MB of Bonita Springs from now on. More
by rajohnson0520
Employees Worked With
September 17, 2020
Class guy, make the process simple and easy. Would not hesitate to refer business to Ken. The whole team was equally impressive and worked in together to get us in an out in short order. hesitate to refer business to Ken. The whole team was equally impressive and worked in together to get us in an out in short order. More
by mpolly
Employees Worked With
September 17, 2020
My experience working with Ken Lucas from Mercedes Benz of Bonita Springs was seamless and first class. I traveled from out of state to purchase my Porsche and he made sure that I had video of exterior and of Bonita Springs was seamless and first class. I traveled from out of state to purchase my Porsche and he made sure that I had video of exterior and interior prior to arriving as well as helped with additional questions before making my final decision. From start to finish my experience with this dealership was organized, honest, professional and fun! I will certainly be purchasing from Ken in the future! More
by Kimberly O
Employees Worked With
September 16, 2020
Super experience at Mercedes-Benz of Bonita Springs. Our salesperson Renee was amazing. She is extremely professional and customer oriented. With Renee's guidance we purchased a certified pre-owned veh salesperson Renee was amazing. She is extremely professional and customer oriented. With Renee's guidance we purchased a certified pre-owned vehicle. It was spotless, had low mileage and only one prior owner. It appeared to be in perfect condition. Upon arrival at our home we discovered that one of the features on the vehicle was not working. Renee and the entire service department were all over this from the moment it was mentioned. It turned out that this issue had never been experienced before by anyone in the dealership. To resolve the problem the main office in Europe was involved. Although it wasn't a perfect experience, the teamwork and drive by all of the employees involved was fantastic and they did it for us. During each step taken to address the issue, we were kept informed either by text or a phone call. I would not hesitate a moment in going back to this dealership and would look forward to working on the purchase of another vehicle with Renee in the future. More
by jim.b.
Employees Worked With
Armando Alberty
September 15, 2020
Anthony is excellent at his knowledge of Mercedes Benz products. He delivered ahead of the promised time and he is very professional. Any questions I had he explained it. products. He delivered ahead of the promised time and he is very professional. Any questions I had he explained it. More
by Buster
Employees Worked With
Anthony Pesce
September 14, 2020
Ken Lucas was top notch and made this car buying experience a complete joy.. Absolutely recommend him for any car purchase. Everything was awesome along the way.. experience a complete joy.. Absolutely recommend him for any car purchase. Everything was awesome along the way.. More
by odb
September 14, 2020
No xx and very quick. That's all I ask and they did it. Ken doesnt waste time and does whatever it takes. Good place. Ken doesnt waste time and does whatever it takes. Good place. More
by rgandini7
Employees Worked With
