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Mercedes-Benz of Boston

4.7

882 Lifetime Reviews

259 McGrath Hwy, Somerville, Massachusetts 02143
Call (617) 666-4100

Top Reviewed Employees

David Nhan, Sales & Leasing Consultant, Mercedes-Benz of Boston

David Nhan

Sales & Leasing Consultant
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Umer Iqbal, Sales Manager, Mercedes-Benz of Boston

Umer Iqbal

Sales Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chadi Chakar, Sales Manager, Mercedes-Benz of Boston

Chadi Chakar

Sales Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Davis, General Manager, Mercedes-Benz of Boston

Jeff Davis

General Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

September 26, 2018

"Purchase of new SUV "

- Mercedes

Highly professional, knowledgeable and personable staff. Beyond white glove service! I would give 10 stars if possible. David Nhan was always accessible with excellent rapport and not to mention extremely efficient! Umer went the extra mile to help us receive the car immediately and both Umer and David were very kind and considerate towards my young family! Fred is the most knowledgeable person I have met regarding Mercedes. Overall a great team and dealership! Do not think twice about going anywhere else!

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Employees Worked With

Fred Abban
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chadi Chakar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Umer Iqbal
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Nhan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Davis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

September 24, 2018

"Absolutely the Worst Customer Service!!"

- katierab

I cannot express how awful this dealership is with it's customers! From our sales associate to finance, we cannot be more disappointed. We leased a 2016 C300 and traded in our Saab back in December 2015. When we went to drive our newly 1 time cash pay leased vehicle, we realized the sales associate, Jerry put our old unregistered plates from our former vehicle on the car. We ended up leaving on Christmas eve without our car but instead a loaner car during xmas week when we wanted to be showing off our new car to friends and family. Then when we did ultimately receive the vehicle, the hood protector which was an additional purchase ~1k had to be re-installed over 2 times due to air bubbling and incorrect positioning of the plastic seal. 2 years later it still looked awful. We also purchased the extra pre-paid maintenance plan for 1200 only to discover we wasted our money and only received 1 service the entire lease period. After the awful experience, we debated leaving Mercedes altogether and opted to trade our pre-paid lease vehicle in early. Over 5+ attempts to get in touch with Chris, AJ or anyone from Finance to call us back to find out our options for cancelling the additional service options since the lease was terminated 3+ months early. By the 5th call I refused to hang up and the receptionist finally got in touch with someone in Finance. While the sales associate, Jerry may be gone (probably fired for ineptitude) the relationship across departments is horrible. It was so bad we just could not return there and deal with service even though they are closer to our residence. I will make it clear that we did decide to stay with Mercedes and this is not a reflection on Herb Chambers but just this dealership. We did get a new 2019 customized vehicle from Lynnfield and could not be happier with our decision to shop elsewhere. I would be astonished if we receive a response from TWhitehead either at this point.

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Employees Worked With

September 20, 2018

"Excellent Professionalism and helpful"

- YMBenz

I have an excellent experience with Joel when I purchased my MB from Mercedes-Benz of Boston. I could not deal with a better man than Joel.

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Employees Worked With

Fred Abban
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joel Javier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Featured Inventory

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2018 Mercedes-Benz E-Class

$66,330

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2018 Mercedes-Benz E-Class

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Used 2012 Porsche 911, $74998

2012 Porsche 911

$74,998

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New 2019 Mercedes-Benz E-Class, $73780

2019 Mercedes-Benz E-Class

$73,780

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Photos & Amenities

  • Free Mercedes-Benz Loaner Vehicles
  • Free Local Shuttle Service
  • Free Apples!
  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free WiFi
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Free Drinks
  • Pet Friendly
  • Vending Machines