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Mercedes-Benz of Bonita Springs
Bonita Springs, FL
2,538 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 26, 2024
Recommended highly to me from an incredible friend, Frank was terrific from the onset. We actually worked well together as he quickly understood my needs and fulfilled all my wishes. My new SL 63 AMG is the was terrific from the onset. We actually worked well together as he quickly understood my needs and fulfilled all my wishes. My new SL 63 AMG is the all new model which is substantially upgraded from my past ones with great new technology that makes it fun to drive! Frank is a pro! He will take great care of anyone that has the pleasure to work with the best!!! Greatly appreciated having his expertise and thoroughly enjoy Mercedes of Bonita ! Barbi Lowe More
by Barbi Lowe
Employees Worked With
Frank DeLuca, Alex Pope
June 15, 2024
Frank was hands down the best and most honest sales man I’ve ever met. Will be recommend him to everyone I know. He was extremely upfront and explained everything throughly. He definitely knows his facts a I’ve ever met. Will be recommend him to everyone I know. He was extremely upfront and explained everything throughly. He definitely knows his facts and was very pleasant to work with. Will 110% be going back to him for my next car. More
by Itzelizabethh
Employees Worked With
Frank DeLuca
June 08, 2024
Colin Grindly took us for the test drive because Ken Lucas had to leave shortly after showing the car. Neither knew much about this mild hybrid, but we had already done our research. Colin was pleasan Lucas had to leave shortly after showing the car. Neither knew much about this mild hybrid, but we had already done our research. Colin was pleasant and Ken was terse and unhelpful. While purchasing the CPO 2021 GLS450, I asked Ken for a copy of the last maintenance shop record and and he said it was policy not to give such records. He said everything was on Carfax. So I asked why was an airbag just replaced. He then gave me the shop record with no mention of an airbag. Financer Harry tried rushing thru signatures, then spent a boringly long time on extended warranties, prepaid maintenance, tire protection. He failed to have our bank draft faxed with both sides, so that snarled financing for a week. Concierge Brandon was polite and showed us features of the car. However, he could not explain how the anti-theft features worked and promised to call and tell us. After a week of no callback, I phoned Brandon and told him how it works. He did help us through programming the homelink feature because the instructions in the manual were in error. We love the car - the staff was average to disappointing in their performance. More
by MJSNYDER61
Employees Worked With
Brandon, Concierge, Kenneth Lucas, Colin Grindley, Harry Sugarman, Terri Hibbard
June 05, 2024
Frank DeLuca did such an amazing job with what my needs were. He took the time to take a test drive and explain the car very thoroughly. I was very happy with my experience with Mercedes of Bonita. I would were. He took the time to take a test drive and explain the car very thoroughly. I was very happy with my experience with Mercedes of Bonita. I would Recommend Frank to my family and friends on their next Mercedes purchase. More
by Manzellinate
Employees Worked With
Frank DeLuca
June 05, 2024
I appreciated the professional appearance of the staff, backed by knowledge of the product. An excellent experience with great follow-up. You can tell customer service is a priority. Well done. backed by knowledge of the product. An excellent experience with great follow-up. You can tell customer service is a priority. Well done. More
by Joe Winick
Employees Worked With
Harry Sugarman, Ryan Holan
June 04, 2024
The dealership was very impressive and had a large selection of vehicle to choose from. The purchasing process was very professional and to the point. I appreciate the follow up and numerous comments selection of vehicle to choose from. The purchasing process was very professional and to the point. I appreciate the follow up and numerous comments to offer assistance. More
by ewald944
Employees Worked With
Kenneth Lucas
June 01, 2024
Ken and Rafael were amazing to work with when I purchased a car recently. For years, I went to Mercedes Bonita Springs for their excellent service. I found the same commitment to excellence when I purchased a car recently. For years, I went to Mercedes Bonita Springs for their excellent service. I found the same commitment to excellence when I purchased a new Mercedes. More
by LoriMW
Employees Worked With
Kenneth Lucas
