Mercedes-Benz of Bonita Springs

Hurricane Ian destroyed 2 of our cars. I was fortunate enough to pass by Mercedes-Benz of Bonita with my son shortly after our cars were towed away. We were assigned to Renee and three day I was fortunate enough to pass by Mercedes-Benz of Bonita with my son shortly after our cars were towed away. We were assigned to Renee and three days later my 82 year old father and I are driving 2 beautiful new Mercedes-Benzes. Renee is a star, a lone woman in a man’s cutthroat world, working hard, and excelling. She has my highest recommendation, my thanks, and most of all, my respect. GIVE HER A RAISE (I owe her a steak dinner). I will send my friends to her. Armando Alberti in finance further exemplifies the highest standards of professionalism. So patient & courteous, especially with my elderly father. Respect! Wylly Corria gave us a great lesson on the cars. Extremely knowledgeable, patient, & courteous. Danny Simoes in parts is another credit to Mercedes-Benz of Bonita Springs. Thank you all for a great experience. More

Absolutely satisfied with my new car purchase and the credit goes to Renee Scaravalle who understood my situation and listened to my desires, then found a car that checked all the boxes; I’m a Happy Buye credit goes to Renee Scaravalle who understood my situation and listened to my desires, then found a car that checked all the boxes; I’m a Happy Buyer. Perhaps the most remarkable aspect of this purchase and Renee’s professionalism is that ‘it’ all took place in the aftermath of Hurricane Ian; hardly any prospect buys in the area and an extremely high customer volume competing for Sales Force attention. Renee was, obvious to me, taking care of all her clients but when she had time to meet with me, she never tried to cut it short and made me feel like I was the only person on the planet. Perfect Experience. More

Tom is real pro - clear and prompt communications, great to work with, and someone who can answer any questions and fix any problems. As good as it gets! to work with, and someone who can answer any questions and fix any problems. As good as it gets! More

Ken was awesome! He was extremely professional and helpful. Great salesman. Joe and Jake were also great to work with. Definitely going back for my next car. He was extremely professional and helpful. Great salesman. Joe and Jake were also great to work with. Definitely going back for my next car. More

My car buying experience was quick, pleasant and the associates I worked with were kind and courteous. I would highly recommend purchasing a vehicle from MB of Bonita Springs, it could not have been mor associates I worked with were kind and courteous. I would highly recommend purchasing a vehicle from MB of Bonita Springs, it could not have been more smooth. More

I urgently needed to replace my 2013 Mercedes, thanks to flooding from Hurricane Ian. Ken earns five stars for saving the day with a new E350 (albeit black). He was courteous, professional and a pleasure t flooding from Hurricane Ian. Ken earns five stars for saving the day with a new E350 (albeit black). He was courteous, professional and a pleasure to work with. Jake was also most knowledgeable and helpful in teaching me how to "drive a computer on wheels." More

It was a pleasure working with Ken, Armando and Jake. Very knowledgeable. They exceeded my expectations. Very knowledgeable. They exceeded my expectations. More

My experience with Mercedes Benz of Bonita was extremely professional and expedient. Tom Dougherty was my first contact. He was extremely professional and made my experience painless. He is a real asset to professional and expedient. Tom Dougherty was my first contact. He was extremely professional and made my experience painless. He is a real asset to this company!!! More

Let me start by saying that our product Specialist Ken Lucas was absolutely fenomenal. When we arrived he was very attentive and welcoming. He acknowledged the fact that we were coming highly recomended Lucas was absolutely fenomenal. When we arrived he was very attentive and welcoming. He acknowledged the fact that we were coming highly recomended by a previous client. We had our heart already set on a beautiful CPO 2018 Mercedes Benz GLE 43 AMG. At arrival he had the vehicle pulled up to the front and ready for showing. He took the time to go over all the features and benefits of the vehicle and explained the process of the certification to details. It was reassuring the fact that we were buying a pre owned vehicle that had been through the thorou process of MB Certification. We took the vehicle for a test drive and we decided to put a deposit on it since we had a hurricane on its way. He kept in touch through out the hurricane, sending videos of the unit while it was been store and often checking on our well-being. After the storm, when they finally were able to open their doors, we headed to MB Of Bonita Springs to take delivery of our vehicle. When we arrived, we were faced simply with a spotless, beautiful black beauty. The tires were shinny, the paint was shinny, the windows were spotless, the leather was moist and soft just like if it was new, sporting a big beautiful green bowtie on top of the hood. Ken guided us to his office and had all paperwork ready for us, even when their showroom was packed with people. Most people were replacing cars that were flooded during the storm. After signing the initial paperwork we met Joe Randazzo, the finance manager, he introduced him self and was also very welcoming. Shortly after, Joe was ready to finalize our deal. Joe was personable and friendly. He went over every detail of the contract and answer all our questions. He offered to extend the certification for another 2 years and a maintenance service agreement that will take care of every schedule maintenance for the next 3 years and of course we agreed. Then he proceeded to signed the rest of the paperwork and gave us copies of every single paper we sing. The whole process was transparent and swift. At this point we were confident that we had made the right decision at the right dealership. By the time we were finished with Joe a young man named Jake Lividini was waiting for us. Jake was charming attentive and knowledgeable. Jake is the technology specialist. He explained how to operate every control at the cockpit, paired our phones and set up our Mercedes Me Mbrace account. Our experience at MB Of Bonita Springs was by far the best buying experience of our lives. Thank you Ken, Joe, Jake and the rest of the staff at MB Of Bonita Springs for bringing an unparalleled customer service experience to our community. We will definitely recomend them! More

Greg was polite and efficient in the process of purchasing my CLA250.I am so glad he was my salesman. purchasing my CLA250.I am so glad he was my salesman. More