Mercedes-Benz of Brooklyn

Terrible sales and customer service I bought a car from this dealership on 2/18/2019 and the salesman who helped us was David Anderson. We arrived to the dealership at 2:30pm and did not I bought a car from this dealership on 2/18/2019 and the salesman who helped us was David Anderson. We arrived to the dealership at 2:30pm and did not leave until 6:45pm due to DMV paper work as they claimed part of the reason for the delay. During the whole process, I addressed some of concerns about the vehicle that needed details attention and that stain on wisors and steering wheel column. They took the car in for detailing and we were under the assumption that those issue were resolved. We drove home and the next day I noticed the stains were not cleaned and some other issue such as there a gap between the trim side panel and the car, there was a big scratched or dent in the rear bumper which was not there when I inspected the car and among other missing items from the car. I called Mr. Anderson numerous of time and addressed my concerns and was informed that he will get back to me with some answers. A few days going by I didn’t get a phone calll back from him or the dealership regarding my concerns. I then received an I completed DMV paper work that requesting for my signatures which I did not sign because I don’t know what I am signing. I am extremely disappointed with this dealership and their professionalism. If I can do this all over again, I would not buy from this dealership because of their poor customer service and not very professional. When I mentioned my concern with.Mr. Anderson , he replied the car is selling “as is”;however it was listed as CPO. If the car is selling “as is” I would take my chance and can get a much better pricing for the same car at another dealership. Enclosed are some of the pictures for your review. More

Great and accommodating Happy with the service, no pressure, no rush, transparent , good selection of cars to be offered, many deal options, spend enough time with a customer Happy with the service, no pressure, no rush, transparent , good selection of cars to be offered, many deal options, spend enough time with a customer More

Great experience I was very pleased with the Service A maintenance for my E350. The associates were very professional and helpful. I look forward continued good servic I was very pleased with the Service A maintenance for my E350. The associates were very professional and helpful. I look forward continued good service. More

Jay in collisions was excellent ... Stacy haz His work is excellent and fast he work directly with the insurance company I didn’t have to do anything and my car came back excellent His work is excellent and fast he work directly with the insurance company I didn’t have to do anything and my car came back excellent More

Nice service/ugly lobby Lobby is a mess, I know they are in construction but come on is a disaster zone. The same with service area. Plus tha cafe did not have water during Lobby is a mess, I know they are in construction but come on is a disaster zone. The same with service area. Plus tha cafe did not have water during the 4 hours I was there. More

From disappointment to praise. My service advisor, Marian Luke, had the difficult task of advising upon my arrival that my car inspection could not take place because the dealership My service advisor, Marian Luke, had the difficult task of advising upon my arrival that my car inspection could not take place because the dealership was out of stickers. This was very upsetting as I had arranged my work schedule to accommodate the confirmed 8:00 am appointment. I had also wanted to inquire about having a damaged tail light replaced. Ms. Luke immediately took charge of the situation. She contacted the parts department, inquired about the availability of the part, and quickly scheduled the repair once she was told the part was in stock. Ms. Luke discussed with me the cost and approximately time for the repair. She said I could have the car "taken care of right now, if you wish." I happily agreed. Throughout the experience Ms. Luke was professional, caring, knowledgeable and understanding. She exemplifies why I purchased a Mercedes Benz in the first place. I greatly appreciated her help. Compliments to MB for having such a wonderful staff. More

The Best of Service Advisors Though I haven't been by in a while with the dealership the quality of your service reps has not change or should I say; " I've always been lucky at g Though I haven't been by in a while with the dealership the quality of your service reps has not change or should I say; " I've always been lucky at getting the best of the best" Mr. Kenny Singh represented the best in service advisory information while displaying absolute professional courtesy during my interaction with Brooklyn Mercedes. My hat is off to those who had the insight in recognizing a good worker when they hired Mr. Singh. I will forever seek my services and car purchases from Brooklyn Mercedes as long as services advisors like Mr. Singh is on your team. More

Customer Care is one of their top strengths. My experience with management accommodating my service needs and the staff for following through with all that was promised, was truly professional an My experience with management accommodating my service needs and the staff for following through with all that was promised, was truly professional and to the best of my interest. For that reason they have earned my business even though I have to travel 30 miles to get there. And believe it or not I have a dealership less than 3 miles away that wasn't willing to do anything for my issue, and charged me $190 to tell me so. More

Very friendly and professional I came in for service for my 2018 vehicle, everyone was friendly and the service was great! I have gone to other dealerships with past vehicles but me I came in for service for my 2018 vehicle, everyone was friendly and the service was great! I have gone to other dealerships with past vehicles but mercedes benz of brooklyn takes the cake More

Wonderful experience Service department was extremely courteous and prompt. Car was serviced and inspected in less that estimated time. Rui was spectacular as usual very k Service department was extremely courteous and prompt. Car was serviced and inspected in less that estimated time. Rui was spectacular as usual very knowledgeable and patiently answers all questions. More