Mercedes-Benz of Brooklyn

This is my first Mercedes Benz. Ashton from Brooklyn Mercedes was so helpful and patient with me and my wife to find the right colors both interior and exterior. Showed us a large Ashton from Brooklyn Mercedes was so helpful and patient with me and my wife to find the right colors both interior and exterior. Showed us a large inventory. Until we found our perfect dream car. Thank you Ashton and staff for making us very happy. In a few hours we drove off in our brand new Benz. Thank you so much. More

I had an amazing time as a first-time buyer. The salesman, Aiden Lin, was incredible. It was the best day of my life! The salesman, Aiden Lin, was incredible. It was the best day of my life! More

I went to pick up my car today because the wheel rims were slightly deformed and needed repair.and they also fixed the brake discs and pads. Although it had been several days, the result was satisfactory were slightly deformed and needed repair.and they also fixed the brake discs and pads. Although it had been several days, the result was satisfactory. I especially want to thank Gary! he was very professional and friendly.He solved all my problems and explained the reasons and precautions. and also helped me get a discount。He’s a really nice guy。 More

I’ve bought a lot of cars over the years and this is hands down the worst dealership I’ve ever dealt with. If you appreciate transparency, honesty, respect and quality customer service after the sale I hands down the worst dealership I’ve ever dealt with. If you appreciate transparency, honesty, respect and quality customer service after the sale I strongly advise you to shop elsewhere. More

So this has been the single worst experience I've ever been through with a car dealership, let alone a Mercedes dealership. We are in the funeral industry and human remains export business. I own a fleet been through with a car dealership, let alone a Mercedes dealership. We are in the funeral industry and human remains export business. I own a fleet of Mercedes Sprinter and Metris vans. I also have purchased a Mercedes VIP Elite program for all the vans. About a week ago one of our Sprinter vans broke down sputtering then letting out black smoke. Waited over 3 hours for Mercedes roadside to show up and the never did . We had to get a private tow to flatbed the van to Mercedes Brooklyn. The van then stood there a day without it even be looked at. The next day someone determined that it was a starter and the starter would be sent overnight. I have no idea how Mercedes technicians can troubleshoot a engine problem without starting the van. So we then received a call that the brand new factory starter they ordered was bad and another one would be sent. Did this actually happen or is this a way of a dealership pacifying the customer because nothing was worked on. So a few days go by, we have to constantly be on top of this because no one is calling us and returning any calls. We finally get in touch with someone in service who says that van starts and is letting out black smoke. So why several days go by for this place to determine this. Now its almost a week and nothing has been diagnosed . There is no game plan and unsure if they are even working on this van. Its a complete joke that a service department for Mercedes would conduct business like this. You would expect them to have some of the best technicians in the car business. Again , i own a fleet of vans from Mercedes and wasted my money on these VIP programs to be treated in this manner. My business is losing money every day not having this van back. What's next? Corporate? Tow to a better dealership? I can reassure that anyone i know in the funeral industry , Brooklyn Mercedes will not be recommended. More

I brought my Mercedes to Mercedes-Benz Brooklyn on April 9th because of an electrical issue that prevented the car from starting. Their own towing service picked it up and delivered it to the dealership. I 9th because of an electrical issue that prevented the car from starting. Their own towing service picked it up and delivered it to the dealership. I paid $544.36 for the initial diagnostic, with the expectation of timely communication and a professional resolution. Instead, I heard nothing for almost two weeks. I had to repeatedly reach out on my own just to get any updates. Eventually, on April 22nd or 23rd, I was informed that a second, more invasive diagnostic would be required. The cost for this was quoted at an additional $1,199 just to "look into" the problem, without actually fixing anything. At that point I declined and arranged for the vehicle to be towed back. To my surprise, the towing driver was able to start the car and drive it out of their facility, something the dealership never once communicated to me. Worse, when the vehicle was returned to me, the interior was disassembled, wires were exposed, and my dashboard showed multiple warning lights that were not present before. When I dropped the car off, the only minor warning was for tire pressure. When I got it back, I was faced with check engine and numerous other errors. I escalated the issue through management. First a manager (Jerry Suarez), then the director (Scott McVay), acknowledged the situation. By email, their own representative admitted fault and offered alternative resolutions. I requested only a partial refund of $250 from the diagnostic fee and for my car to be returned in the same condition it was received — nothing more. Yet the dealership refused to follow through. Later, Vice President (Will Berardino) denied responsibility altogether, contradicting their earlier written admission. In the end, the dealership kept my money, returned my car in worse shape than I delivered it, and failed to provide even basic transparency. Because of their handling, I've incurred over $3,000 in additional expenses. My experience shows a clear lack of communication, accountability, and respect for the customer. Be extremely cautious when dealing with this dealership. More

After all the negotiations when the day comes they will tell you some mysterious customer put a deposit on it. tell you some mysterious customer put a deposit on it. More

Great specialists prompt service no problem with a car loaner friendly stuff . very good experience. loaner friendly stuff . very good experience. More

Never again. This dealer lacks both technical expertise to troubleshoot car problems, but even worse has no clue how to provide customer service even after screwi This dealer lacks both technical expertise to troubleshoot car problems, but even worse has no clue how to provide customer service even after screwing up. Brought the car in, and both time the main concern was completely ignored and third time not documented correctly by the advisor. Meanwhile they billed MB $ thousands to fix minor issues. More

We dealt with Ronald Gilmartin and we cant say enough positive things about him or the service department. They communicated exactly what the issues the previous dealership (Ray Catena Mercedes Edison positive things about him or the service department. They communicated exactly what the issues the previous dealership (Ray Catena Mercedes Edison), and identified exactly what was wrong with the car with timely, truthful and accurate updates. Along with a Loaner! We were a bit gun shy after our last negative experience but they really upheld the brand. More